When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

The Director - REPAC is responsible for developing and executing a strategic incident management framework tailored to JPMC’s operational needs. This role ensures the delivery of high-quality, compliant, and efficient services across the REPAC team, while proactively identifying and mitigating operational risks. The Director leads service evolution initiatives and drives consistency, reliability, and excellence in all core functions. Responsibilities include, but are not limited to:

Strategic Leadership:

• Develop and implement an incident management suite of services – including processes and tools – which are aligned with JPMC’s mission critical business objectives.
• Lead the continuous improvement and evolution of service delivery solutions.

Risk & Continuity Management:

• Identify operational risks and implement mitigation strategies to ensure business continuity.
• Establish controls and governance mechanisms to maintain service integrity.

Service Excellence:

• Drive consistency, quality, and reliability across all REPAC team services.
• Oversee superior execution of REPAC functions, ensuring alignment with SLAs and compliance standards.

Team Oversight:

• Provide leadership and direction to REPAC team managers and staff.
• Foster a culture of accountability, innovation, and operational excellence.

Minimum Requirements include:

• 10+ years of experience in incident management, property management, or operational leadership.
• Proven track record of strategic planning and execution in a complex, regulated environment.
• Strong understanding of risk management and business continuity principles.
• Exceptional leadership, communication, and stakeholder engagement skills.

• Experience in financial services or enterprise-level security operations.

• Advanced proficiency in service delivery platforms and performance analytics.

Leadership Competencies:

• Strategic Thinking: Ability to align operational goals with broader business objectives and anticipate future needs.
• Decision-Making: Demonstrates sound judgment under pressure and makes data-informed decisions.
• Influence & Collaboration: Builds strong relationships across teams and functions to drive alignment and results.
• Change Leadership: Leads transformation initiatives and fosters a culture of continuous improvement.
• People Development: Coaches and mentors team members to build leadership capacity and operational excellence.
• Accountability: Holds self and others to high standards of performance, integrity, and service delivery.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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