When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Reporting to the Property Manager, the role of the Building Concierge includes both front-of-house services and tenant engagement activities. You will be the face of our T3 Collingwood building based at the ground floor concierge desk. You will be responsible for ensuring all tenants and guests are greeted and provided with professional and courteous service. The Building Concierge will work closely with both the Property Manager and Facilities Manager as well as collaborate with external service providers to maintain a well-functioning asset. Responsibilities include, but are not limited to:

Concierge

• Greet visitors, clients, and staff, and manage the visitor and contractor check-in process.
• Resolve any guest/tenant complaints as promptly, professionally and efficiently as possible.
• Follow building procedures including opening and closing, security, bookings & deliveries.
• Updating screen content throughout the building.
• Create and implement a tenant event calendar for the Building, including event coordination, meeting with vendors, pricing options and present initiatives for approval.
• Amenity Management, Training & Development Assistance - Oversee building amenity spaces and the management and operations of building amenities (emergency training, recycling strategy, building fit out presentation, preparation of policies, elevating spaces such as cycling storage facilities).
• Assist the PM with the inspection of specific areas in the Building to ensure a good presentation, effective problem resolution, tenant satisfaction and positive user experience.
• Assist with composing tenant messaging as required and directed by the PM.
• Basic administrative duties as required and directed by the PM.

Tenant Engagement

• Supporting with tenant onboarding administration.
• Assisting in managing the tenancy schedule for each property.

Minimum Requirements include:

• Proven experience in a front-of-house, reception, or concierge role, preferably in a property or hospitality setting.

• Strong customer service experience, with the ability to interact professionally with clients and stakeholders.

• Excellent organisational, multitasking, and prioritisation skills to maintain a functional and tidy office environment.

• Strong interpersonal communication skills and a proactive, client-focused mindset for delivering high-quality service.

• A high attention to detail.

• Strong written skills with the ability to compose business letters, expositions, summaries, and reports, using proper format, punctuation, grammar, diction, and style.

• Strong oral communication and presentation skills.

• Demonstrated ability to work as part of a constructive and collaborative team.

• Good understating of property terminology and property administration.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, and requirements. Job duties and responsibilities may change, or new ones may be assigned at any time with or without notice.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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