When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

Helix A Hines Company
In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering in the UK and customer centric approach. Helix has a long-standing relationship with Hines over the past ten years, with Helix providing property management services across the majority of properties in the Hines UK portfolio & alongside all of the Hines European Core Fund, Hines European Value Fund and Hines Global Income Trust assets.

Helix continues to deliver an above market service to its existing client base, operating from its central London office. Helix manages all commercial asset types nationwide, but with a focus on prime central London offices, accounting for 70% of their portfolio. Operating under one roof the surveying, facilities management and finance functions work closely and collaboratively together. Everyone works in an open plan environment which cultivates a relaxed and fun working atmosphere, openness with colleagues at every level and in close proximity to the Hines offices.

As the Associate Director - Property Management you are fully responsible for all aspects of the property management of an allocated portfolio of commercial properties. This role will support junior colleagues with their ambitions to become qualified and experienced as well as in their management of properties.  You will also work with Associate Directors to encourage initiatives that will benefit the company, colleagues, clients and stakeholders of the business; review policies and introduce new or different policies to ensure the company is up to date with the latest standards; and propose paths to implement the above.

• To ensure that all properties within the portfolio are managed effectively and efficiently and to ensure value is maximised, voids kept to a minimum and clients’ objectives achieved.
• Ensure that company policies and procedures are consistently applied to the required standards.
• To Work alongside Facilities Management Team to oversee day to day maintenance matters within the allocated portfolio including day to day, contracted and cyclical maintenance.
• Head up project management of major internal and external works along with relevant professional consultants.
• Ensure data, e-mails and client files are updated.
• Take responsibility for the collection of rents and service charges.
• Ensure service charge budgets and reconciliations are correct and produced in a timely manner.
• Make certain that service charge expenditures versus the budgets, throughout the financial year, are appropriately managed.
• Implement a programme of regular site visits to ensure all buildings are in good order and that records of such inspections are kept and followed up.
• Ensure insurance claims are being processed efficiently and correctly.
• Develop processes to effectively circulate information and communicate regularly with tenant’s concerning management issues.
• Have a thorough understanding of Landlord and Tenant Act and related lease restrictions.
• Ensure that fees are issued as and when appropriate for works excluded from the management contract.
• Prepare ad hoc reports including formal client reporting as required for issue to internal and external parties.

Minimum Requirements include:

• Cognate Degree in Estate Management or significant experience of commercial property management

• Experience of liaising with multilevel stakeholders including clients, professional team, lenders, investors

• RICS qualified

• Thorough understanding of commercial leases / service charges

• Similar experience within a competitor company
• Thorough knowledge of current Health & Safety legislation
• Thorough knowledge of buildings, maintenance and service
• Full clean driving licence
• Car ownership

• Strong communication skills, both verbal and written

• Good numerical skills including computer literacy (Excel, Word, MS Outlook)

• Ability to work alone or as part of a team

• High level of organisational and administrative skills

• Proven track record in managing staff/contractors

• Able to use initiative and take responsibility

• Ability to work under pressure

• Able to fit in with a diverse work team

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024.

¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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