• Amenities Triage Technician (Hines@Facebook)

    Location US-CA-Menlo Park
    Job ID
  • Overview

    When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.


    As an Amenities Triage Technician with Hines, you will assist the Amenities Team with creating and maintaining employee services and conveniences across the Facebook Campus. In collaboration with cross-functional teams, you will facilitate daily operations to ensure an optimal on-campus employee and vendor experience. Responsibilities include, but are not limited to:


    • Assist with the load-in, set-up, and strike of 300+ Pop-Up Shop vendors, annually; provide on-the-ground operational support throughout duration of pop-up installations.
    • Provide quality control and monitor utilization levels for all onsite amenities; oversee and manage upkeep of employee-backed offerings (i.e., arcade and music room).
    • Triage all amenities-related employee questions and feedback across various internal Facebook Groups.
    • Identify facilities-related upkeep initiatives and resolve operational issues via the internal task system to ensure optimal functionality of all available amenities.
    • Communicate effectively with the Amenities Team, vendors, and employees in a deadline-driven environment.
    • Update internal team documents and tools as required.
    • Ad hoc and/or tactical work on behalf of the Amenities Team as needed.
    • Assist other Facilities departments as necessary.


    Minimum Requirements include:


    • High school diploma or equivalent from an accredited institution; Bachelor’s degree preferred
    • Two or more years’ events experience, preferred in amenities/general management
    • Excellent organizational skills
    • Ability to work in a fast-paced, high-growth environment
    • Ability to proactively think, plan and execute resourcefully
    • Strong customer satisfaction focus, interpersonal skills and ability to engage with interdepartmental teams
    • Intermediate knowledge of Microsoft Office
    • Excellent written and verbal communication skills
    • Must be able to lift at least 50 pounds


    Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 201 cities in 24 countries. Hines has approximately $111 billion of assets under management, including $60 billion for which Hines provides fiduciary investment management services, and $51 billion for which Hines provides third-party property-level services. The firm has 108 developments currently underway around the world. Historically, Hines has developed, redeveloped or acquired 1,295 properties, totaling over 422 million square feet. The firm’s current property and asset management portfolio includes 506 properties, representing over 210 million square feet. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to sustainability, Hines is one of the largest and most-respected real estate organizations in the world. Visit www.hines.com for more information.


    We are an equal opportunity employer and support workforce diversity.


    No calls or emails from third parties at this time please.


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