When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
*Job title will be based on experience.
As an Assistant Facilities Manager or Facilities Manager with Hines, you will have full responsibility and commensurate authority for the management of all maintenance and operations functions, budget, and assigned personnel at a leased site. Responsible for maintaining highest level of customer service by responding to client service requests dispatched through a central help desk, scheduling preventive maintenance, providing support to other Corporate Real Estate and Facilities Management department groups, and all business unit administrators. Responsibilities include, but are not limited to:
Hospitality is an essential component of property management at Hines. Employee to act as an ambassador for the company and its vision of combining hospitality culture with real estate knowledge
Oversees and/or coordinates maintenance and repair work.
Ensures proper response to work requests.
Performs facilities inspections.
Manage the physical space and daily operations for assigned site(s).
Develop and maintain ethical, professional, and courteous relations with site occupants, contractors, and clients.
Handle the administration and management of all activities related to interior maintenance, cleaning, and client service requests, including proper insurance certificates are on file for all vendors working on site.
Manage all client service requests and communication to requester and business unit manager. Ensure requests are processed correctly, properly recorded in the work order system, and completed in a timely basis.
Develop and maintain positive relations with all occupying business units. Meet with business unit representatives on a regular basis to dispense information related to facility support and solicit input.
Support all project and move managers for construction and move projects including the provision for freight elevator scheduling, construction cleaning, file clean-outs, and move box delivery.
Assist in support of special events planned by others in on-site dining, training, and meeting rooms.
Ensure site documentation and records are maintained and up to date.
Communicate regularly with customers regarding status updates and service requests ensuring that all requests are handled promptly, and services are tailored to the individual.
Resolve assigned work orders including follow-up with customers as appropriate.
Minimum Requirements include:
Bachelor’s degree from an accredited institution in business administration, facilities management, or engineering preferred.
Two or more years of professional experience required.
Experience leading teams or supervising the work of others.
Aptitude for identifying and resolving issues efficiently
Assuring a safe environment for work
Strong interpersonal and communication skills
Ability to develop positive relationships.
Familiarity with facilities management operations.
Perform numerical and financial calculations.
Analyze and interpret various types of data in order to draw conclusions and solve problems.
Demonstrate proficiency in Microsoft Office software.
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
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