When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

As Manager - Leave & Absence at Hines, you will be responsible for the overall administration of Hines’ leave and absence policies and programs in the US and Canada, as well as for overseeing a team of Absence Advocates tasked with the appropriate and efficient processing of employee requests for time away. The position entails a specific focus on ensuring that policies and programs meet all applicable compliance and regulatory requirements, and the role is responsible for continuous monitoring of the legislative landscape for new requirements and collaborating with internal partners to implement as appropriate. The successful candidate will have the ability to engage with multiple internal partners as well as with Hines’ third-party administrator(s) to provide excellent service and support to a diverse and growing work force. Responsibilities include, but are not limited to: 

• Manage the Absence Advocate team, including providing guidance on complicated or challenging leave cases, responding to escalations, clearly communicating decisions and expectations and ensuring all performance metrics are met and exceeded
• Exercises a strong customer service orientation with the ability to anticipate internal and external customer needs in a helpful and empathetic manner
• Lead team operations, including developing internal and external facing process flows, policies, and procedures and partnering with internal partners and external vendors to implement
• Manage vendor partners, including scheduling and participating in ongoing meetings, monitoring performance and associated guarantees, and resolving contract and payment issues
• Provide subject matter expertise on leave administration, including federal, state, and municipal regulations
• Understand and integrate leave programs, including company leaves and disability benefits, union time off, and workers compensation
• Collaborate with stakeholders in the leave process, including HR Business Partners, People Managers, Employee Relations, HRIS, Payroll, and Legal
• Explore and implement new technologies to enhance employee experience and increase team efficiency
• Develop and track metrics related to leave and absence and employee experience
• Provide regular reports to leadership to share metrics and inform of strategic improvement opportunities
• Develop training curriculum for employees, people managers and HR partners
• Support other initiatives as needed

Minimum Requirements include: 

• Bachelor’s Degree from an accredited university or equivalent
• CEBS, CLA, CLMS, PHR, and/or SHRM-S/CP designation(s) considered a plus
• Five or more years' leave and absence management
• Two or more years' people management
• Demonstrated track record of cross functional leadership, collaboration, and relationship building
• Excellent professional written and verbal communication
• Provide supportive leadership to the team by capitalizing on each person’s strengths, coaching individuals for optimal performance, and helping staff achieve personal and career aspirations
• Strong critical thinking skills, as well as the ability to develop critical thinking skills in others
• Ability to engage in difficult conversations with employees, reports and vendors while maintaining poise and professionalism
• Ability to work in a fast-paced culture with continuously evolving business needs
• Detail-oriented individual who excels at managing multiple projects with competing deadlines
• Intermediate knowledge of Microsoft Office Suite, with advance knowledge of Excel considered a plus
• Workday experience preferred, especially with respect to absence administration

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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