When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

As a General Facilities Manager/ Property Manager with Hines, this role will support client operations by taking ownership of designated elements of the facilities management scope, leading projects, and coordinating responses to operational requests and escalations. The General Facilities Manager/ Property Manager will ensure service delivery excellence, operational efficiency, and a strong customer‑centric approach. Responsibilities include, but are not limited to: 

• Manage and lead a team of facilities professionals, including performance management, HR-related functions, project prioritization, and issue escalation
• Oversee day‑to‑day facility or campus operations, ensuring janitorial and general maintenance services are delivered in accordance with Hines policies and client directives
• Interface with onsite engineering teams and client counterparts to ensure uninterrupted business operations
• Maintain a strong focus on hospitality, service quality, and customer-centric initiatives
• Serve as a primary point of contact for operational, HR, and service delivery escalations, as well as critical decisions related to major contracts and expenditures
• Supervise all service programs related to the condition, appearance, and functionality of the properties
• Ensure prompt and positive responses to end-user requests and oversee ongoing contract programs to proactively address occupant needs
• Ensure all site-specific documentation and reporting are completed accurately and on time
• Manage budgets, financial reporting (monthly and quarterly), contracts, expenditures, and purchase orders related to the facility or campus
• Ensure vendor performance meets or exceeds contracted service levels and client expectations
• Provide project management support as required
• Collect, analyze, and report statistical and operational data to assess facility management objectives
• Maintain familiarity with all applicable management contract requirements
• Monitor vendor compliance with insurance requirements and coordinate claims as necessary

Minimum Requirements include:

• Bachelor’s degree from an accredited institution preferred; in lieu of a degree, ten or more years of relevant experience required
• Five or more years of related management experience
• Demonstrated P&L responsibility and budget management experience
• Experience supporting financial institutions preferred
• Five or more years of experience managing commercial high-rise properties (1M+ SF), campus environments, and/or property portfolios
• Experience with leasing, construction, engineering, and all facets of property operations and facilities management preferred
• Experience with critical systems environments desired
• Strong interpersonal, analytical, written, and verbal communication skills
• Proficiency with computer systems and facility management tools
• Positive attitude, flexibility with work assignments, and a strong customer service orientation
• Compensation: $152,000 - $208,890

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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