Who Are We

At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures.

Role Profile

To lead your individual teams to create positive, memorable experiences by exceeding expectations for all our residents, whilst ensuring your properties meet the established operational, financial, and business performance goals. To champion and execute company strategies related to property management operations by implementing agreed policies, procedures, and practices, whilst actively driving improvement and operational excellence. Your time will be appropriately split across all sites according to operational requirements at any given point in time.

Location: This is a property site-based role, and the employee is expected to work on a day-to-day basis within the property portfolio.

• To provide forward-thinking leadership and direction for the property teams in each student accommodation location, ensuring that operational, financial, and a range of other objectives are met.
• To ensure we exceed fund and asset management expectations by delivering budgets and identifying and implementing actions to maintain and improve effectiveness and service levels.
• Ensure compliance with all agreements, leases, and contracts.
• Ensure the teams remain compliant with all business-related legislation, including Health & Safety, Data Protection, and privacy. There is a requirement to be knowledgeable of health and safety regulations or prepared to gain expertise in this area.
• Responsible for developing new and existing business relationships within both the private and academic sectors.

• Overall financial responsibility for all of the sites, driving year-on-year improvement in performance.

• Fully responsible for the sales strategy alongside the marketing department, ensuring all sites are 100% full and all sales drives are completed successfully.

• Places the customer at the heart of decision-making; constantly ensuring our people and practices are aligned to the needs of the customer.
• Oversee the provision of a service that is constantly pursuing customer retention and recommendation.
• Facilitate ongoing H&S training programs for General Managers and staff across all properties to maintain high safety standards.
• Compile and analyze regional H&S performance data to identify trends and areas for improvement.

Person Specification

The below underpins the service provided by aparto, our values. We have great people who put the customers first at every opportunity. They will always be encouraged to have fun whilst remaining dedicated to always improving our service.

• Friendly and approachable.
• 'Can do' attitude.
• Able to communicate effectively with people at all levels.
• Good problem-solving skills / ability to use one's initiative.
• Responsive to all queries.
• Influencing skills and a professional approach.
• Student accommodation experience.
• Customer service experience.
• Basic Garda/DBS disclosure.
• Involved in social functions i.e., Halloween, Christmas, and Student Open Days etc.
• A desire to continually develop and coach others.
• Willing to attend relevant training days/sessions.
• Willing to seek feedback and review ways to do things better.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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