When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

The role of the Community Manager is to lead, coordinate, support and facilitate all site events and be the point of contact for the client, site teams and their customers. The Community Manager is responsible for creating and nurturing a culture of excellence that delivers on the provision of a best-in-class service for the account.

The individual will work closely with site staff and their customers, as well as other service partners in the business, and as this role is highly visible. The role is hands on as required with the role holder being involved and supporting all aspects of events, whilst being proactive, adaptable and flexible.

• Manage the marketing strategy and annual budget

• Manage social media channels and provide monthly content

• Attend industry relevant networking

• Attend monthly marketing update calls with the Client

• Provide monthly marketing reports including social media updates, digital marketing performance, tenant liaison updates, events, PR and communication updates

• Work with 3rd party suppliers to raise the building’s profile
• Dealing with press releases
• Responsible for events management in the building
• First point of contact for all events
• Building relationships with event providers
• To build a highly trusted relationship with the site teams and their customers ensuring our delivery is proactive and engaging. Listen and promptly act appropriately and constantly collaborate

Minimum Requirements include:

• Experience in an events environment and marketing
• Experience in event coordination
• The ideal candidate will thrive in a quick moving, ambiguous environment, have an extraordinary attention to detail, while still working under tight deadlines. They will be collaborative, supportive, and skilled in handling multiple, complex, concurrent events
• Outstanding customer service skills and orientation
• Proficient in MS Office and Outlook, and possess excellent written and verbal communication and people skills
• Must be able to demonstrate flexibility in relation to type of works carried out and availability with events often operating out of hours
• An excellent customer focused manner at all times
• Ability to be proactive and to possess strategic thinking and planning skills
• Strong communication skills, leadership, teamwork, analysis, judgment, and customer focus
• Able to evaluate priorities and re-juggle as appropriate
• Able to resolve conflict and communicate intentions clearly
• Deliver on time and with high quality results
• A proven team player at ease with sleeves rolled up approach
• Experience being involved with Workplace or Facilities operations at an event level
• Excellent PC skills, proficient in Microsoft office
• Customer focused
• Good communicator – both written and verbal
• Assertive, proud, positive
• Possess cultural awareness and sensitivity
• Fluent or first language English is required (written and oral)

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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