• Lead Facilities Business Process Analyst (Hines@Facebook)

    Location US-CA-Menlo Park
    Job ID
    Facilities Management
  • Overview

    When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.


    As a Lead Facilities Business Process Analyst with Hines, you will collect and analyze data to measure adherence to service level agreements and key performance indicators, with the goal of assessing operational efficiency and identifying opportunities for process improvement. Responsibilities include, but are not limited to:


    • Gather data and perform analysis to make predictions, assess trends, and map out future processes
    • Develop and maintain dashboards for reporting  
    • Develop, document, prioritize, and execute facility requirements to meet customer established timelines
    • Perform gap analysis and partner with onsite staff to ensure compliance with policies and procedures  
    • Develop and present executive level summaries, program overviews, and the results of analysis to internal & cross functional teams  
    • Generate meeting minutes and action items for all attended meetings; track all front office actions to close 
    • Provide weekly, monthly, quarterly and/or as needed business reviews and status reports on tasks and accomplishments
    • Ensure cross functional coordination of process improvement projects, by partnering with internal, external & client stakeholders to identify and implement future state processes



    Minimum Requirements include:


    • Bachelor’s Degree from an accredited institution or equivalent work experience combined with professional training
    • Five or more years of related experience
    • Advanced Microsoft Excel and reporting skills   
    • Advanced Tableau skills  
    • Basic SQL programming knowledge preferred 
    • Facilities/Property management experience preferred  
    • Project Management Professional experience preferred  
    • Ability to resolve issues and make sound decisions which are in the best interest of the internal customers
    • Ability to work independently, organize and prioritize work
    • Ability to learn and support multiple projects in a fast-paced work environment


    Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 201 cities in 21 countries. Hines has approximately $100 billion of assets under management, including $54.5 billion for which Hines provides fiduciary investment management services, and $45.5 billion for which Hines provides third-party property-level services. The firm has 113 developments currently underway around the world. Historically, Hines has developed, redeveloped or acquired 1,262 properties, totaling over 414 million square feet. The firm’s current property and asset management portfolio includes 529 properties, representing over 213 million square feet. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to sustainability, Hines is one of the largest and most-respected real estate organizations in the world. Visit www.hines.com for more information.


    We are an equal opportunity employer and support workforce diversity.


    No calls or emails from third parties at this time please.


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