Who Are We

aparto is an accommodation and student experience provider based in the UK and Ireland, providing amazing experiences in all our communities by investing in our people, our facilities and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work.

We are seeking a dedicated Sales Manager to join the aparto team. This role is ideal for someone who is personable, detail-oriented, and passionate about providing exceptional customer service and sales support. The successful candidate will be instrumental in ensuring the smooth operation of our lettings processes, contributing to a welcoming and supportive environment for our residents.

Leasing and Lettings

• Manage all aspects of the lettings process, from initial enquiry to tenancy completion.
• Organise property tours, showcasing the benefits of living with aparto.
• Ensure compliance by completing student and financial checks.
• Support lease renewals to maintain high occupancy rates and achieve revenue goals.
• Ensure sales leads are handed over to the relevant property, so leads are converted.
• Ensure the achievement of the portfolio revenue and occupancy goals through your sales activities.

Customer Service

• Respond promptly to student enquiries via WhatsApp, WeChat, live chat, email, phone, and in person, ensuring a personalised and welcoming experience.
• Provide exceptional customer service to residents, addressing any concerns efficiently.
• Address and resolve customer complaints during the weekend and act as a liaison with the property team if issues cannot be resolved independently.
• Support property teams in hitting their sales goals.

Sales and Marketing

• Convert enquiries into viewings and bookings by showcasing property USPs.
• Demonstrate a thorough knowledge of the property’s features and local amenities.
• Support marketing campaigns and initiatives to promote all properties.
• Maintain accurate databases for effective reporting and analysis.

Team Collaboration

• Provide performance metrics for management to aid in strategic decisions.
• Assist weekend security teams and coordinate with them on weekend service issues.
• Supervise contractors such as cleaning companies, window washing, lift maintenance and security.

Person Specification

• Previous experience in a lettings or sales role (preferred).
• Possess strong written and verbal communication skills.
• Demonstrate excellent organisational and time management skills.
• Be confident, self-motivated, and target-driven.
• Have proven sales and negotiation skills.
• Be proficient in Microsoft Office and property management software.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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