When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

Helix A Hines Company
In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering in the UK and customer centric approach. Helix has a long-standing relationship with Hines over the past ten years, with Helix providing property management services across the majority of properties in the Hines UK portfolio including: 20 Old Bailey, 7 Soho Square and Atlas House in London, alongside all of the Hines European Core Fund, Hines European Value Fund and Hines Global Income Trust assets.

Helix continues to deliver an above market service to its existing client base, operating from its central London office. Helix manages all commercial asset types nationwide, but with a focus on prime central London offices, accounting for 70% of their portfolio. Operating under one roof the surveying, facilities management and finance functions work closely and collaboratively together. Everyone works in an open plan environment which cultivates a relaxed and fun working atmosphere, openness with colleagues at every level and in close proximity to the Hines offices.

Responsible for the delivery of Integrated Facilities Management services to Hines Europe at their headquarters in Covent Garden.

As the Integrated Facilities Manager, you play a pivotal role in shaping the workplace experience through building strong partnerships, overseeing daily services and operations, and ensuring facilities are well maintained, safe, and welcoming for employees and their guests.

Integrated Facilities Managers are responsible for maintaining the highest levels of hospitality and customer service while ensuring that service delivery, financial management, and project timelines are met in accordance with contractual agreements.

• Develop and maintain ethical and courteous relations with clients, occupants, landlords, and service partners.
• Meet with key partners regularly to share facilities information, solicit input, and resolve issues effectively.
• Ensure any communication received for the property is dealt with in a timely and efficient manner.
• Oversee day-to-day operations in a way which maintains and improves the workplace; Ensure service is provided in alignment with standards and client expectations.
• Inspect sites regularly to guarantee that building appearance is maintained at the highest quality standard; Monitor and review work order resolution and preventive maintenance programs.
• Support and assist with co-ordinating on-site special events and programs as needed including internal and external events. Working closely with Hines Events Manager and the service partners to provide high quality events.
• Develop, prepare and explain the annual budget, quarterly forecasts and variance analysis.
• Maintain records of expenditure and spending commitments, using appropriate technology provided.
• Check and sign off contractor invoices, ensuring works are complete and to the required standards.
• Control costs in line with operating budget (or agreed variances) associated with planned maintenance and additional works. Assessment of quotes and fees to ensure best value and deliverability.
• Work collaboratively with internal and/or external sourcing professionals to source local services and goods through third party suppliers with consideration to include Social Enterprise Companies.
• Responsibility for the management of all outsourced service contracts to include mechanical and electrical, concierge services, internal cleaning, pest control, landscaping and catering.
• To co-ordinate and develop a first class service team with key service contractors.
• Hold progress monitoring meetings, at least monthly, with the services maintenance contractors to monitor compliance with the contract scope of works and progress with the planned preventative maintenance activity.
• Negotiate, in consultation with the Property Manager, with contractors to agree terms of instructions, and then monitor and operate contract documentation in relation to all services at the property.
• Monitor and assess the performance of all staff and contractors at the property and take effective early action to address any shortcomings.
• Ensure that all work carried out is in accordance with current Health & Safety at Work legislation and issue Permit(s) to Work where needed.
• Ensure that all call outs are dealt with efficiency and promptly, as well as keep all occupiers / contractors / consultants updated on progress.
• Train as required any staff under your control or arrange appropriate training courses.
• Act within the authority delegated by Helix Property.
• As requested, any other duties necessary in the interest of the smooth and efficient running of the demised areas.
• Ensure all duties and responsibilities are executed to the industry’s ‘Best Practice Standards’ at all times.
• To be available out of ‘normal’ working hours and at short notice if the needs of the building so require.

Minimum Requirements include:

• Membership of a Professional body (e.g. IWFM)
• IOSH / NEBOSH qualification
• A minimum of five years of facilities management experience
• Experience managing budgets
• Experience of liaising with clients, occupiers and consultants
• Experience managing third party contractors
• Strong communication skills, both verbal and written
• Good numerical skills including computer literacy (Excel, Word, MS Outlook)
• Project and financial management
• High level of organisational and administrative skills
• Proven track record in managing third-party contractors
• Able to use initiative and take responsibility
• Strict adherence to non-disclosure agreements and a high degree of confidentiality
• Ability to comply with client health and safety protocols
• Assist with office moves and changes / setting up of conference rooms

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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