When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

As a Property Manager with Hines, you will provide day-to-day operational management of the property while emphasising positive response to concerns of tenants and meet the investment objectives of the owner. This role is responsible for managing our Victorian Asset’s which currently includes a premium A Grade office building in Collingwood and an Industrial Asset in Tullamarine. Responsibilities include, but are not limited to: 

• Develop and maintain ethical, professional, and courteous relations with contractors, tenants, and owner representatives.
• Manage, develop, and support property personnel. Collaborate with the property team to achieve the property goals together.
• Train, mentor, and continually develop more junior team members.
• Tender and negotiate contracts and supervise all contractor services related to the physical operation of the property.
• Manage all fiscal activities of the property and maintain full P&L responsibility, prepare budgets and estimation of capital expenditures.
• Support the marketing and leasing strategy for both current and prospective tenants and collaborate with asset managers or owners to meet performance objectives.
• Serve as primary contact with the owner representatives and prepare special ownership reports as needed.
• Display a working knowledge of building services and operations and collaborate with facilities manager on engineering and operational initiatives.
• Manage, collaborate with, and support the building facilities manager, including assisting with tasks during busy periods.
• Work with the facilities manager to deliver emergency management procedures and any additional site-specific emergency management requirements.
• Ensure all government, industry, and company required programs are instituted and maintained within the property.
• Provide support to development groups including, but not limited to owner relations, quality control during construction, program development and building start-up.
• Perform property inspections on a regular basis to ensure compliance with company standards, including presentation, customer service, and property safety.
• Provide property-specific feedback and input for the property client experience (CX) strategy and implement the designed strategy at the property.
• Establish new procedures where required.
• Represent Hines in selected business, community, and industry organisations and groups.
• Comply with all company and regional policies.
• Carry out other duties as assigned by the Senior Asset Manager and Senior Managing Director - Operations.

Minimum Requirements include:

• Preferred: Bachelor’s degree in property, business administration or related field.
• Essential: Certificate IV in Real Estate Practice
• At least five years related property management experience.
• P&L responsibility and budgetary experience.
• Experience managing direct-report employees.
• Strong interpersonal skills with the ability to interact with employees, visitors and contractors with poise and diplomacy.
• Developed leadership skills with the ability to support all property personnel.
• Ability to maintain a calm demeanor in emergencies.
• Strong written skills with the ability to compose business letters, expositions, summaries, and reports, using proper format, punctuation, grammar, diction, and style.
• Ability to apply principles of rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Demonstrated ability to use initiative and customer service orientation.
• Strong understanding, and ability to calculate and manage commercial real estate concepts.
• Strong financial acumen with the ability to compute time value of money, financial ratios, discount, interest, profit and loss, commissions, escalations, ratios and proportion, and percentage.
• Good understanding of ESG concepts and green certifications.
• Ability to understand architectural, basic mechanical, electrical, fire, and hydraulic drawings.
• Strong stakeholder relationship skills with the ability to exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
• Demonstrated proficiency in Microsoft Office software and web applications.
• Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms.
• Willingness and ability to perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
• Transfer properties and work overtime as business needs deem appropriate.
• This role may require some domestic travel at times to visit managed properties interstate.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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