Who are we?

At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures.

Role Profile

To take pride in our residence, by keeping it in a great condition inside and out. This will involve cleaning all communal areas and maintaining the general upkeep of the residence; performing repairs, maintenance and minor redecoration as and when needed.

• To clean all communal areas and external grounds on a daily basis– to include sweeping, mopping, or vacuuming.
• To clean communal windows, glass panels and mirrors, using soapy water or other cleaning materials.
• To manage supplies and equipment needed for cleaning and maintenance duties.
• To be responsible for low level electrical maintenance, including PAT testing. To carry out health and safety checks including weekly fire alarms checks and legionella testing.
• Painting including interior blocks, doors, gates and any other areas as necessary.
• To take pride in the look and feel of the property – ensuring that it is up to standard.
• To take on a concierge and out of hours rota service, assisting residents where you can.
• To assist the Manager with key tasks during the summer turnaround period (which may include deep cleaning of student rooms), ensuring that the building is ready for the new intake.
• Room inspections as required, escalating any issues where necessary.
• To provide an out of hours concierge service to our residents, assisting with arrivals/departures throughout the year.
• Ensuring arrangements are in place for the removal of refuse. To make sure that refuse area is kept clean – this includes the surrounding areas (courtyard and car park).
• To ensure that the bin stores are tidy and that the bins are rotated so that they are accessible to all residents.
• To manage the stock (light bulbs, screwdrivers, fire equipment) and to advise the General Manager when items need to be replenished.
• Maintaining arrangements for security and safety including inspecting fire fighting equipment and detectors.  To escalate any issues to the Manager.
• To ensure sufficient handover at the end of each shift, so that the incoming Facilities Assistant is aware of any outstanding issues.
• To keep an up to date log of all events and incidents to ensure sufficient handover to colleagues.
• Disposal of waste from the site in line with relevant regulations e.g. WEEE
• Sourcing new suppliers and making recommendations to the General Manager.
• Carrying out first line maintenance and assisting specialist contractors when required.

• To liaise, provide access and monitor the work of all contractors, and tradespersons, highlighting any areas of concern to the Manager.

• To sign off job sheets for repairs coming through the Repairs Tracking System.

• To complete repairs in line with the service level agreement for aparto.

• Assisting with the distribution of mail for all residents.

• To manage and monitor any inappropriate parking on site

• To monitor the CCTV system, reporting any irregularities to the General Manager or external agencies.

• Other duties as directed by the Manager

Our Values and Ideal Person Specifications:

• Responsive to all queries
• Influencing skills and a professional approach
• Student accommodation experience
• Customer service experience
• Willingness to go the extra mile
• Basic CRB Disclosure
• Friendly and approachable
• Can do attitude to
• A Relevant trade (carpentry, electrician, plumbing etc.), although attitude and aptitude are more important
• Able to communicate effectively with people at all levels (orally and in writing).
• Good problem solving skills / ability to use own initiative
• Outgoing and happy member of a team
• Enthusiastic
• Willingness to get involved in social functions i.e. Halloween, Christmas and Student Open Days etc.
• A desire to learn and to continually develop
• Willing to attend relevant training days/sessions
• Willing to seek feedback and review ways to do things better

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.