When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

As an Assistant Facilities Manager (AFM) at Hines, you play a critical role in facilities operations by ensuring spaces are well maintained and meet the needs of occupants. The AFM is responsible for implementing and executing programs associated with daily operations, site inspections, and oversight of our managed vendors. Their goal is to maintain a safe and healthy environment while providing boutique level hospitality. Responsibilities include, but are not limited to: 

Operations management

• Hospitality is an essential component of property management at Hines. Employee to act as an ambassador for the company and its vision of combining hospitality culture with real estate knowledge.
• Suggest, organize and facilitate Hospitality events, and coordinate events with other midtown locations
• Oversees and/or coordinates maintenance and repair work.
• Ensures proper response to work requests.
• Performs facilities inspections.
• Manage the physical space and daily operations for assigned site(s).
• Coordinate projects, complex requests, and multi-trade work orders.
• Plan and coordinate installation and maintenance of assets housed within assigned site(s).
• Assist with collecting and analyzing operational data to provide accurate reporting and insights for services, work order productivity, cost savings, and improvements.
• Administer the materials and supply management processes.
• Manage relationship as assigned, including property managers and other key stakeholders.
• Support on-site special events and programs as needed.

Vendor management

• Coordinate work schedules with vendors partners.
• Manage Warranty Service Requests and ensure completion of work.
• Ensure proper insurance certificates are on file for all vendors working on site.
• Serve as the primary on-site point of contact for vendors and escort vendors to work locations.
• Perform quality assurance for vendor-performed work.

Work and knowledge management

• Ensure site documentation and records are maintained and up to date.
• Communicate regularly with customers regarding status updates and service requests ensuring that all requests are handled promptly, and services are tailored to the individual.
• Resolve assigned work orders including follow-up with customers as appropriate.
• Assist with data extraction, interpretation, and reporting on site activity.
• Ensure space plans and seating assignments are updated and accurate.

Minimum Requirements include:

• Bachelor’s degree from an accredited institution or equivalent work experience.
• Three or more years professional work experience required.

• Experience leading teams or supervising the work of others.

• Hospitality industry experience a plus.

• Aptitude for identifying and resolving issues efficiently

• Assuring a safe environment for work

• Strong interpersonal and communication skills

• Ability to develop positive relationships.

• Familiarity with facilities management operations

• Experience with computerized maintenance management systems

• Ability to interpret technical instruction in mathematical or diagram form.

• Commitment to hospitality, ensuring that all actions contribute to a positive customer experience.

• Strict adherence to non-disclosure agreements and a high degree of confidentiality

• Ability to comply with client health and safety protocols.

• Ability to manually lift 30 lbs

• Ability to climb up and down stairs, access restrictive openings, and perform emergency procedures.

• Use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms.

• Be flexible and available to support after-hours activities as required by the client.

• Compensation: $87,900 - $120,890; 10% Bonus Pool

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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