When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

The HR Business Partner (HRBP) for Multifamily will be a key member of the HR team supporting our Management Services platform in the Americas, providing strategic HR support to the business leaders and employees within our residential portfolio. This role will partner closely with operations, property management, and other functional teams to drive employee engagement, talent development, performance management, and organizational effectiveness within a dynamic and fast-paced environment. This position requires a deep understanding of the luxury residential living industry and the unique HR challenges and opportunities within this sector. Responsibilities include, but are not limited to: 

Organization Builder and Partner: Partner and collaborate with the business on how to evolve (org structure, role design, team norms) to achieve strategic goals.

• Act as a trusted advisor and strategic partner to business leaders within the residential portfolio, providing guidance and counsel on all HR-related matters. Proactively identify and address HR needs aligned with business objectives.
• Work closely with the compensation and benefits team to ensure competitive compensation and benefits packages for employees within the residential portfolio. Conduct market research and analysis to ensure alignment with industry standards. Communicate compensation and benefits programs effectively to employees.
• Support organizational change initiatives within the residential portfolio, providing guidance and support to managers and employees during periods of transition.
• Participate in special projects as assigned, such as HR system implementations, compensation reviews, or engagement, inclusion and belonging initiatives.

Talent Strategist: Ensure we have top talent in the most critical roles; Coach employees to grow and expand their personal impact.

• Collaborate with talent acquisition to develop effective recruitment strategies for property management and other roles within the residential portfolio.
• Support talent development initiatives, including performance reviews, succession planning, and training programs.
• Partner with managers to implement effective performance management systems, providing coaching and guidance on setting goals, providing feedback, and conducting performance reviews. Drive a culture of performance excellence.
• Identify training needs within the residential portfolio and work with the Center of Excellent to develop and deliver training programs on a variety of topics, including leadership development, customer service, fair housing, legal and compliance.
• Identify high-potential employees and develop individualized development plans.
• Support organizational sustainability initiatives within the residential portfolio, providing guidance and support to managers and employees to advance the firm’s goals and objectives for ESG.

Connector and Executor: Execute on HR projects and processes, connection employees/leaders to appropriate experts within the firm.

• Track and analyze key HR metrics related to employee engagement, turnover, time-to-fill, and other relevant metrics. Prepare reports and presentations for senior management. Use data to identify trends and make recommendations for improvement.
• Contribute to the development and implementation of HR policies and procedures, ensuring compliance with all applicable laws and regulations. Communicate policy changes effectively to Living employees.
• Maintain a strong understanding of the residential living industry, including market trends, best practices, and regulatory requirements. Stay current on industry-specific HR challenges and opportunities.
   

Risk manager: Help the business manage and mitigate risks; Ensure managers understand the intent of policies and model the principles. 

• Manage and escalate complex employee relations issues, work with the Employee Relations Center of Excellence to conduct thorough investigations, and ensure consistent application of company policies and procedures. Advise managers on performance management, disciplinary actions, and terminations including drafting of necessary documentation. Stay current on all relevant labor laws and regulations.
• Protect and manage sensitive employee data/confidential information appropriately.

Minimum Requirements include: 

• Bachelor’s degree in Human Resources, Business Administration, or related field from an accredited institution.
• Eight or more years of progressive HR experience, with a strong focus on employee relations, talent management, and performance management with a leading multi-family housing management company.
• Human Resource experience within the residential/multifamily industry required. Experience at a major Multifamily company strongly preferred.
• SHRM-CP or SHRM-SCP strongly preferred.
• Strong analytical skills with the ability to collect, organize, analyze with attention to detail and accuracy.
• Strong knowledge of federal and state employment laws and regulations (e.g., Fair Housing Act, ADA, FMLA) throughout North America.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills including the ability to gather, summarize and utilize data in a multi-family context.
• Ability to work independently and as part of a team.
• Ability to determine priorities among a number of assignments, manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in HRIS systems (e.g., Workday).
• Proficiency in Microsoft Suite including Word and Excel.
• Operate personal computer and other office equipment
• Ability to lift up to 25lbs.
• Travel requirements up to 25%.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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