When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Regents Quarter is a 3.5-acre estate located next to London’s King’s Cross and St Pancras train and underground stations. The development is divided into two blocks, Block B and Block C, and spans 264,207 sq. ft. of mixed-use space. It includes 12 office buildings, 20 retail and leisure units, and 101 residential flats. The estate is surrounded by a vibrant mix of global brands, hotels, and restaurants.

At present there are a number of buildings at Regents Quarter under development. Whilst it is not Helix’s responsibility to manage these buildings throughout the construction period, upon practical completion the Estate Manager will be responsible for their mobilisation.

A ‘One Team’ approach is crucial to the successful management of The Estate. The Estate Manager will be responsible for co-ordinating all parties including site staff, occupiers and service contractors as well as working collaboratively with the Head Office team to ensure the management is aligned.

They will help form and deliver ESG strategies, to meet and exceed the client’s needs, embracing technology and innovation in driving efficiencies. High performance and quality are key areas of focus, as well as embracing the fast-evolving workplace with a need to enliven and enhance the occupier experience.

The Estate Manager is to take ownership of any callouts and ensure these are dealt with promptly with regular updates being provided to all affected occupiers, until the issue is resolved. The role will be based on site, and you will be responsible for all aspects of the day-to-day management, providing first class service delivery of all hard and soft maintenance contracts.

• Deliver on the day-to-day management of the portfolio, build on the existing relationships and develop strategies to help exceed the occupiers expectations in terms of service delivery
• To regularly liaise with occupiers and be the principal point of contact for advice and guidance
• Protect the interests of the client and Helix as their representative and conduct any facilities/building related business in a professional and business-like manner.
• Total familiarisation with all layouts and systems for the building.
• Supervise staff based on site. Ensure that staffing levels are adequate, and provision is made for emergency and out of hours cover.
• Ensure compliance with all H&S regulations and legal requirements at the building.
• Administration to adhere to Helix Safety, Health & Environmental (SHE) policies and any operational procedures.
• You will benefit from the close support of our Facilities Management team, who oversee procurement, service partners, H&S and compliance.

Minimum Requirements include:

• Direct management of a high quality multilet office building or estate
• Experience of liaising with clients, occupiers and consultants
• Experience of mobilising new developments or significant fit out
• Knowledge of current Health & Safety legislation
• Good knowledge of building maintenance (including M&E) and service charge budgets
• IOSH or NEBOSH
• Similar experience within a competitor company
• Strong communication skills, both verbal and written
• Good numerical skills including computer literacy (Excel, Word, MS Outlook)
• Ability to work alone or as part of a team
• High level of organisational and administrative skills
• Proven track record in managing staff/contractors
• Able to use initiative and take responsibility
• Ability to work under pressure

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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