Who are we?

aparto is an accommodation and student experience provider, we want to provide amazing experiences in all of our communities by investing in our people, our facilities and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work.

Role Profile

The Assistant General Manager is the operational lead of the residence and acts as the day-to-day deputy to the General Manager. The role is responsible for ensuring the smooth and efficient delivery of all operational activities while maintaining high standards of service, resident satisfaction, and compliance.

Working closely with the General Manager, the Assistant General Manager oversees the day-to-day operation of the residence, manages operational service delivery through internal teams and external contractors, supports the supervision of the reception team, and ensures that operational, administrative, and financial processes are executed effectively.

The Assistant General Manager plays a key role in creating a safe, welcoming, and well-maintained environment for residents, while supporting the overall performance and success of the residence.

• Support the General Manager in the day-to-day operation of the residence, ensuring high standards of service, resident satisfaction, and operational efficiency.
• Conduct regular inspections and ensure the residence remains safe, clean, and fully operational.
• Coordinate external contractors and service providers, including housekeeping, maintenance, security, and technical suppliers.
• Oversee maintenance requests, monitor service delivery, and ensure issues are resolved in a timely manner.
• Act as the primary operational liaison with Hines Management Services France for technical and maintenance matters.
• Support operational administration, rent invoicing processes, rent collection monitoring, and arrears follow-up.
• Assist the General Manager in monitoring operational performance and cost control.
• Ensure a professional and responsive service for residents, visitors, and stakeholders.
• Support the resolution of resident concerns, complaints, incidents, and operational escalations.
• Contribute to creating a welcoming, safe, and engaging living environment.
• Provide day-to-day supervision and support to the reception team.
• Act as deputy to the General Manager when required and manage operational priorities in their absence.
• Support compliance with company policies, health & safety requirements, and local regulations.
• Participate in the out-of-hours emergency rota as required.

Person Specification

• Previous experience in student accommodation, residential, hospitality, property management, or a similar customer-facing operational environment.
• Experience coordinating day-to-day operations and managing multiple priorities in a fast-paced environment.
• Experience working with contractors, suppliers, and service providers.
• Good understanding of facilities management, maintenance processes, and health & safety requirements.
• Strong customer service and resident-focused mindset.
• Experience supervising, supporting, or coaching front-line teams.
• Excellent organisational and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to engage effectively with residents, colleagues, contractors, and stakeholders.
• Good administrative, reporting, and IT skills, including Microsoft Office.
• Ability to work independently, use initiative, and make sound operational decisions.
• Positive, proactive, and solution-oriented attitude.
• Ability to handle sensitive situations with professionalism and discretion.
• Flexible approach to working hours and operational requirements.
• Commitment to continuous improvement, learning, and professional development.
• Enthusiastic team player with a willingness to contribute to community and resident engagement activities.

At Hines, we believe the built world is ultimately about people. As one of the world’s largest privately held real assets firms, we bring nearly seven decades of investment, development, and management experience to work that shapes cities and communities around the world.

Our people make that possible. Across 29 countries, more than 4,600 colleagues bring different perspectives and expertise to Hines, with opportunities to take on meaningful responsibility, learn from leaders across the business, and build a career with room to evolve. We support that journey through professional development, competitive rewards, comprehensive benefits, and a culture grounded in trust and high standards.

Hines is proud to be named to Fast Company’s annual list of the World’s Most Innovative Companies for 2024.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.