When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
The Floor Host is passionate about hospitality and thrives on creating memorable experiences for employees and guests. Reporting into the Workplace Experience team, the primary responsibility of this role is to support an elevated employee and guest experience in Airbnb’s San Francisco headquarters. This role will communicate and coordinate with other office operation teams to deliver an exceptional office experience.
As a Floor Host you will be responsible for fostering a welcoming and supportive environment, which aims to provide a hosted and seamless experience for everyone who uses the space. You have visibility into and an in-depth understanding of daily onsite meetings and events that have been scheduled throughout our SF site, and will act as a main point of contact for all meeting and event attendees, representing the office operations teams in order to provide a hands-on approach to ensuring the space is supportive and welcoming.
As a new function on the team, the Floor Host will be an important front-facing extension of the Workplace Events Team. Taking pride and ownership of our meeting spaces' appearance and operations is at the core of what defines this role. You deeply understand and have a passion for what it means to provide excellent hospitality at all levels. You are a problem solver and a proactive self-motivated customer service expert who thrives on connecting the dots and delivering an elevated experience. An ability to make people feel special and welcome, anticipate needs, and think critically across functions is necessary for the success of this role. You have a warm, friendly, and professional demeanor and engaging and empathizing with all people comes easy to you. If this sounds like you, the Floor Host role is a perfect fit! Note that this role requires being onsite in the office 5 days per week. Responsibilities include, but are not limited to:
Greet and welcome all people entering the floor and support wayfinding by providing directions or escorting people to the right space.
Act as an extension of the Events Team by providing additional day-of support to event hosts/POCs; check in during the event and help with day-of requests and troubleshooting as needed, including basic IT troubleshooting and printing support.
Enhance and personalize the experience for event participants by keeping your eyes and ears open for questions, issues, or needs they have and proactively address whatever arises; requires getting the right operations people involved as needed to support such as IT, security, facilities, events techs, etc.
Keep the Events Team updated on any changes or requests that occur for the event so they are aware.
Become familiar with who is who, especially any senior leaders, and know which teams are using the gathering spaces.
Maintain an exhaustive and up-to-date understanding of all projects, operations, and events happening to understand any potential impact to the workplace experience .
Perform daily sweeps of all meeting spaces, checking on accuracy of event and food setups and cleanliness of space, correcting and/or partnering with the right team to address.
Create, install and update event signage daily including posting signage for next day’s events in the various booked spaces, and submitting content requests for digital displays.
Follow a morning and evening checklist to ensure the event spaces are fully operational and processes are running efficiently.
Regularly review office supplies in meeting rooms, copy rooms and amenity spaces and have them restocked.
Perform regular inspections of meeting spaces to assess their overall appearance and operations and log tickets as needed for repairs and maintenance.
As needed, support the Event Team with event setups and teardowns, booking day-of meeting room requests, processing event coordination tickets, retrieving supplies for meeting needs, and responding to Slack channel inquiries.
Monitor community “Slack” channels and provide support where necessary.
Analyze event intake data to provide leadership a weekly summary and also be able to identify any potential risks.
May assist with catering needs such as bringing catering up to the floor (from external delivery services like DoorDash).
Encourage others to respect the space and be good hosts through leading by example and encouraging others to take pride in their office.
Find creative ways to surprise and delight all people who come to the floor.
As the event operations evolve at the company, be open and flexible to new ways of working.
Minimum Requirements include:
High School Diploma or GED from an accredited intuition required; Bachelor's Degree preferred.
Three or more years of experience in the hospitality, customer service, and/or events industry.
Embody values of being an exceptional host and creating an environment of inclusivity and belonging.
Exceptional customer service skills and a strong customer service approach to the work that you do.
Outstanding interpersonal and multitasking skills.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
Passion for hospitality and helping others.
Excited about making people feel special and welcomed.
Exceptional verbal and written communication skills.
Team player, flexible and easily adaptable to continuous growth and change.
Must be organized and detail-oriented.
Resourceful, observant, and proactive.
Proficient with Google Workspace (Gmail, Calendar, Docs, and Sheets), JIRA, Confluence, and Slack.
Compensation: $74,000 - $92,400.
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
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