Hines

FABRIK Community Director (Full Time Contractor)

Location UK-London
Job ID
2024-11524
Category
Other
Location : Location
UK-London

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

FABRIK is on a mission to uplift communities and create more serendipity in real life by reimagining community spaces. By creating vibrant, human-centered environments where people can come together, collaborate, and thrive, Fabrik is an early-stage startup, passionate about bringing people together and fostering meaningful connections that drive positive change.

 

Community Engagement and Support:

  • Collaborate with partners and key stakeholders to understand community needs, build relationships, and align on goals and initiatives.
  • Serve as an advocate for communities, ensuring their needs and feedback are considered in operations and beyond.
  • Monitor and respond to questions, feedback, and concerns promptly and professionally.
  • Encourage participation in discussions, events, and activities.

Community Operations:

  • Coordinate logistics, including scheduling, guest speaker invitations, and event promotion.
  • Own full scope of programs, gatherings and experiences: planning, coordination, and facilitation, in collaboration and alignment with FABRIK team.
  • Manage event registration, attendance tracking, and follow-up. Collaborate with marketing to promote and communicate with FABRIK stakeholders.

Measurement, Reporting, and Analytics:

  • Define metrics and analytics to measure the effectiveness of community engagement efforts.
  • Track and analyze metrics, identifying trends and actions.
  • Report community growth, engagement, and satisfaction.
  • Analyze and communicate the impact of the engagement and strategies to relevant stakeholders.
  • Use data and insights to inform engagement strategy and planning, as well as marketing and outreach.

 

Member acquisition and brand representation

  • Cultivate relationships with local businesses, organizations, and thought leaders to expand our network and enhance the visibility of our brand.
  • Develop partnerships and sponsorship opportunities that align with the interests and objectives of our community.
  • Build and nurture strong relationships with prospects, members, and key stakeholders.
  • Serve as a trusted advisor to prospective members, offering ongoing support and assistance throughout the sales process.
  • Conduct introductory meetings and tours to showcase the features, amenities, and benefits of Fabrik.
  • Online engagement for member acquisition.

Team and space management

  • Liaise with external building operators to ensure process is followed.
  • Responsible for ensuring that the physical space aligns with Fabriks needs and values.
  • Managing budget and ordering for operating expenses and consumables in space.
  • Recruit, train, and supervise a team of staff members, including community associates and administrative staff.
    Vendor management for on-site maintenance etc.
  • Provide ongoing coaching, support, and professional development opportunities to empower team members and ensure high performance.
  • Foster a collaborative and supportive work environment that values diversity, creativity, and continuous learning.

Qualifications

It would be great if you consider yourself:

  • Solutions-Oriented: Quickly identify and address challenges, adapting strategies and approaches as needed to achieve desired outcomes.
  • Results-Oriented: Drive measurable impact within the community, such as increased engagement, member satisfaction, and community growth.
  • Action-Oriented: Take initiative, drive projects forward, and consistently deliver results.

Minimum Requirements include:

  • Based in London.
  • 2+ years of experience in community management or a related field.
  • A natural connector with a strong network in London.
  • Can lift minimum of 20lbs.
  • Flexibility to work unstructured hours.
  • Strong written and verbal communication skills.
  • Strong interpersonal skills, with the ability to foster positive relationships and create a welcoming environment.
  • Ability to work independently and manage multiple tasks and deadlines.
  • Experience with event planning and coordination.
  • Familiarity with community platforms.
  • Familiarity with Luma, Slack, HubSpot, and Asana preferred.
  • Ability to problem solve quickly and iterate on the fly.
  • Empathy and understanding of community members' needs.
  • Collaboration across teams to think through events and logistics holistically.
  • Development of ways to assess and track member satisfaction and improvement over time.

Important Notes: 

  • Compensation: £60,000 - £80,000
  • This is a full time, 12-month contract.

Closing

If you're passionate about bringing people together, super organized, and thrive in an early-stage startup environment, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you're excited about joining FABRIK's community team.

 

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