We’re creating places people are proud to call home and supporting teams who take pride in delivering hospitality-focused experiences every day all while building lasting, meaningful careers along the way. Backed by Hines, a global real estate investment, development, and property management firm, Hines Living is one of the firm’s highest-conviction growth priorities, expanding rapidly across North America. Come grow with us!

As a Resident Services Coordinator with Hines, you will play an integral role in demonstrating a 5-star resident and guest service experience in every interaction at Wolf Point East. You will exemplify extraordinary customer service skills as you provide prompt response and showcase your vast knowledge of local entertainment and restaurant venues. Your possessing of in-depth familiarity of the local businesses will be vital to your success. Reporting to the Wolf Point Property Manager, while working closely with the on-site Marketing Manager, and the Hines Community Manager, the Resident Services Coordinator - Multifamily is insightful, helpful, and understands the value of good service. Responsibilities include, but are not limited to: 

• Greet guests and residents while assessing their needs and answering questions about the community.

• Offer personalized service to residents, including assistance with transportation, deliveries, and restaurant reservations, etc.

• Respond to in-person, phone, and email inquiries, which includes providing community information, making appointments, and following up with after-hours maintenance requests.

• Provide knowledge of the local area to make recommendations about activities, local business, and services.

• Participate in leasing when needed, including property tours, quote pricing for available units, discuss renewal rates and guide prospects through lease agreement signings. 

• Responsible for providing effective customer service to all prospective residents, current residents, and property staff by utilizing in-depth knowledge of the property and its functions.

• Coordinates all resident functions and activities including orienting residents to the property

• Responsible in coordinating move-in and move-out procedures with residents

• Managing package room by conducting audits, scanning packages into the system, contacting residents on stale and oversized packages, and organizing the package room

• Leads by example, lives the standards and behaviors consistent with the core values and culture at Hines

• Builds brand loyalty by striving to ensure every resident interaction is positive.

• Maintains courteous communication with the owners, residents, their guests, and vendors.

• In collaboration with Marketing Manager and Hines Community Manager, he/she will establish and nurture relationships with restaurant and shop owners to offer benefits and discounts.

• Aid in ensuring a seamless resident move-in experience.

• Assists with the organization and execution of resident & community events.

• Maintains pride in the property’s maintenance and appearance needs, by ensuring lobby, amenities and all public areas are neat and orderly.

• As the needs of each community vary, so shall the needs of the Resident Services Coordinator role change and alter according to those assigned by the Community Manager.

Minimum Requirements include:

• High School Diploma or equivalent from an accredited institution.
• One or more years of experience in residential property management or customer service role preferred.
• Must currently hold or obtain a real estate leasing agent license for the state of Illinois within 120 days.
• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred
• Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
• Excellent written and verbal communication skills.
• Flexible schedule, including nights, weekends, and holidays
• Thorough knowledge of local attractions and destinations
• Must be able to fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.
• This position is fully on-site and requires working from the assigned property five days per week.
• Compensation: $23/hr - $25/hr

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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