Who We Are?
aparto is a UK-based student accommodation and experience provider, delivering incredible experiences across all its communities by investing in its people, facilities, and brand. aparto has two residences in Spain: aparto Barcelona Pallars and aparto Barcelona Cristobal de Moura, and one Flexliving in a hotel building, Aparto Diagonal Suites, which combines flex living and hotel services and will open its doors on January 2026, in Esplugues de Llobregat. aparto focuses on offering the best possible experience by providing safe and fun places to live and work.
Role Profile
Together with the General Manager, the Receptionist will be responsible for carrying out all daily front desk operations to ensure a safe, welcoming, and efficient environment for our guests. This role requires coordination, administrative skills, and a customer-oriented approach. The Receptionist executes the implemented processes so that all guests receive the best possible service. They operate from the reception area, remaining available and with a friendly smile to meet the needs of guests.
aparto offers a warm, welcoming, and exciting place to live. The Receptionist should enjoy hosting and delivering a great guest experience.
Carry out daily operations: check-in, check-out, phone assistance, email and WhatsApp management, Mews, LiveChat, among others.
Provide customer service and resolve any conflicts that may arise, ensuring the best possible experience in coordination with the cleaning and maintenance departments.
Answer incoming calls and follow up on potential B2C sales.
Manage parcel deliveries.
Handle general communications via Mews.
Support marketing follow-up through booking platforms and aparto’s website together with the General Manager.
Provide prospective guest with useful information about the local area.
Ensure a warm and welcoming environment for guest
Respond to residents’ questions and maintenance issues throughout the stay.
Follow up on complaints together with the General Manager.
Assist in training new receptionists.
Collaborate in internal data audits.
Manage stationery orders.
What We Are Looking For:
Essential Experience in Hotel Reception or similar roles.
Must be people-oriented and possess a strong vocation for customer service.
Service and quality oriented.
A resourceful person with administrative management skills.
Languages: Spanish, English, and French. Catalan and additional languages will be highly valued.
Knowledge of the Mews PMS system is highly valued but not essential.
What We Offer:
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.