• Director of Program Management (Hines@Amazon)

    Location US-WA-Seattle
    Job ID
  • Overview

    When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.


    As a Director of Programs with Hines, you will be a member of our executive leadership of the team that is responsible for the delivery, enhancement and execution of the client’s employee amenities and facilities operations programs across the US portfolio. These integrated programs include hospitality functions such as food & beverage, business services, employee commute (transportation) and amenities (dogs @ work, expressions, events, etc.) This position will play a pivotal role in scaling and optimizing the organization and setting a multi-year strategy and roadmap to support the vision of a cohesive, connected portfolio. Responsibilities include but are not limited to:


    • Instill a spirit of service, gratitude and community by modeling, defining how all Programs achieve service culture excellence, act as the highest level of accountability for Programs actual daily delivery of Service culture excellence
    • Assess current programs to report on the state compared to and best practices and benchmarks from leading companies
    • Bring deep experienced insights into workplace services on behalf of Hines at Amazon with consideration of how to simplify the Amazon workforce experiences
    • Lead the strategy, planning, prioritization and implementation of programs and projects / initiatives within programs including direct responsibility for writing narrative white papers with recommendations
    • Ensure program deliveries meet or exceed Client’s expectations and enhance the Amazon employee experience, in alignment with the Client’s business goals, objectives and current priorities
    • Drive Key Performance Indicator improvements through gap analysis by way of service benchmarking and portfolio standardizations wherever possible
    • Directly responsible for ROI/business cases, business plans, and dashboards with operational and financial metrics
    • Partner closely with Client’s internal business partners in Procurement, PR, HR, Corporate Communications, Finance, Design & Construction, Site Operations, Security, and other functions within Global Real Estate & Facilities. 
    • Develop and manage a diverse and high functioning team that demonstrates key qualities of adaptability, creativity, customer obsession, professionalism, accountability, deep listening, good judgement, and use of discretion to make good decisions on behalf of the Client


    Minimum Requirements include:


    • Bachelor’s Degree from an accredited institution required, MBA preferred
    • Industry Designations preferred
    • Fifteen or more years  experience in integrated facilities management, workplace services management and/or hospitality/food service management
    • Experience developing reporting, presentation models and correspondence for client communication required
    • Experience analyzing and interpreting of data, recognizing trends and formulating recommendations
    • Strong leadership presence with proven track record of delivering results


    Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 207 cities in 24 countries. Hines has approximately $116.4 billion of assets under management, including $64 billion for which Hines provides fiduciary investment management services, and $52.4 billion for which Hines provides third-party property-level services. The firm has 109 developments currently underway around the world. Historically, Hines has developed, redeveloped or acquired 1,319 properties, totaling over 431 million square feet. The firm’s current property and asset management portfolio includes 527 properties, representing over 224 million square feet. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to sustainability, Hines is one of the largest and most-respected real estate organizations in the world. Visit www.hines.com for more information.


    We are an equal opportunity employer and support workforce diversity.


    No calls or emails from third parties at this time please.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed