When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

As the Regional Engineering Manager - Multifamily with Hines, you demonstrate the Hines Standards, while providing direction and oversight of engineering programs and initiatives to ensure the competitive advantage of the Hines Regional engineering services model that sets Hines apart, exceeds client expectations and is poised for significant growth. The role will lead and coordinate all technical and mechanical work for multiple properties to ensure the interior and exterior of buildings, grounds, amenities, and common areas of the property meet Hines’ standards. Responsibilities include, but are not limited to:

• Provides non-reporting oversight to Senior level Maintenance and Engineering/Maintenance personnel serving regional multifamily communities.
• Provides regional-level oversight of engineering/maintenance programs and initiatives and acts as a two-way conduit between Senior level regional Engineering and the Regional multifamily operational leadership.
• Provides direction and support and accountability across the region related to:

Set the Standard

• Preserve Hines brand through quality-control of Hines standards across regional engineering/maintenance functions.
• Demonstrate knowledge and proficiency of all the Hines Engineering Standards with the ability to provide expert training in those areas.
• Actively understand and apply the intent and spirit of the Standards to all situations.
• Demonstrate the high level of industry knowledge and skills both internally and externally to achieve Hines notoriety as a best-in-class service provider.
• Understand reputational risk and maintain professionalism that protects the Hines name.
• Demonstrate a visible code of personal ethics that sets the standard for all employees within Hines Engineering.
• Unwavering commitment to integrity, the firm’s Guiding Principles and our Leadership Principles.
• Maintain calm demeanor in emergency situations.
• Knowledge of community operational procedures and ownership business goals.
• Ability to efficiently handle and coordinate multiple tasks and project assignments.
• Understand and apply correct usage of all personal safety equipment.

Value Creation

• Elevate new business generation through participating with the team in RFP responses and presentation.
• Understand revenue streams and create and manage quantifiable KPI’s to drive decision making around maintenance expense controls and revenue generation support.
• Collaborate with Corporate Engineering Services, Senior Regional Management, and other internal stakeholders to create the best solution for the mission.
• Seek approval for new ideas and innovations that meet ownership objectives and support Hines as a premier real estate partner.
• Support new business development, acquisition and disposition efforts, conceptual design reviews, construction management and value-add commissioning and start-up processes.
• Participate in site specific contract generation and administration, to set expectations, stabilize costs, and minimize ownership risk.
• Responding to property insurance inspections and requests.
• Inspect work performed by other service team members, contractors, and vendors to assess effectiveness of policies and procedures to ensure quality standards.
• Support development and project teams with underwriting, capital planning, due diligence, expense evaluations, staffing models, etc.
• Identify local or regional vendors and service providers to complement our brand and leverage the balance between results and costs.
• Evaluate properties to ensure that all necessary vendor contracts are in place and that the scope of work is comprehensive and aligned with property and jurisdictional needs.
• Ensure vendors complete scope of work in accordance with contractual agreements.
• Develop RFP’s for vendors, obtain vendor quotes, evaluate proposals, provide recommendations for award.
• Supervise and coordinate the activities of maintenance staff.

Staff Development/Training/Retention

• Develop competent and cohesive maintenance/engineering team.
• Create an inclusive environment that encourages innovation and promotes collaboration locally and cross-regionally.
• Create an environment where pursuing excellence is the expectation.
• Sponsor and mentor others, taking ownership of developing and advancing team members locally and regionally.
• Support the team’s efforts to obtain required city and/or government licenses or permits (i.e., Boiler Operating Permit, State Maintenance Electrician’s License, EPA CFC Universal Certification Technician certificate, Certified Pool Operator, etc.)
• Apply Engineering Job Competency Model regionally creating title and job description consistency.
• Demonstrate empathy, show support, and promote mutual respect.
• Strategically delegate projects based on skillset and to develop team members as appropriate to their career path.
• Ability to manage and lead both non-union and union-based personnel.
• Coordinates and conducts meetings, team building activities, training, and site visits to connect the maintenance teams across all the communities.

Sustainability

• Champion new sustainable practices across the firm and industry.
• Seek out and support the use of products, material, and work practices that have the lowest environmental footprint, while delivering the intended result.
• Analyze utility usage data and determine action to be taken based on the analysis, prior experience, and research.
• Seek out site specific sustainability recognition/certifications that have ownership support.

Minimum Requirements include: 

• High School Diploma from an accredited institution.
• Five or more years of experience as a Building Engineer or Maintenance Supervisor.
• Two or more years of direct supervisory and manager level experience required.
• Budget preparation and administration experience required.
• EPA Certifications Type I and II or Universal for refrigerant recycling.
• Strong knowledge and use of Microsoft Office products.
• Excellent written, verbal, and customer service skills.
• Strong problem-solving skills.
• Strategic supervisory and decision-making skills.
• Read and use all types of testing equipment, analog digital multi-meters, pressure, and temperature indicating and recording devices, air flow measuring devices, and leak detection devices.
• Knowledge and proper use of basic hand tools (i.e., socket sets, wrenches, pliers, screwdrivers, saws, and hammers, etc.).
• Understand correct usage of power tools (pneumatic, electric or engine drive), drill motors, saws, grinder, and impact wrenches, etc.
• Read and understand a variety of instructions, including equipment instruction manuals, furnished in written, oral, or schedule form.
• Perform mathematical computations related to building operations for solving building comfort, operation, and financial issues.
• Strong financial analysis skills, interpreting, composing variances and controlling budgets.
• Meet highest attendance and punctuality expectations.
• Operate a personal computer, devices, and software as appropriate for project and all other office equipment.
• Ability to travel on short notice to multiple locations within a geographic area.
• Climb up and down stairs and ladders.
• Work additional time or non-standard hours, as business needs deem appropriate.
• Performing some tasks inside personal living areas and conditions.
• Compensation: $140,000 - $165,000

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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