As a General Property Manager - Multifamily with Hines, you will be responsible for managing the daily operations of an assigned Class A property including a designated section for condos and retail space. In addition, you will also be managing the team members and daily activities, achieving established budgeted financial and operational goals, and ensuring that the operation of the property complies with Hines policies and procedures. Responsibilities include, but are not limited to:   - Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns - Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports - Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance - Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund - Oversees the lease enforcement process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and collects late fees and other charges as allowable and stated in the terms of the lease - Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues - Ensures the property’s maintenance team members comply with the Hines standards with respect to responding and completing resident service requests - Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal - Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed - Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the property and responds quickly and with urgency to client/owner concerns, issues, questions, and requests - Provides leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices - Conducts pricing reviews and implements approved strategy to meet or exceed market and ownership goals - Active involvement in local apartment association(s) ensuring latest local jurisdictional requirements are implemented in a timely fashion

As an Assistant General Property Manager - Multifamily with Hines, you will be responsible for supporting and assisting the General Property Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports. Responsibilities include, but are not limited to:   - Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset - Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables - Reviews resident files and accounting records, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue - Complete lease/renewal paperwork to ensure completion to company standards - Ensuring the smooth running of our community in a fast-paced environment - Assist the Property Manager with providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability - Maintain effective on-site staff through coaching and mentoring as needed - Work with leasing staff to ensure that leasing/marketing goals are met - Adheres to Hines established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings - Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased - Processes resident move-outs by reviewing lease terms and notice requirements - Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues - Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, and coordinating maintenance and make-ready tasks with the maintenance supervisor Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed

As a High-Rise Leasing Professional - Multifamily with Hines, you will partner with the Leasing Manager pertaining to the property’s marketing, advertising and sales activities. You will also provide resident satisfaction throughout the term of the lease and secure resident lease renewals. Responsibilities include, but are not limited to:   - Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in - Conduct property tours to future residents and visitors - Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing - Develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market - Use and create promotional items and technology to communicate with potential prospects and generate revenue - Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy - Assist the Leasing Manager with the lease renewal program and the communication process - Build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew

As a Concierge – Multifamily with Hines, you will be responsible for organizing, coordinating, and implementing various resident services and programs. You will act as the point of contact for residents. Responsibilities include, but are not limited:    - Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait - Support residents with use of luggage carts - Monitor guest traffic and parking garage for team members and vendors - Monitor security cameras and fire alarm panel - Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs - Ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion - Update the daily log pertaining to any events and report any concerns to management - Book freight elevators for move-ins, move-outs, and furniture deliveries - Maintain equipment inventory - Keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents - Responsible for organizing, coordinating, and implementing various resident services and programs. - You will act as the point of contact for residents, responding within 24 hours to ensure the inquiry/complaint has been resolved satisfactorily - Provide a personalized experience, with emphasis on care and convenience for our future and current residents - Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled

As a Leasing Professional - Multifamily with Hines, you will be responsible for partnering with the Leasing Manager pertaining to the property’s marketing, advertising, and sales activities. You will also provide resident satisfaction throughout the term of the lease and secure resident lease renewals. Responsibilities include, but are not limited:    - Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in - Conduct property tours to future residents and visitors - Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing - Develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market - Use and create promotional items and technology to communicate with potential prospects and generate revenue - Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy - Assist the Leasing Manager with the lease renewal program and the communication process - Build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew

As a Service Supervisor - Multifamily with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited:    - Manage the completion of all work orders generated from resident requests - Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met - Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives - Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks - Implement and oversee inventory control - Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency - Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance - Prepare and manage the maintenance and capital expense budget for the property - Participate in regional and firm-wide initiatives and assignments - Participate in staff’s evaluation process as needed and determined by Supervisor - Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment - Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations - Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets - Provide staff with correct equipment, tools, and training as appropriate to the property - Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling - Adjust and operate the fire alarm and life safety systems - Monitor and manage building energy use and maintain energy management programs - Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues - Ability to troubleshoot standard operations and repair problems with limited supervision - Successful completion of all required training programs within required timeframes - Able to analyze mathematical data related to financial and operational decisions

As a Service Engineer - Multifamily with Hines, you will be responsible for overseeing technical and mechanical work of the property to meet the standards of Hines. Responsibilities include, but are not limited:    - Complete assigned work orders generated from requests for service in a timely manner - Oversee the property grounds and other amenities by performing general cleaning such as trash and debris disposal, pressure wash breezeways and pool areas, and painting curbs and signage as needed - Be proactive in diagnosing the issues with the property and provide solutions that are in accordance with established Hines policies, standards, and code requirements. - Identifies areas for improvement and provides suggestions to improve overall efficiency and productivity - Prepare vacant apartment homes for leasing and new move-ins via inspection, identify what requests are needed, scheduling with contractors and vendors as needed, and complete all maintenance tasks - Appropriately handle all documentation and other paperwork in a complete fashion without disrupting other service requests - Practice proper safety techniques with all mechanical or electrical equipment malfunctions, reporting any injuries, accidents, or other safety issues to the appropriate contact - Support cost-cutting and expense control programs by verifying parts are up to standards for repair rather than a complete replacement when possible - Follows guidelines for the proper and safe usage of hand, power tools, testing equipment, and safety devices and other items, as well as make sure items are returned - Notify the supervisor about any items needed and evaluate what needs to be re-ordered without being wasteful - Generally competent in understanding and following all current emergency procedures - Adjust and operate the fire alarm and life safety systems - Functional knowledge of the Hines policies and standards - Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment - Successful completion of all required training programs within required timeframes - Possess computer skills to administer the work order programs and building operations - Compute basic mathematical equations - When applicable, *obtain required city and/or government licenses or permits, i.e.: - The EPA CFC Universal Certification Technician certificate - Pool & Spa Operator *  If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit.

As a Marketing Intern of Living Operations with Hines, you will experience various aspects of Marketing while working for a solid international real estate company, leader in the Italian market.   - Support to execute marketing plans aligned to business objectives and budgets, ultimately reaching or beating revenue targets - Help to deliver innovative and creative resident acquisition and retention campaigns, ensuring these have accurately recorded and reported ROI - Support to develop lease-up strategies for new properties, including planning, coordination and support of execution with local onsite leasing teams - Oversee the property digital strategy and execution along with contributing to the broader international digital strategy - Support the performance analytics management for all marketing activities and preparing regular reports on campaign and project performance - Play an integral role within the team in launching living brands fostering relationships with potential business partners - Act as brand ambassador of the living brands within Hines - Proactively engage in the business by consistently brainstorming innovative strategies to enhance the success of campaigns

Role Profile   As a Sales & Service Assistant, you will be responsible for leading the sales efforts for our Glasgow West End accommodation. This includes conducting face-to-face sales, implementing on-site marketing strategies, and handling telephone and email inquiries, all while maintaining a high standard of customer service and managing front-of-house administrative tasks. We are looking for a proactive and confident individual who is comfortable approaching potential customers and driven to achieve leasing targets. Responsibilities include, but are not limited to:   - Performing general reception and administration duties, including being the initial point of contact for current residents and contractors and confidently resolving issues. - Confidently interacting with current residents, assisting with rent payments, maintenance arrangements, and dispute resolution. - Conducting viewings of the show flat. - always maintaining cleanliness and tidiness of the show flat in preparation for viewings. - Engaging in face-to-face sales interactions. - Answering incoming calls and following up on potential sales leads. - Providing prospective students with relevant information about the local area. - Updating the site's social media accounts daily. - Organising and managing events on-site throughout the academic year. - Promoting the brand at student fairs and universities. - Supporting the General and Assistant Manager in all aspects of customer service, marketing, and sales. - Providing weekly performance-related information to share with the management team. - Driving sales conversions through responsive, proactive follow-up, and outstanding customer service. - Occasionally working evenings or weekends for events and fairs. ( Ad hoc ) - Carrying out duties as requested by the General or Assistant Manager. - Meeting and greeting customers and external visitors. - Carrying out any ad hoc duties as required. - Ensuring compliance with Health & Safety requirements on-site

Hines PWS Strategic Accounts team markets Hines’ investment products and services to the home office professionals of wirehouse, private bank, independent broker-dealer and large RIA / RIA aggregator channels. The focus is on building and maintaining long-term client relationships and communicating key themes from the firm's leading investment professionals. The Head of Strategic Accounts is responsible for leading the business development strategy for PWS’ third-party wealth management clients in an effort to grow account relationships and support the distribution effort by focusing on product visibility and platform placement.   - Oversee a team of Strategic Account Managers providing coverage of wirehouse, private bank, independent broker-dealer and RIA channels - Develop and lead the partner firm coverage strategy to drive strategic initiatives aligned to Hines PWS goals - Lead and establish relationships with key stakeholders and decision makers at partner firms to drive business development efforts; including senior leadership, relationship management and product teams  - Partner closely with Hines Research, Regional Teams and Product Management to create institutional type content to help position products and investment capabilities - Monitor and analyze key performance metrics (AUM growth, revenue generation, client satisfaction…etc.) on a regular basis; providing regular updates and recommendations to senior management - Provide insights to leadership on competitive landscape, product positioning and client priorities - Partner with internal stakeholders and external partners on new product development - High focus on detail, execution and leadership / management skills - Culture carrier within the team and broader business; provide coaching and guidance to team members when appropriate / necessary

As an Assistant Community Manager - Multifamily with Hines, you will be responsible for supporting and assisting the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports. Responsibilities include, but are not limited to:   - Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables - Reviews resident files and accounting records, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue - Adheres to Hines established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings - Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased - Processes resident move-outs by reviewing lease terms and notice requirements - Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues - Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, and coordinating maintenance and make-ready tasks with the maintenance supervisor - Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed

As a Senior Accountant with Hines, you will ensure the accuracy and propriety of all financial data and reports maintained and prepared for the properties, projects, tier entities, and investors. Responsibilities include but are not limited to:   1. Fund Accounting & Financial Reporting                                                                                   - Supervise accounting firms to ensure accuracy of accounting records - Coordinate quarterly closing (including negotiation of timeline with Asset Managers, Property Managers and accounting firms) to meet the reporting deadline - Review monthly/quarterly financial reports prepared by accounting firms in compliance with JGAAP and IFRS - Work closely with the Finance team in Singapore, which includes answering queries and providing financial analysis as required - Deal with local statutory audits and group audits in an efficient way in coordination with accounting firms and auditors - Provide regular and ad-hoc financial reports to investors - Assist in annual plan/budget preparation process, which includes revenue projections and variance analysis   2. Tax Compliance & Advisory Support - Arrange tax filing and payments in liaison with external tax accountants - Provide tax related information of Japanese SPVs to the US tax team via the integrated tax management system - Assist in conducting tax planning and due diligence prior to fund structuring and property acquisition - Identify and address potential/existing tax issues to avoid adverse tax consequences - Provide professional advice and support to the internal/external stakeholders   3. Cash & Treasury Management - Prepare cash balance reports and cash distribution projection on a quarterly basis - Work closely with Asset Managers and Finance team in Singapore to ensure timely cash distributions from Japanese SPVs - Assist the Investment team in arrangement of capital calls - Manage debt related information in liaison with Finance team in Singapore - Work with the financial service vendor to conduct valuation of debts and derivatives   4. Fund Administration - Oversee procedures for SPV’s incorporation, liquidation, capital injection/redemption, dividend distribution, etc. to ensure compliance with statutory regulations - Liaise with Asset Managers to keep company documents up-to-date (e.g. Articles of incorporation, Shareholders registry) - Assist the Investment team in setup of new projects, which includes bank account opening, preparation of company documents, selection of accounting firms/auditors, etc. - Provide local documents requested by overseas banks and/or foreign accounting service providers on an ad-hoc basis - Assist in issuing management fee invoices to project SPVs

The Operations Manager will plan, coordinate and manage all mechanical operations, maintenance, energy management programs, and employee development programs to Hines quality standards and property operating objectives, as well as provide direct supervision of the operations staff. Responsibilities include, but not limited to:    - Direct and oversee all building maintenance and operations - Recommend appropriate staffing levels and hire, supervise and coordinate activities of operations staff while assuring compliance to Hines standards - Direct and maintain an effective operation and general maintenance program with accurate, up-to-date records including, but not limited to: HVAC , MEP, electrical and plumbing - Train operations staff, including but not limited to: building systems, equipment function and purpose, operation and maintenance procedures and Hines Efficient Practices - Maintain current and historical preventive maintenance and repair records on all mechanical equipment - Ensure property compliance with all City, Province and Federal safety and environmental laws, codes, standards and regulations - Establish and implement prompt and courteous response to tenant requests within the guidelines set for by Hines - Maintain ethical, professional, and courteous relations with contractors and tenants - Establish and maintain a cooperative working relationship with the entire operation staff and perform as a team member. - Follow and maintain all current emergency procedures set forth by Hines and the assigned property, including but not limited to: - Direct and assist with evacuations, bomb searches and life safety alarms as needed - Assist emergency authorities and response teams in capacity of fire/life safety director - Control operations activities and building mechanical systems - Monitor and approve operations personnel time sheets - Adhere to all Hines and property policies and procedures and perform all duties in a safe manner and help ensure compliance with city, Provincial and federal safety and environmental laws, codes, standards and regulations. - Actively participate in required training activities and seminars - Establish inventory control programs with appropriate parts stocking levels with accurate and timely records of receipts and issues - Provide operations staff with correct equipment, tools, and training as appropriate to the property - Develop long-term strategic plans and forecasting for the property - Evaluate and counsel operations staff on performance - Provide staff leadership, counseling, training and staff scheduling - Prepare annual budget proposal, and monitor and explain variances from approved budget to actual expenses/income - Establish vision and goals for the operations department personnel - Test, maintain, and keep records to ensure emergency equipment in good working order - Initiate any necessary insurance claims on HVAC and other central plant equipment - Evaluate, recommend, and monitor mechanical contractors - Maintain and update blueprint and equipment operations and maintenance information organization - Monitor building energy use, produces reports, proposals, and maintains energy management programs - Monitor metered tenant bill-backs - Moderate participation in regional and firm-wide initiatives and assignments - Oversee tenant construction to ensure building integrity - Maintain required OSHA and Worker's Compensation safety and accident reports on operations personnel and facilities - Assume additional responsibilities as delegated by Property Manager or Vice President - Operations

As the Marketing & Events Manager at Fenton and Waverly Place, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader. You’ll also be part of shaping our future in the years to come. Your work will directly impact the success of Fenton, a mixed-use development consisting of retail, dining, multifamily and office, as well as Waverly Place, an open-air suburban retail center.   As Marketing & Events Manager, you will work with Hines Asset Management and Property Management teams at Fenton and Waverly Place in Cary, NC. You will report directly to the Director, Mixed-Use Marketing and Brand Strategy, Southeast Region to develop and implement strategic marketing plans for Waverly Place, Fenton, and support for The Allison. You will collaborate with asset and property management staff to drive foot traffic, increase tenant sales, connect with the communities we serve, and elevate the overall brand of Hines at Fenton and Waverly Place. There will be occasional weekend and evening work required.   - Develop and execute comprehensive marketing strategies that align with Fenton and Waverly Place’s sales and traffic objectives, considering national and local market trends and customer behavior. - Assist in the creation and execution of the annual strategic marketing plan and corresponding budget preparation. - Provide ad hoc and monthly reports on the effectiveness of marketing initiatives, including key performance indicators, and make data-driven recommendations for improvement. - Manage payment and processing of all marketing invoices, periodically reforecast committed marketing spend, and ensure annual budget tracking across all marketing accounts. - Collaborate with specialty leasing teams and assist in securing sponsorships. - Manage local agencies and vendors, marketers, and event professionals and foster a collaborative environment. - Cultivate and maintain relationships with retailers, media partners, community organizations, and stakeholders to enhance the assets’ reputation and community engagement. - Foster retail partnerships and collaborate to plan promotional activities with the assets’ tenants. - Collaborate with The Allison residential marketing team and office leasing team to ensure cohesive messaging across the entire Fenton portfolio. - Collaborate with the Marketing and Events Coordinator to review and strategize the planning and execution of a robust special events program and grand openings. Ensure the delivery of high-quality, polished events and conduct a thorough, data-driven analysis to evaluate each event's impact. - Ensure consistent branding and messaging across each asset, maintaining brand integrity. - Lead the development of creative digital and traditional marketing channels in collaboration with vendors and internal teams. - Manage the digital media calendar to engage target audiences effectively. - Coordinate the design, production, and installation of visual merchandising, signage, and advertising at Fenton and Waverly Place. - Serve as a key member of the crisis response team, adhering to the Crisis Communication Plan established for Waverly Place and Fenton. - As needed, you will be expected to engage in media interviews or broadcast appearances.

As an Internal Sales Consultant with Hines, you will maintain and develop relationships with the financial advisory community in an effort to drive assets under management and initiatives in a respective territory. The Internal Sales Consultant will add value to brokerage clients, exceed sales goals, and actively engage in becoming a student of the business. The Internal Sales Consultant will work effectively as a partner of the Regional Director, driving and executing on all strategic initiatives. Responsibilities include, but are not limited to: - Make proactive outbound phone calls to brokers to share ideas, provide accurate product information, gather marketing data, and offer sales support - Develop and implement plans. - Assist with managing territory budget, reviewing expenditures to ensure that appropriate resources are allocated to achieve business plans and to keep on plan. - Plan and deliver presentations for wholesaler meetings. - Be familiar with client firms’ initiatives. - Organize client meetings to promote Hines Real Estate investor. - Identify trends in distribution. - Serve as a liaison between the home office and the outside sales force. - Participate in sales and marketing training and regional meetings. - Continuously study the market and sales business.

As a Leasing Professional - Multifamily with Hines, you will partner with the Community Manager pertaining to the property’s marketing, advertising and sales activities. You will also provide resident satisfaction throughout the term of the lease and secure resident lease renewals. Responsibilities include, but are not limited to:   - Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in - Conduct property tours to future residents and visitors - Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing - Develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market - Use and create promotional items and technology to communicate with potential prospects and generate revenue - Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy - Assist the Leasing Manager with the lease renewal program and the communication process - Build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew

The Resident Services Coordinator is a dynamic individual who is passionate about planning social events and building relationships through positive interactions. The coordinator will strive to create value for all Residents and Retail Tenants at the complex by developing and implementing enjoyable, creative and unique activities and events to promote the use of the amenities, which consists of a fitness centre, work lounge, outdoor patio and other social spaces. By creating and maintaining a calendar of activities and events that cater to a wide variety of interests, this will assist in building strong resident and tenant relations. This role aims to provide industry leading levels of customer service and first class facilities while recognizing and realizing cost efficiencies. Responsibilities include, but are not limited to:   - Plan and promote ongoing activities and social events for Residents and Retail Tenants. - Assist Residents and Retail Tenants with the booking of private functions, ensure stakeholder needs are met, and manage the online booking system to ensure all scheduled functions take place without incident. - Prepare meeting rooms and other amenities for scheduled functions as required. - Provide amenities and fitness centre orientations and liaise with new Residents and RetailTenants. - Liaise with  Retail Tenants to promote their business at the property. - Create and deliver correspondence (a monthly newsletter/calendar and communication screens) to provide updates of activities. planned as required or permitted in a manner that connects retail and residential as well as cross-promotes Retail Tenants. - Respond to all inquiries in a timely manner and provide excellent customer service to all stakeholders. - Manage the amenities web page by advising the marketing department of any changes required. - Adhere to and manage procedures for amenities usage. - Ensure proper functioning of amenities equipment and maintain supplies throughout the amenities areas. - Oversee contractors/staff regarding the maintenance of facility equipment. - Source out contractual program providers, trainers and/or instructors (yoga, fitness, etc.). - Conduct daily inspections of entire amenities facility. - Create work orders for maintenance staff where required. - Create monthly reports on facility usage and financial reports which include budget variance and summary reports. - Complete event and petty cash reconciliations as required, by event and on a monthly basis. - Purchase music and movies on an ongoing basis. - Responsible to ensure security staff receive training on after hour’s event management and assist with the training of security personnel as required for after hours follow up. - Attend regularly scheduled meetings with the Property Manager ensuring operational requirements of the amenities are being carried out in a timely manner. - Execute all work in a safe, professional manner in compliance with Occupational Health and Safety Legislation. - Ensure local, provincial, & federal laws and regulations are being observed at the community. - Ensure comprehension and compliance with all company policies. - Perform move ins/move outs as required. - Complete other duties as assigned by the Property Manager. - Provide reports and other system data to support leasing and marketing efforts. - Become a point of reference for any questions residents may have. - Comply with all company and regional policies. 

As a Leasing Professional with Hines, you will partner with the Assistant Community Manager pertaining to the property’s marketing, advertising and sales activities. You will also provide resident satisfaction throughout the term of the lease and secure resident lease renewals. Responsibilities include, but are not limited to:   - Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in - Conduct property tours to future residents and visitors - Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing - Develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market - Use and create promotional items and technology to communicate with potential prospects and generate revenue - Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy - Assist the Leasing Manager with the lease renewal program and the communication process - Build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew

The Specialty Leasing Manager with Hines, will have the responsibility for the ancillary revenue financial performance and operation at Atlantic Station (Atlanta, GA). The Specialty Leasing Manager role contributes to the financial success of the property through effective ancillary revenue deal making which may include some of the following types of revenue: Temp In-line, Storage, Vending, Filming, Events, Common Area activations, Advertising and Sponsorships. This position requires a strong understanding of sales and retail merchandising in order to negotiate license agreements and market to prospective tenants and partners. Specific responsibilities include canvassing/prospecting the regional market as well as researching potential concepts to generate new leads, documenting and managing the Salesforce CRM database, effectively negotiating terms of tenancy with operators, securing proper approvals and documentation. Responsibilities include, but are not limited to:    - Recommend and implement deals that will contribute to the property’s profitability. - Identify opportunities for income enhancement and expense reduction including lease prospects, optimal mix, and related canvassing, negotiation of new and renewing license agreements and working with the Atlantic Station PM team on approvals.  - Assist with the assigning of locations for the ancillary revenue merchants, considering the product lines of permanent merchants. Coordinate set-up and operation of temporary tenants with operations staff. - Partner with Retail Director to identify potential temporary prospects. Promote the identity of the ancillary revenue program. - Develop, maintain, and strengthen collaborative relationships inside and outside the organization. - Listen actively and express self clearly in conversations and written communication with others. - Adaptable to the changing nature of the business. - Build a business strategy and budget and provide monthly financial and expense reprojections. - Identify property objectives with Property Management team and Retail Director. - Prospect for unique product lines in order to expand the merchandise mix of the center and increase revenue. - Ensure ancillary revenue projections per the monthly budget process are met and reconciled. - Develop long-range plans for the property and meet and or exceed income generating objectives. - Document Specialty Leasing program activities appropriately and include noteworthy information in property staff meetings. - Prioritize projects to meet required deadlines. Carefully manage several projects at once, focusing on the desired end-result of one’s work. - Interact and collaborate as is appropriate with Directors, General Manager, Property Manager, Engineering, Accounting, Marketing, and others to ensure effective outcomes. Function as part of the management team for the property. - Ensure that work is detailed, well organized, professional, complete, and carefully reviews the accuracy of information in work. - Time is of the essence in responding to leads and closing deals.  - Other duties may be assigned.

Role Profile   To support our sales & leasing, provide best in class customer service and administrative support to the aparto team. This role might suit someone who is friendly, reliable and has great attention to detail. This new and exciting opportunity is tailored towards someone who is looking to join an award winning student accommodation platform and work alongside a like-minded team. Responsibilities include, but are not limited to:   - To manage all general student related queries and correspondence - To provide weekly performance updates to the management team. - To ensure that our Marketing Suite is kept up to date and ready for site tours. - To make appointments and assist with viewings of the Marketing Suite - To participate in face to face marketing activities such as student fairs, and experience programme. - To inspect flats, room and kitchens during our turnaround period. - To assist with the summer turnaround period; to include resident check outs and check ins. - To prepare the documentation and welcome packs for all new residents. - To represent as Ambassadors for Front-Of-House - To manage, improve and update the office information systems