When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

At Hines, as the Concierge and Experience Coordinator, you're the pulse of the building's hospitality. Here's a glimpse of what your role entails:

• Manage and enhance the building experience by fostering client relationships, coordinating conference rooms, and planning events. Offer a personalized touch with a focus on care and convenience for both current and prospective clients.
• Identify and deliver client events, opportunities, and services, extending value beyond office walls. Provide solutions for corporate catering, events, dining reservations, gift arrangements, ticketing, dry cleaning, and more.
• Handle occasional catering requests, from setup to coordination with catering companies, ensuring seamless service delivery.
• Maintain a wealth of knowledge about the surrounding area, including restaurants, delivery services, and other points of interest, to assist clients with their needs.
• Forge strong partnerships within the community, engaging with local arts districts, downtown groups, restaurants, and other relevant entities.
• Manage client expectations with professionalism and courtesy, promptly addressing inquiries, feedback, and complaints. Act as a liaison with the Client Experience and Events Manager and the building team to resolve issues effectively.
• Assist in the daily operations and maintenance of building amenity spaces, ensuring they meet high standards.
• Troubleshoot audiovisual equipment, Wi-Fi logins, printer setups, and other technology-related issues to support clients in time-sensitive situations.

Minimum Requirements include:

• Degree from an accredited institution or equivalent experience.
• Experience in event coordination, customer experience, or member relations.
• Proficiency in Microsoft Office products and ability to troubleshoot technology systems.
• Strong communication, organization, and problem-solving abilities. Ability to work under pressure and multitask effectively.
• Stay informed about local news and events to provide valuable insights to clients.
• Collaborative mindset with a commitment to building strong relationships with clients and teammates alike.
• As the Concierge and Experience Coordinator, you play a pivotal role in ensuring that every interaction at the building is marked by warmth, efficiency, and excellence.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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