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Quality Assurance Analyst

Quality Assurance Analyst

Job ID 
Facilities Management

More information about this job


When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.


As a Quality Assurance Analyst at Hines, you will be responsible for identifying, analyzing and developing improvements in productivity, quality, client relationships and customer service for specific business segments of a large real estate portfolio throughout the Americas.  You will also be responsible for maintaining the highest level of customer service and client reporting, providing support as a single point of contact to internal client groups, in addition to Hines senior management and central staff.  You will develop and manage key performance indicators and service level reporting, respond to client requests for information and issues resolution, create reports and presentations and coordinate audits.  Responsibilities include, but are not limited to:    


  • Manage contract requirements, including Service Level Agreements and Key Performance Indicators
  • Identify performance and cost savings opportunities and track results
  • Manage document repositories on SharePoint
  • Coordinate efforts with Hines staff to ensure cohesive team effort for effective resolution of issues affecting the portfolio and the facilities operations
  • Leverage Microsoft Share Point and CMMS tools across the portfolio and develop client reporting as requested
  • Assist in developing programs and initiatives to enhance staff development
  • Generate monthly, quarterly, and annual  business reports
  • Oversee coordination of monthly financial reporting


Minimum Requirements include:


  • Bachelor’s Degree in a business administration, management, finance, information technology or related field from an accredited institution
  • One or more years of related experience preferred
  • Proficient in Microsoft Office Suite, including excel pivot tables. Experience with SharePoint and CMMS systems a plus
  • Excellent communication skills, both verbal and written


Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 201 cities in 21 countries. Hines has approximately $100 billion of assets under management, including $54.5 billion for which Hines provides fiduciary investment management services, and $45.5 billion for which Hines provides third-party property-level services. The firm has 113 developments currently underway around the world. Historically, Hines has developed, redeveloped or acquired 1,262 properties, totaling over 414 million square feet. The firm’s current property and asset management portfolio includes 529 properties, representing over 213 million square feet. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to sustainability, Hines is one of the largest and most-respected real estate organizations in the world. Visit www.hines.com for more information.


We are an equal opportunity employer and support workforce diversity.


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