Hines

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Concierge

Concierge

Job ID 
2017-5154
Location 
US-GA-Atlanta
Category 
Property Management
Type 
Part-Time

More information about this job

Overview

When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

Responsibilities

As a Concierge with Hines, you will work as part of the asset’s concierge team. Responsibilities include, but are not limited to:

 

  • Provide information and resources by identifying and clarifying guest needs related to the property and city; answer questions, give directions and instructions, develop inventories of services, offer commentary of previous guests, and managing and screening messages.
  • Provide services requested including taxi and travel booking, theater or sports event reservations, party or shopping planning, etc.
  • Maintain guest privacy and property reputation by keeping information confidential.
  • Anticipate services required by ascertaining mood and style of guests, identifying options before being asked and developing itineraries.
  • Continuously develop knowledge of and build relationships with property vendors and retailers as well as in-depth understanding of the Atlanta area.

Qualifications

Minimum Requirements include:

  • High school diploma or equivalent from an accredited institution
  • Two or more years related experience preferred in Hospitality field
  • Resourceful team player whose integrity will build strong and trusting relationships with customers and teammates
  • Adaptable, resilient and open to new ideas
  • Strong customer service orientation and the ability to professionally respond to guests and tenants
  • Possess professional skills including verbal communication, listening, people skills, emotional control, organization and dependability
  • Strong computer skills, including Word and Excel
  • Ability to work evening and weekend shifts

Closing

Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 201 cities in 21 countries. Hines has approximately $100 billion of assets under management, including $54.5 billion for which Hines provides fiduciary investment management services, and $45.5 billion for which Hines provides third-party property-level services. The firm has 113 developments currently underway around the world. Historically, Hines has developed, redeveloped or acquired 1,262 properties, totaling over 414 million square feet. The firm’s current property and asset management portfolio includes 529 properties, representing over 213 million square feet. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to sustainability, Hines is one of the largest and most-respected real estate organizations in the world. Visit www.hines.com for more information.

 

We are an equal opportunity employer and support workforce diversity.

 

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