When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

The Business Transformation Analyst position is primarily focused on supporting Business Transformation (“BT”) initiatives. This role will assist with process and system documentation, operational support for projects, enhancements, reporting, etc. to align with the Firm's strategic Initiatives while working with Firm's Business Customer and Hines Technology and Data teams (and or external vendor technology). Responsibilities include, but are not limited to:

• Build an understanding of critical business functions and work with business personnel to understand pain points; places to create efficiencies
• Work with Business Transformation Manager(s) to determine what tools are best suited to produce solutions.
• Support the assessment of business processes; identify opportunities for optimization, assist in developing and implementing solutions including user acceptance testing, and document results of discovery and requirements analysis. Support discovery meetings with cross-functional stakeholders to share ideas and findings; assist with documenting lessons learned and creating opportunities for economies of repetition.
• Develop training material for subject areas as needed for the benefit of other groups, and for newly implemented systems.
• Provide recommendations to Business Transformation Manager(s) on proper course of action for a given process using discovery findings as support.
• Support product owners for newly implemented systems or processes. Coordinate with stakeholders and Business Transformation Manager(s) to construct operational plan, scalable operating procedures and establish monitoring strategy for all newly implemented business processes.
• Assist with change management to properly offboard to appropriate process owners where applicable.
• Maintain and expand knowledge of current Hines business technology initiatives to map business needs to those solutions.
• Collaborate with Business Transformation Manager(s) on managing projects, developing project plans, monitoring performance, and using knowledge of other team members to assess BT use cases.
• Update project plans and alert Business Transformation Manager(s) when significant risks develop and assist in optimizing existing internal project management methodology; tailored for the needs of the project.

Minimum Requirements include:

• Bachelor’s Degree in Business Administration, Information Systems, or a related field from an accredited institution is strongly preferred.
• Two or more years of experience assisting with implementing new business processes or technologies, including software testing and training or relevant real estate for Firm experience.
• Proficiency in the following technology platforms: Microsoft Word, Excel, PowerPoint, Smartsheet, flow chart software; eagerness to learn new tools to utilize as solutions.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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