When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

The Senior Manager, Operational Safety & Resilience is responsible for leading and evolving enterprise-wide programs that ensure safe, secure, and resilient workplaces. This role oversees health and safety strategy, physical security operations, emergency preparedness, and business continuity across a diverse global portfolio, with a focus on scalable standards and thoughtful local adaptations. Responsibilities include, but are not limited to:

Safety & Risk Management

• Design and implement health, safety, and well-being strategies, ensuring compliance with applicable local, state/providence and federal/national laws.
• Develop and implement global health and safety policies, procedures, and training programs.
• Monitor compliance with local regulations and global standards.
• Conduct hazard assessments and implement mitigation strategies across corporate workplaces.
• Lead incident response and root cause analysis for workplace safety events.
• Partner with Benefits and Risk Management to oversee incident reporting, injury investigations, and OSHA compliance.
• Manage vendor relationships supporting health, safety, and well-being services.
• Lead WELL certification efforts for corporate office spaces, ensuring alignment with health, sustainability, and occupant experience standards.
• Monitor industry trends and regulatory changes to ensure programs remain current.
• Maintain documentation and reporting systems to support audits, compliance, and continuous improvement.
• Foster a culture of safety, accountability, and preparedness.
• Mentor regional safety leads and influence cross-functional teams.
• Champion inclusion and psychological safety in all workplace environments.

Resilience & Continuity

• Establish and maintain business continuity and emergency management frameworks.
• Develop playbooks and escalation protocols for critical incidents.
• Lead the Crisis Committee and coordinate disaster response, crisis management, and recovery efforts.
• Support enterprise risk management through scenario planning and tabletop exercises.
• Validate, maintain, and test contingency plans and communication systems.
• Maintain and train personnel on emergency protocols; Oversee first-aid and CPR certification programs.
• Monitor global threats including natural disasters, political unrest, and travel risks, coordinate communication and response efforts.
• Ensure physical security systems meet internal standards and regulatory requirements.

Security Operations

• Oversee physical security protocols, access control systems, and vendor relationships.
• Ensure security staff are trained in emergency procedures, life safety systems, and associated protocols.
• Manage private security operations for the Office of the CEO, including guard force coordination, access control, and incident response.
• Develop and oversee a travel safety program for business travelers, including executives and family members.
• Evaluate and coordinate travel to high-risk locations, including personal travel for senior leadership.
• Partner with IT and facilities teams to ensure integrated threat detection and response.
• Conduct risk assessments and security audits across sites.

Minimum Requirements include:

• Bachelor’s degree in Occupational Safety, Public Health, Emergency Management or a related field from an accredited institution or equivalent work experience required.
• A NEBOSH Diploma or IOSH Diploma in Occupational Safety or certifications such as a CSP, CHSO, WELL AP, or CEM preferred.
• 7+ years of experience in workplace health and safety leadership roles.
• Proven experience in health and safety, physical security, or operational risk management (ideally in a global or multi-site context).
• Proven ability to lead cross-functional initiatives and influence executive stakeholders.
• Proven ability to lead through influence and establish programs in a matrix environment.
• Strategic thinker with operational execution capabilities.
• Inclusive and people-first leadership style.
• Excellent communication and stakeholder engagement skills.
• Ability to manage multiple priorities across geographies and time zones.
• Strong knowledge of OSHA, FEMA EMI, WELL Building Standards, and international safety regulations.
• Strict adherence to a high degree of confidentiality.
• Ability to comply with health and safety protocols.
• Be available to meet during various time zones and address after-hours situations.
• Domestic and international travel may be required up to 15% of the time.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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