When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

As the Tenant Service Coordinator with Hines, you are responsible for supporting the Property Management Office in coordinating the day-to-day delivery of property services while emphasizing a positive response to tenant concerns and delivering outstanding hospitality. At Hines, delivering exceptional client experience means combining a hospitality culture with real estate knowledge to create spaces where people feel valued, connected, and inspired. Responsibilities include, but are not limited to: 

Hospitality:

• Be the first point-of-contact in the Property Management Office (PMO).
• Maintain a high level of customer satisfaction, responding to needs in a timely manner.
• Work together with property personnel and third-party service providers to maintain the Hines Hospitality Standards.
• Coordinate property engagement and service offerings that are aligned with Hines’ service level standards (e.g. lobby exhibits, special events, special programs, holiday events, tenant breakfasts, gifts, and promotions).

Operations:

• Manages assigned service contracts and projects under General Property Manager supervision and in accordance with the firm’s leadership principles.
• Coordinate move-in/outs, facilitate completion of any punch list items, and distribute checklist to management team.
• Assist Property Manager and Property Accountant on collection efforts for tenant receivables.
• Follow-up on daily tenant service requests (e.g. service calls and special service requests).
• Monitor dock log regarding deliveries and coordinate information flow between security, engineering, construction manager, and tenant (client).
• Assist in developing, producing, and distributing building communications including transmittal letters; tenant mailing and notifications (e.g. common area building projects).
• Assist in preparation of Quarterly Ownership Reports and Annual Plan.
• Support Security Staff when needed.
• Manage and promote amenity offerings (if applicable).
• Maintain and update vendor and other files or lists.
• Acts as a team member with all employees of the management staff.
• Comply with all company and regional policies.
• Carry out other duties as assigned by manager.

Minimum Requirements include:

• Bachelor’s degree or currently enrolled and two years completed, from an accredited institution.
• Two or more years of experience in customer service or relations.
• Proficiency in Microsoft Office software.

• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset.

• High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.

• Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style.

• Eager to be a part of a fast-paced and dynamic work environment.

• Solution-oriented with strong analytical skills.

• Maintains composure and professionalism at all times.

• Establishes a cooperative working atmosphere among staff.

• Exchanges ideas, information and opinions with personnel and Property Management to formulate policies and programs and/or arrive jointly at decisions.

• Ability to understand and read newspapers, periodicals, journals, and manuals to remain conversational and knowledgeable of local news and events.

• Ability to perform numerical and financial calculations.

• Ability to meet highest attendance and punctuality requirements.

• Work indoors approximately 95% of the time and outdoors 5% of the time.

• Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms.

• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.

• Ability to lift up to 25lbs.

• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations during natural disasters.

• Transfer properties and work overtime as business needs deem appropriate.

• Compensation: $65,000 - $75,000

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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