When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
As the Building Experience Manager, you will take full responsibility for the experience delivered at sites under your purview. You are detail-oriented and excel at managing the day-to-day operations across several areas, selling events and services to clients and third parties and have a heart for overseeing and executing the delivery of captivating events for your building clients and their guests. You are responsible for the overall budget and operations across spaces, including conference centers, wellness spaces, event venues, and food & beverage outlets. You will be responsible for managing a team and vendors to ensure the overall experience at the building and the delivery of every event is executed flawlessly. Your ability to help develop and implement a plan, manage and inspire teams and vendors, and help build operations around your role will be critical for your success in this role.
Minimum Requirements include:
Excels at creating and maintaining positive client relations.
Ability to curate and execute high-end events on a small and large scale.
Excellent attention to detail and follow-through.
Excellent communication skills, both verbal and written.
Ability to diffuse and resolve difficult customer situations.
Effective communication, cooperation, and coordination with the building team, clients and guests.
Demonstrates accountability and assumes responsibility for any action taken, ensuring a positive outcome.
Exchange’s ideas, information and opinions with Building Team to improve procedures and programs and/or arrive jointly at decisions, conclusions or solutions.
Ability to work in a high-pressure environment, multitask, and act in a dynamic, problem solving capacity to best serve clients and the team.
Ability to troubleshoot Audio Visual Equipment, Wifi Logins, Printer Setup, and other technology issues in time sensitive situations.
Ability to use Microsoft Office products and technology systems to support operations.
Maintains calm demeanor during events and emergency situations.
Ability to converse with all levels of clients.
Ability to understand and read newspapers, periodicals, journals, manuals to remain conversational and knowledgeable of local news and events.
Ability to operate personal computer.
Ability to talk/answer telephone.
Ability to visually inspect location.
Ability to have flexible hours of work, as some events will be in the evening and/or early morning
Ability to meet highest attendance requirements and punctuality requirements.
Ability to rearrange the configuration of rooms (move tables, plug in equipment, etc.) with the support of the building staff. Ability to arrange decorations, set up tables/flowers/food for special events.
Ability to make aesthetic decisions based on visual perception.
Ability to drive and walk to various locations to purchase needed supplies and materials for special events and presentations.
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.