When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Role Profile

Based in the first Milan accomodation, the Receptionist is a key role for the success of our residences. You’ll be part of the exciting opening of a brand new aparto Student Housing. Just as important: you are responsible for every aspect of the aparto guest stay during your shift.

You operate mainly in the reception area where you are open and available with a friendly smile to meet all the needs of students and the questions of new potential guests. This goes way beyond old school reception duties: you and your team members are the aparto’s super-skilled hosts and responsible for the entire aparto guest experience. Responsibilities include, but are not limited to:

• General reception and administration duties
• Make sure Health & Safety requirements are meet on site
• Answering incoming calls and following-up potential sales
• Undertaking viewings of the show flat
• Assisting in writing reports and analysis data
• Liaising with head office to confirm number of viewings and bookings
• Forwarding application forms to interested students
• Providing potential students with useful information on the local area
• Daily update of the site Social Medias (Face book- Twitter- Instagram)
• Able to create, organize and manage events on site during the academic year

Person Specification

• Previous hospitality / student housing experience in Italy
• Trustworthy and reliable
• Able to work in shift
• Knowledgeable of issues affecting students
• Able to work on own initiative or as part of a team
• Self-motivated with good communication skills
• Customer-focused and computer literate
• Knowledgeable of issues affecting students and able to communicate with young guests
• Good sales skills
• Sensitive to and understand students’needs
• Able to organise and meet deadlines and targets
• Good knowledge in using social medias
• Outgoing with a good sense of humour and the ability to apply common sense

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024.

¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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