When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Reporting into the Space team, the primary responsibility of this role is to support an elevated employee and guest experience by providing exceptional customer service and knowledge in support of Airbnb’s Seattle office. This role supports space operations and will oversee all venue spaces within the office, managing the end to end logistics of events and meetings that take place onsite, from planning to execution.

You will understand the office inside and out and will have visibility into and an understanding of daily onsite meetings, events, office pilots, and social or team-building activities that have been scheduled in order to provide support to anyone who asks. This critical role will communicate and coordinate with other office operation teams, including Security and IT to deliver an exceptional office experience. Responsibilities include, but are not limited to:

Venue Coordination:

• Intakes all event requests via the established process, and works directly with event clients on all gathering/event needs
• Coordinates all logistics to execute a successful event - manages all venue bookings, ensures event signage is up and accurate, manages all event setups and teardowns
• Manages all event catering needs and coordinates event production support as needed
• Develops working relationships with external vendors and establishes a roster of event vendor partners (production, rentals, catering, bar service, florals, etc.) for ongoing event and production support
• Partners closely with cross functional teams on social event needs, ensuring the events are executed successfully
• Partners with internal IT teams for tech needs for events, ensuring onsite support is present
• Ensures supported events are in compliance with all building, Airbnb and local requirements related to permitting, Certificates of Insurance (COIs), alcohol licenses, event guidelines/regulations, etc.
• Liaise with the Landlord and building management for event approvals, vendors, permits, logistics and coordination activities for any events taking place within Airbnb’s premises
• Creates and maintains all venue information, including photographs, template seating plans, rules, requirements, venue offerings, headcount capacity, etc.
• In the office 5 days per week, be available to support after-hours and for high-priority events

Space Operations Support:

• Supports with building operations including site repairs, maintenance, and janitorial, responds to workplace tickets for the office via Jira and oversees onsite day porter services
• Supports day to day food program operations, including overseeing food vendors as required
• Performs regular facilities inspections to assess overall condition and put in maintenance tickets as needed
• Other facilities management duties as assigned

Minimum Requirements include:

• High school diploma or equivalent from an accredited institution.

• Two or more years in an administrative support role in a professional office environment.

• Interpersonal skills necessary to effectively communicate with a variety of individuals, including outside vendors.

• Must be able to prioritize work, meet deadlines and concentrate on detail in a fast-paced work environment.

• The ability to lift, carry and push weight up to 25 pounds, and ability to walk stairwells is required.

• Frequent sitting, standing, and walking is also required.

• Compensation: $81,800 - $102,200

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.