When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

As a Director of Property Management with Hines, you will provide day-to-day operations management and oversight for the world headquarters of a major financial institution in Midtown Manhattan. Responsibilities will include, but are not limited to:

• Lead, mentor and motivate the property management team to deliver exceptional service and achieve performance targets
• Identify and implement IFM Best Practices through the creation of guidelines, playbooks, and training documents
• Manage and ensure service on-site delivery execution teams and outsourced support services (such as the call center) exceed all key performance measurements and client requirements
• Attain sufficient familiarity with client organization and develop good working relationships
• Champion a client-centric approach to delivering first class customer service
• Contribute to contract negotiations and supervise all contractor services related to the physical operation of the property
• Have a comprehensive technical and functional understanding of all facilities management, finance, procurement, and reporting systems & processes
• Display in depth knowledge of mechanical systems and collaborate with Engineering Managers
• Collaborate with cross functional leadership team in other disciplines (Property Management, Facilities Management, Operations, and Engineering)
• Champion a client-centric approach to delivering first class customer service
• Identify process improvement opportunities and implement new operating strategies
• Lead special projects including the support of new client initiatives and provide facilities management guidance.
• Represent Hines in selected business, community and industry organizations and groups

Minimum Requirements include:

• Bachelor’s degree in business administration or related field from an accredited institution.
• Ten or more years of related management experience.
• Financial Services experience is preferred
• P&L responsibility and budgetary experience.
• Demonstrate strong initiative and customer service orientation
• Interact with employees, visitors and contractors with poise and diplomacy
• Provide leadership to all property personnel
• Maintain a calm demeanor in emergencies
• Compose business letters, expositions, summaries, and reports, using proper format,  punctuation, grammar, diction and style
• Speak before an audience and lead property tours with confidence, using appropriate communication skills and professionalism.
• Establish and maintain a cooperative working atmosphere among staff
• Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions
• Perform numerical and financial calculations
• Analyze and interpret various types of data in order to draw conclusions and solve problems
• Demonstrate proficiency in Microsoft Office software
• Compensation: $218,400 - $300,300

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024.

¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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