When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

As the Senior or Lead Application Support Specialist with Hines, you will be responsible for providing support for both domestic and international users of the Hines financial systems. The candidate will act as the first phase support. Awareness of the Hines business verticals and interacting with networking and infrastructure teams to support the users holistically will be key components to success.

This position is a member of Application Support Team reporting directly to the Director, Integrated Technology Solutions and Support. Responsibilities include, but are not limited to: 

• Provide end-user support for both domestic and international users of the Hines financial systems, assisting with application-related challenges
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
• Support the set-up of new companies, business units and charts of accounts in the financial systems
• Coach and train end users with respect to financial system functionality around Lease Management, General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, ASC 842 (FASB) and multi-currency
• Assist with live classroom and webinar training for financial system users
• Assist with end user training curricula
• Collaborate with Information Technology to develop goals, objectives and priorities for Hines financial systems to ensure that the needs of internal clients are met
• Anticipate, research, report and act on processes to improve and maintain system consistency and enhance end-users' experience
• Train and mentor new team members on Hines processes within and outside of the financial system

Minimum Requirements include:

• Bachelor's Degree from an accredited institution or equivalent experience
• Five or more years' related experience
• Two or more years' accounting experience
• Experience working in a team-oriented, collaborative environment
• Excellent communication skills and a proactive, customer-focused approach to support
• Maintain a calm demeanor
• Ability to multi-task
• Compose training materials, business letters, summaries, and reports
• Speak before an audience with confidence, using appropriate communication skills/style
• Demonstrate strong initiative and customer service orientation
• Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions
• Perform numerical and financial calculations
• Analyze and interpret several types of data in order to draw conclusions and solve problems
• Demonstrate proficiency in JD Edwards EnterpriseOne – specifically Lease Management, General Ledger, Accounts Payable, Accounts Receivable, and multi-currency
• Demonstrate proficiency in Microsoft Office software
• Ability to work flexible schedules outside normal business hours when required
• Knowledge of multi-family ERP systems such as Entrata and Yardi
• Familiarity with commercial real estate financial processes
• Experience with retail accounting, percentage rent and sales overage calculations

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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