• Facilities HelpDesk Administrator (Hines@Facebook)

    Location US-CA-Menlo Park
    Job ID
    Facilities Management
  • Overview

    When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.


    As a Facilities Helpdesk Administrator with Hines, you will provide advanced support in triaging tasks, efficiently communicate building issues with Building Engineers, and ensure the smooth process of facilities operations. This position will support multiple individuals. Responsibilities include, but are not limited to: 


    • Assigning incoming facilities requests or issues via ticketing system
    • Basic understanding of building maintenance
    • Ability to keep up to date with continual process changes
    • Capacity to navigate through internal Facebook platform
    • Maintain documentation
    • Auditing and follow up with XFN teams


    Minimum Requirements include:


    • Bachelor's degree from an accredited institution
    • Two or more years of helpdesk/customer service software experience
    • Experience using Microsoft Word and Excel
    • Excellent written and verbal communications skills
    • Strong sense of urgency and initiative
    • Motivated, quick learner who can hit the ground running
    • Facilities and Property Management knowledge a plus


    Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 201 cities in 24 countries. Hines has approximately $111 billion of assets under management, including $60 billion for which Hines provides fiduciary investment management services, and $51 billion for which Hines provides third-party property-level services. The firm has 108 developments currently underway around the world. Historically, Hines has developed, redeveloped or acquired 1,295 properties, totaling over 422 million square feet. The firm’s current property and asset management portfolio includes 506 properties, representing over 210 million square feet. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to sustainability, Hines is one of the largest and most-respected real estate organizations in the world. Visit www.hines.com for more information.


    We are an equal opportunity employer and support workforce diversity.


    No calls or emails from third parties at this time please.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed