When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.
The Resident Services Coordinator is a dynamic individual who is passionate about planning social events and building relationships through positive interactions. The coordinator will strive to create value for all Residents and Retail Tenants at the complex by developing and implementing enjoyable, creative and unique activities and events to promote the use of the amenities, which consists of a fitness centre, work lounge, outdoor patio and other social spaces. By creating and maintaining a calendar of activities and events that cater to a wide variety of interests, this will assist in building strong resident and tenant relations. This role aims to provide industry leading levels of customer service and first class facilities while recognizing and realizing cost efficiencies. Responsibilities include, but are not limited to:
Plan and promote ongoing activities and social events for Residents and Retail Tenants.
Assist Residents and Retail Tenants with the booking of private functions, ensure stakeholder needs are met, and manage the online booking system to ensure all scheduled functions take place without incident.
Prepare meeting rooms and other amenities for scheduled functions as required.
Provide amenities and fitness centre orientations and liaise with new Residents and RetailTenants.
Liaise with Retail Tenants to promote their business at the property.
Create and deliver correspondence (a monthly newsletter/calendar and communication screens) to provide updates of activities. planned as required or permitted in a manner that connects retail and residential as well as cross-promotes Retail Tenants.
Respond to all inquiries in a timely manner and provide excellent customer service to all stakeholders.
Manage the amenities web page by advising the marketing department of any changes required.
Adhere to and manage procedures for amenities usage.
Ensure proper functioning of amenities equipment and maintain supplies throughout the amenities areas.
Oversee contractors/staff regarding the maintenance of facility equipment.
Source out contractual program providers, trainers and/or instructors (yoga, fitness, etc.).
Conduct daily inspections of entire amenities facility.
Create work orders for maintenance staff where required.
Create monthly reports on facility usage and financial reports which include budget variance and summary reports.
Complete event and petty cash reconciliations as required, by event and on a monthly basis.
Purchase music and movies on an ongoing basis.
Responsible to ensure security staff receive training on after hour’s event management and assist with the training of security personnel as required for after hours follow up.
Attend regularly scheduled meetings with the Property Manager ensuring operational requirements of the amenities are being carried out in a timely manner.
Execute all work in a safe, professional manner in compliance with Occupational Health and Safety Legislation.
Ensure local, provincial, & federal laws and regulations are being observed at the community.
Ensure comprehension and compliance with all company policies.
Perform move ins/move outs as required.
Complete other duties as assigned by the Property Manager.
Provide reports and other system data to support leasing and marketing efforts.
Become a point of reference for any questions residents may have.
Comply with all company and regional policies.
Minimum Requirements include:
Two or more years prior experience in property management or in a related industry preferred.
Ability to work a flexible schedule including weekends and holidays.
Highly proficient computer skills and knowledge of Microsoft Office (MS Word, Excel, Front Page, Outlook, PowerPoint)
Experience in Adobe Creative Studio or other design programs an asset
Successfully complete the Hines Property Management Training Program.
Interact with employees, visitors and contractors with poise and diplomacy.
Maintain a calm demeanor in emergencies.
Compose business letters, expositions, summaries, and reports, using proper format, punctuation, grammar, diction, and style.
Speak before an audience with confidence, using appropriate communication skills/style.
Demonstrate strong initiative and customer service orientation.
Establish and maintain a cooperative working atmosphere among staff.
Knowledge of basic accounting practices.
Demonstrate intermediate knowledge of Microsoft Office software.
Use of olfactory, auditory, and visual senses to inspect building and detect emergency alarms.
On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
Ability to lift up to 25lbs.
Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
Transfer properties and work overtime as business needs deem appropriate.
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024.
¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
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