When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

As the Workplace Experience Specialist with Hines, you will act in a supporting role for a client's operations, take ownership of certain elements of the facilities operations scope of work, run projects, and provide response and coordination of resolution for specific requests. Responsibilities include, but are not limited to:

• Handle day-to-day operations and serve as the first point of contact for client service requests and facility-related issues.
• Maintain a personal daily to-do list to assist in tracking all pending items.
• Gather weekly highlights and review with the Soft Services Manager.
• Deliver exceptional service quality as reflected in client feedback.
• Assist with the development and distribution of occupant-facing communication and guides.
• Oversee space tours, including developing tour plans, providing tours, and training tour guides for onboarding.
• Manage relationships with key internal and external vendor partners (Engineering, Vendors, Contractors, etc.).
• Obtain and file vendor insurance certificates, maintain client and vendor contact lists, emergency contact lists, and other pertinent records and files.
• Conduct vendor walkthroughs to proactively assess repair or service needs.
• Monitor all periodic services (e.g., cleaning, security, access system, break room program, kitchen/appliance maintenance, and office supplies).
• Complete assigned site inspections in accordance with SLAs and KPIs to maintain the functionality and aesthetics integrity of occupied spaces across the portfolio.
• Monitor and manage contracts and compliance.
• Collaborate with internal and/or external sourcing professionals to source local services and goods through third-party suppliers, maximizing utilization of preferred vendors and spending with Minority/Women-owned Business Enterprises.
• Organize leadership requests and see them through.
• Communicate regularly with employees regarding status updates and service requests, ensuring all requests are handled promptly, professionally, and tailored to the individual.
• Ensure all work is recorded in the applicable system of records.
• Assist with business continuity and emergency preparedness planning.
• Conduct market research and compare costs and benefits when evaluating new vendors for presentation to the client management team.
• Assist the Soft Service Manager in developing and overseeing the detailed, zero-based annual operating budget.
• Assist the Soft Service Manager in drafting monthly/quarterly variance reporting in a timely manner.
• Assist with billing, invoicing, and other client charges in compliance with facility service agreements.
• Review and issue all proposals before sending to Coupa for obtaining purchase orders.
• Report trends and issues requiring programmatic reviews.

Minimum Requirements include:

• Bachelor’s degree from an accredited institution preferred or equivalent years of direct experience required.

• Must be able to work independently, multi-task and to prioritize work requests.

• Two or more years of commercial high-rise, campus environment, and/or property facility management experience required.

• Experience with leasing, construction, engineering and all facets of property operations and facilities management is preferred.

• Experience with critical system environments is desired.

• Excellent interpersonal, and analytical skills required.

• Excellent written and oral communications skills.

• Strong computer and systems knowledge.

• Positive attitude, flexibility with work assignments and excellent customer service disposition required.

• Understanding of general accounting and financing is a plus. Experience and working knowledge of account payables, receivables, budgets, and expenditure control is also desired.

• Compensation: $80,000 - $90,000

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024.

¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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