Internal Sales Associate

Location US-TX-Houston
Job ID
Investment Management
Location : Location


When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.


As an Internal Sales Associate with Hines, you will support the sales effort by making proactive outbound sales calls, answering inbound sales and service calls, assisting the regional sales territories and operations teams, while providing support for projects managed by Sales Management. Responsibilities include, but are not limited to:


  • Proactive prospecting and scheduling calls for regional territories.
  • Handle incoming phone calls from brokers and shareowners using multiple systems to answer questions regarding product information (e.g., fund objectives, portfolio holdings, yield and total return information and retirement plan accounts), general account information (e.g., procedures for performing certain transactions, share balances, legal requirements for specific registrations, price information, and account verifications).
  • Analyze nature of account problems. Enters transaction requests for research on calls which cannot be immediately resolved. Recommends accurate solutions to resolve problems within established time frames. Monitors these items daily to insure accurate and timely completion. Communicates resolution to caller once research has been completed.
  • Identifies and resolves account issues.
  • Works closely with Operations department.
  • Provides status on pending problems to the customer while maintaining proper communications with the sales team.
  • Provides support to the sales team on managing projects.
  • Assists in sales territories scheduling needs
  • Keeps current on procedural changes, information updates, market updates and newsletter information. Organizes the information to communicate with the customer effectively and efficiently.
  • Generates outgoing correspondence (such as cover event invitations, etc.) as required.
  • Performs related duties as required.


Minimum Requirements include:


  • Bachelor's degree from an accredited institution.
  • One or more years' sales/marketing experience.
  • Series 7 and 63 licenses within 90 days.
  • Must be able to think strategically, provide direction, be an effective communicator/deliver presentation, influence others and have strong work commitment.
  • Must develop strong product knowledge (REITS) and be able to sell.
  • Maintain current product and industry knowledge.
  • Advanced Word, Excel, and PowerPoint.
  • Must also demonstrate flexibility, enthusiasm, and a willingness to learn while ensuring that all deadlines are met.
  • Ability to manage multiple tasks.
  • Excellent written, verbal communication and presentation skills.
  • Ability to perform in a fast-paced, team driven environment.


At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.


While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.


Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024.


¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.




We are an equal opportunity employer and support workforce diversity.


No calls or emails from third parties at this time please.


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