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As an Intern Analyst within the Capital Transactions team at Hines Hong Kong, you will be a critical part in supporting new acquisitions and existing asset requirements. Responsibilities include, but are not limited to:
- Provide new business analysis, including market study, project concept and programming analysis, cost estimation and budgeting, deal structure analysis, and cash flow modelling;
- Assist to prepare Investment Proposal and analyse various proposals;
- Document control related to due diligence processes;
- Prepare project updates and reporting to shareholders/investors, and
- Participate in execution of existing projects such as various contract management, development budget update, sales and marketing activities, approvals, any other project administration and coordination works.
You will be responsible for the administration and control of the service charges arising on our property portfolios. You will be required to work closely with the respective Property Managers to provide an efficient and timely reconciliation of the service charges applicable to the various properties owned or managed by us. You will also be required to assist the property client accountants in their day-to-day work.
- Prepare annual reconciliation and accounts in compliance with RICS guidelines
- Liaise with property managers and clients in order to gain approval of accounts
- Assist property managers in preparation and management of service charge budgets
- Implementation of reconciliations and budgets onto the accounting system
- Deal with queries raised by colleagues, clients and tenants
- Implementation of new clients onto our accounting system, ensuring a smooth and correct handover takes place
- Complete cash reconciliations on a timely basis
- Manage a portfolio of client properties
- Assist in all other duties, where deemed necessary to help the team
You will be fully responsible for overseeing and managing the service charge team, in addition to managing your own portfolio of properties.
- Provide leadership, guidance, and coaching to the service charge team
- Line management responsibility
- Identify and provide ongoing training to ensure the team has necessary skills and knowledge
- Set clear goals, monitor performance against KPIs, and conduct regular reviews
- Prepare annual reconciliation and accounts in compliance with RICS guidelines
- Liaise with property managers and clients in order to gain approval of accounts
- Assist property managers in preparation and management of service charge budgets
- Implementation of reconciliations and budgets onto the accounting system
- Deal with queries raised by colleagues, clients and tenants
- Implementation of new clients onto our accounting system, ensuring a smooth and correct handover takes place
- Complete cash reconciliations on a timely basis
- Manage a portfolio of client properties
- Assist in all other duties, where deemed necessary to help the team
- Previous experience in accounting with service charge experience
- Previous experience with TRAMPS/Yardi
- Previous experience with Excel to a high level
- Proactive with excellent problem solving skills
As a Skyline Scholar with Hines, you will:
- Gain an educational experience through interactions with professionals who specialize with all facets of real estate development and investment.
- Participate in virtual and in person completion of modules for the duration of 6 weeks from June 17th - August 9th.
- Be a part of networking opportunities with industry leaders.
- Receive a first round interview for the Hines REDI program summer internship for the following summer.
- Commitment is approximately 3-5 hours a week; can be completed in conjunction with internships or other activities.
As the Director of Client Relationship Management Strategies with Hines, you will perform an important leadership role in supporting the development of innovative, data-driven, multi-dimensional strategies and tactics to improve client and business outcomes for strategic CRM client engagements and play an implementation role in helping bring those strategies to life. This individual will be responsible for coordinating and maintaining multiple, simultaneous projects with a variety of internal teams. Responsibilities include, but are not limited to:
- Support the creation, delivery, and execution of strategy client relationship management initiatives to help build and foster relationships and achieve target business outcomes.
- Develop a deep understanding of our clients’ business dynamics and recommend solutions to our leaders that address their clients’ unique market and organizational needs.
- Build relationships and communicate effectively with leaders across the firm.
- Leverage CRM technology to synthesize data, report on key insights and help our leaders create stories and connection points for our clients.
- Utilize key insights and analysis to identify actionable solutions that elevate client experience and identify areas for growth.
- Stay abreast of industry trends, identify strategic sponsorship opportunities, and leverages external conferences/opportunities to boost partnerships and drive new business.
- Provide actionable data-driven customer and market insights to design, develop, and deploy relevant end-to-end omni-channel communication strategies.
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Work with regional teams to create target account list and or help create and map key decision makers, create account plans, support strategic accounts / sponsor program; help formalize QBRs.
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Attend industry events on behalf of Hines and worth with internal teams to develop / execute pre/post event strategy.
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Leverage existing network / perform outbound to identify and increase Hines "round table" program with key decision makers (add 10-15 people)
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Attend round table events and create / manage follow up strategy and metrics for success.
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Support both execution strategy for strategic client events.
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Define performance metrics, marketing reports, executive dashboards, and measurement schemes and make recommendations to continuously measure, track, report, learn, and optimize program strategies and tactics.
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Facilitate a variety of internal workshops to support strategic client relationship growth.
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Serve as a thought leader in CRE strategy, staying apprised of the latest technology and business trends impacting the vertical and presenting the applicability of these trends to the firm.
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Unwavering commitment to integrity, the firm’s guiding principles and our leadership principles.
As the Facilities Coordinator with Hines, you will drive the flow of facilities related service requests, ensuring good communication with customers and maximizing the productivity of the entire facilities team. Responsibilities include, but are not limited to:
Work reception and triage
- Receive service requests, ensuring all data is properly captured and logged in the system of record.
- Triage requests to identify needs, impact, and urgency and solicit additional required information.
- Obtain any necessary approvals for work prior to issuing work orders.
- Ensure accuracy and detail of service requests.
- Update service requests when status updates and/or information from peers, landlords, and other vendor partners is received.
- Communicate regularly with customers regarding status updates and service requests ensuring that all requests are handled promptly and services are tailored to the individual.
- Develop and maintain ethical and courteous relations with clients, occupants, landlords, and service partners.
- Serve as an ambassador for the client brand and promote a positive brand image.
Work scheduling and dispatch
- Prioritize and assign service requests to the appropriate service provider.
- Ensure that work orders are properly generated, planned, and closed in relation to preventive maintenance and inspection service level agreements.
- Prepare maintenance schedules for all major equipment and serviced areas according to mid/long-term plans.
- Monitor adherence to agreed schedule and collect execution feedback; Make schedule adjustments as necessary.
Knowledge management
- Properly record all work in the system of record.
- Maintain updated content in the account knowledge base.
- Assist with data extraction, interpretation, and reporting for service requests and work orders.
- Serve as the administrator for the computerized maintenance management system.
- Assist with communications and coordination of response activity during emergencies.
As an Assistant Facilities Manager with Hines, you will act in a supporting role for a client's operations, take ownership of certain elements of the facilities operations scope of work, run projects, and provide response and coordination of resolution for specific requests. Responsibilities include, but are not limited to:
- Client relations
- Facility operations
- Contract administration
- Budget management
As a Building Engineer with Hines, you will maintain basic operation and maintenance of all building equipment and systems by routinely reviewing operating conditions and established programs with Supervisor to understand and resolve any abnormal operating issues. Responsibilities include, but are not limited to:
- Perform preventive maintenance and repairs on all mechanical, electrical, plumbing and HVAC systems including, but not limited to pumps, chillers, boilers, air compressors and air handling units
- Make adjustments and changes to HVAC and related equipment in order to maintain established operating criteria within the guidelines set forth by the Supervisor
- Perform general repairs, maintenance and replacement of building components including, but not limited to: building fixtures and appliances, plumbing and electrical
- Participate in the water treatment chemical programs established in the property
- Maintain operation logs and files, where appropriate, to include, but not limited to: central plant operations, chemical consumption logs and other equipment or operation inspection logs specific to the property
- Apply working knowledge and skills in HVAC distribution and controls in order to make adjustments and/or corrective actions to resolve work orders
- Provide prompt and courteous response to tenant requests within the guidelines set forth by Hines
- Maintain ethical, professional, and courteous relations with contractors and tenants
- Establish and maintain a cooperative working relationship with the entire operation staff and perform as a team member
- Demonstrate full competency in all current Hines and property emergency procedures including but not limited to:
- Assist with directing building occupants with evacuations
- Assist with bomb searches
- Assist with life safety system alarms
- Assist emergency authorities and response teams
- Utilize fire alarm and life safety systems at assigned property and make adjustments as needed
- Adhere to all Hines and property policies and procedures and perform all duties in a safe manner and help ensure compliance with city, state and federal safety and environmental laws, codes, standards, and regulations
- Actively participate in required training activities and seminars
- When applicable*, obtain city and/or government licenses or permits, i.e.:
- The EPA CFC Universal Certification Technician certificate
- If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit.
As an Operations Engineer with Hines, you will operate and maintain all building equipment and systems by routinely reviewing operating conditions and established programs with supervisor to understand and resolve any abnormal operating issues. Responsibilities include, but are not limited to:
- Provide prompt and courteous response to tenant requests within the guidelines set forth by Hines.
- Maintain ethical, professional and courteous relations with contractors and tenants.
- Establish and maintain a cooperative working relationship with the entire operation staff and perform as a team member.
- Perform preventive maintenance and repairs on all mechanical, electrical, plumbing and HVAC systems including, but not limited to pumps, chillers, boilers, air compressors and air handling units.
- Make adjustments and changes to HVAC and related equipment in order to maintain established operating criteria within the guidelines set forth by the Engineering Manager.
- Perform troubleshooting and general repairs, maintenance and replacement of building components including, but not limited to building fixtures and appliances, plumbing and electrical systems, lighting and lighting control systems and building control systems
- Be familiar with the Hines Engineering Standards and assist with managing property-specific engineering programs
- Maintain operation logs and files, where appropriate, to include, but not limited to central plant operations, chemical consumption logs and other equipment or operation inspection logs specific to the property.
- Apply working knowledge and skills in HVAC distribution and controls in order to make adjustments and/or corrective actions to resolve work orders.
- Demonstrate full competency in all current Hines and property emergency procedures including but not limited to:
- Assist with directing building occupants with evacuations
- Assist with bomb searches
- Assist with life safety system alarms
- Assist emergency authorities and response teams
- Be knowledgeable with the operation and usage of the fire alarm and life safety systems at the property
- Adhere to all Hines and property policies and procedures and perform all duties in a safe manner to help ensure compliance with city, state and federal safety and environmental laws, codes, standards and regulations.
- Actively participate in required training activities and seminars
As an Operations Engineer with Hines, you will operate and maintain all building equipment and systems. Responsibilities include, but are not limited to:
- Perform preventative maintenance work on mechanical, electrical, plumbing and HVAC related equipment
- Troubleshoot operations failures and re-establish building services under minimal supervision
- Supervise maintenance work as needed
As an Assistant Controller with Hines, you will be responsible for the financial & administrative matters, accounting records and risk mitigation for assigned projects and entities as well as the supervision and development of respective accounting staff. Responsibilities include, but are not limited to:
- Supervise and oversee the training and development of accounting personnel and assigned subordinate staff.
- Maintain relationships and communicate effectively with Hines senior and middle management.
- Assist with the communication and coordination with external investors and lenders and ensure compliance with all legal agreements: development management, property management, partnership, leasing and/or financing.
- Review and/or prepare reports generated for upper management and external users as well as other significant internal reports and the basic underlying financial accounting records from which they were prepared.
- Ensure all accounting records and reports are being maintained timely, accurately and in accordance with applicable policies and procedures.
- Review and confirm integrity of monthly and quarterly reporting for property(s) or project(s).
- Administer financial, internal, and tenant audits.
- Identify risks; propose and implement risk mitigation strategies.
- Maintain adequate internal controls through documented policies and procedures to ensure accounting record integrity and reliability and asset preservation.
- Review and assist with the preparation of operational and property budgets, as well as the Hines Annual Plan.
- Manage and/or participate in the monthly close process which may include (but not limited to) posting JEs, balance sheet recs and general report preparation and review.
- Prepare and review tax projections and tax preparation workpapers.
- Prepare and/or review cash flow and valuation models for operating and development projects.
- Participate in due diligence for asset acquisitions and dispositions or other special projects as assigned.
As the Controller with Hines, you will be responsible for the accounting records and administrative matters for assigned projects and entities as well as the supervision and development of respective accounting staff. Responsibilities include, but are not limited to:
- Communicate and coordinate effectively with Hines management and appropriate representatives of external parties
- Treasury functions including review of bank reconciliations and cash flow projections
- Review and approve funding request to investors
- Review and approve standard reference requests for new ACH/wire relationships
- Review and approve reserves and write offs in accordance with governing agreements
- Review and approve wire/ACH payments; sign checks
- Review lease abstracts and other related lease administration documentation ensuring proper lease accounting treatment per GAAP or other basis of accounting
- Review and provide oversight of accounting team for calculations of estimated operating and tax expense billings and subsequent reconciliations
- Ensure all accounting records and reports are being maintained timely, accurately and in accordance with GAAP or other basis of accounting. Special consideration to areas such as debt modifications, acquisitions/dispositions, interest capitalization, etc.
- General ledger review and analysis
- Review Property Budgets/Projections, as well as the Hines Annual Plan
- Provide guidance and oversight to Accounting and Operations team on complex matters
- Administer financial, internal and tenant audits
- Assist with the communication and coordination with external investors and lenders and ensure compliance with all legal agreements (e.g. development management, property management, partnership, leasing and/or financing)
- Review and confirm integrity of monthly and quarterly reporting for property(s) or project(s)
- Review quarterly debt compliance, if applicable, including compliance certificates and DSCR/Debt Yield calculations in accordance with loan documents
- Review reports generated for upper management and external users as well as other significant internal reports (e.g. investment performance templates)
- Identify risks; propose and implement risk mitigation strategies
- Review accounting position memos documenting accounting treatment of new/unusual items
- Review cash flow and valuation models for operating and development projects
- Supervise and oversee the training and development of accounting personnel and assigned subordinate staff
- Direct and monitor the working relationships subordinates have with their counterparts internally and externally
- Participate in due diligence for asset acquisitions and dispositions or other special projects as assigned
Review and opine on various legal documents, including but not limited to: PSAs, loan/guaranties, leases
As a Staff Accountant with Hines, you will execute financial transactions and ensure quality, accuracy, and timeliness of accounting information for a specific project and/or business entity. Responsibilities include, but are not limited to:
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Partner with the Property Manager to ensure accuracy of journal entries and general ledger.
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Perform cash management functions including but not limited to: monitor and record cash transactions and investment of excess cash balances as well as reconcile bank accounts.
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Manage accounts receivable process including but not limited to: A/R analysis and collection, A/R aging review, tenant correspondence regarding balances, and preparation of monthly A/R reports for Property Manager.
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Manage accounts payable functions including but not limited to: review invoices and ensure they are entered correctly, issue checks and maintain vendor files, and assist with any vendor inquiries.
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Assist with lease administration as follows: interpret lease agreements and accounts for impacts of lease provisions and clauses, set up new leases in accounting system, record rental revenue, prepare tenant billings, communicate with tenants regarding rental payments and other billings, reconcile tenant billings accounts.
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Post journal entries to the general ledger and ensure records are kept in compliance with GAAP or other basis of accounting.
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Assist with month-end close procedures including preparation of account reconciliations and preparation and posting of monthly general journal entries.
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Enter original and projected budgets into accounting system and assist Property Management team with variance analysis.
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Maintain reporting and budgeting calendars for Property Management team.
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Support Senior Accountants in preparation of audit schedules.
Hines, the global real estate investment manager, is seeking an individual to support the day-to-day operations for its investor events, which support the strategic goals of the firm. This person will be involved with the development, planning, and execution of all Hines-hosted investor events, both in person and virtual, as well as involvement in the research and management of third-party conferences in which Hines participates in.
This person should have a strong interest in event planning and project management. The ideal candidate understands financial services and is highly organized, detail oriented and proactive, with strong time management, leadership and collaboration skills.
Hines-Hosted Events
- Keep our Global Events Tracker up to date with upcoming events.
- Develop and oversee comprehensive project plans for events.
- Manage the build of event websites and invitations on our event platform (Cvent) and assist with list management and attendance tracking.
- Coordinate all event logistics including venue and vendor selection, scenic, catering, AV, transportation, ordering of materials, seating arrangements, etc.
- Work with the related teams requesting and compiling content and other event deliverables.
- Assist with onsite set up and logistics.
- Coordinate logistics for virtual events including build out of virtual platform and filming needs.
- Maintain budgets for investor events, ensuring cost-effectiveness while maintaining high-quality standards.
- Track expenses and provide regular updates to the finance team.
- Conduct post-event evaluations to assess the success of each event, gathering feedback from participants and stakeholders.
- Use feedback to identify areas for improvement and implement changes for future events.
Third-Party Industry Conferences
- Keep our Global Events Tracker up to date with upcoming events.
- Track attendance, cost and feedback for each conference we attend.
- Research and stay abreast of other conferences in which we can further our brand.
- Assist with the information gathering for conferences including requesting costs, attendee lists, agendas, and sponsorship/speaking opportunities.
- Monitor conference deadlines and execute registrations.
- Coordinate logistics required for sponsorships or speaking roles including submitting sponsor required materials, coordinating marketing materials and tracking speaker prep calls.
- Create pre-event briefing information documents for major conferences.
- Assist with the planning of any ancillary events taking place at a conference.
The Building Manager will be responsible for all aspects of the day-to-day management and of first class service delivery of cleaning, security, reception, postal services, service desk, IT services, telephone and administration. This individual will also support the Facilities/Regional Facilities Manager and Surveyors whenever necessary.
- Maintain and manage the client’s property in a cost-efficient manner.
- Protect the interests of the client / Helix as their representative, and conduct any facilities/building related business in a professional and business-like manner at all times.
- Total familiarisation with all layouts and systems for the building.
- Liaise with the Facilities/Regional Facilities Manager to ensure compliance with all H&S regulations and legal requirements at the building.
- Ensure that staffing levels are adequate and provision is made for emergency and out of hours cover.
- Maintain the highest standards of professionalism and Facilities and Property Management at all times.
- Assist the Facilities Manager where required to set, assess and monitor the service budget.
- Seek greater efficiencies and better work practices in order to improve the quality of service delivery to occupiers. For the avoidance of doubt, no contract documentation is to be signed by the Facilities or Building Manager.
- Maintain good relations with all occupiers, and manage the building with regard to occupiers’ needs and the philosophy of comprehensive occupier care encouraged by Helix Property.
- Ensure all duties and responsibilities are executed to the industry’s ‘Best Practice Standards’ and best practice at all times.
- To be available out of ‘normal’ working hours and at short notice if the needs of the building so require.
The Assistant Facilities Manager will support the Senior Facilities Management team. Daily responsibilities will include liaison with service partners making sure that all risk assessments and method statements are completed and filed before works are carried out, dealing with any service partner invoicing, keeping the H&S platform updated, obtaining quotations, instructing and chasing up work. Extensive software skills are required, as well as Internet research abilities and strong communication skills.
- Supports the Senior Facilities Management team in various administrative duties, including facility and general maintenance services
- Protect the interests of the client / Helix Property Advisors as their representative, and conduct any facilities/building related business in a professional and business-like manner at all times.
- Updating and management of the RiskWise system
- Auditing of site logbooks and management
- Answer and direct phone calls assisting with helpdesk jobs
- Organise and schedule meetings and appointments
- Produce and distribute correspondence
- ESG initiatives across portfolio
- WELL ratings
- Monthly meter readings
- Assisting the Senior Facilities Managers where required with service charge budgets
- With approval of the FM/Property & Asset Manager, instruct contractors responsible for Planned Preventative Maintenance work, ensuring work is within budget and completed on time
- To assist with running reports as required
As an Administrative Assistant with Hines at Fourth & Madison, you will communicate and coordinate with tenants, vendors and building staff to provide day-to-day property services to tenants. You will provide advanced administrative support to ensure the smooth operation of the property management office. Responsibilities include, but are not limited to:
- Welcomes and provides at least initial support to tenants, vendors, guests, and visitors who contact the property management office in person, by phone, or e-mail.
- Communicates and coordinates with tenant contacts and building staff regarding tenant requests, service calls, events, use of tenant amenities, building services, documentation requirements, etc.
- Assists in developing, producing, and distributing communications to tenants.
- Coordinates and implements tenant events, in support of the property management team.
- Manages tenant amenities, including the use of such amenities (e.g., Fitness Center, Conference Rooms, and 7th Floor Patio) by tenants as well as the maintenance and support of them by vendors.
- Provides positive customer service experience to tenants, their guests and visitors, as well as building staff.
- Conducts and documents property inspections on a regular basis.
- Requests and maintains required documentation for tenants and vendors, including certificates of insurance, workers' compensation, OFAC, etc.
- Purchases, manages, and maintains office supplies to support property management and engineering offices.
- Ensures property management office, including the Breakroom, as well as amenity areas are kept in clean and professional order.
- Manages and maintains relationships with office supplies and equipment vendors, including the handling of associated invoices.
- Provides administrative services to the property management office, including such services as paper and electronic filing, mail processing, tracking of costs, waste diversion, etc.
- Develops, plans, and coordinates team events for the building staff, within budgetary guidelines.
- Coordinates with property management teams at other local Hines-managed properties to share resources and leverage opportunities.
- Complies with all written Hines company policies.
- Carries out other duties as assigned by the Property Manager.
As an Apprentice Engineer with Hines, you will assist in the operation and maintenance of various building systems and equipment of each property and become knowledgeable about engineering field responsibilities. Responsibilities include, but are not limited to:
- Assist with performing preventive maintenance and repairs on all mechanical, electrical, plumbing and HVAC systems including, but not limited to pumps, chillers, boilers, air compressors and air handling units.
- Make adjustments and changes to HVAC and related equipment in order to maintain established operating criteria within the guidelines set forth by the Supervisor.
- Perform general repairs, maintenance and replacement of building components including, but not limited to: building fixtures and appliances, plumbing and electrical.
- Participate in the water treatment chemical programs established in the property.
- Maintain operation logs and files, where appropriate, to include, but not limited to: central plant operations, chemical consumption logs and other equipment or operation inspection logs specific to the property.
- Apply basic knowledge and skills in HVAC distribution and controls in order to make adjustments and/or corrective actions to resolve work orders.
- Provide prompt and courteous response to tenant requests within the guidelines set forth by Hines.
- Maintain ethical, professional, and courteous relations with contractors and tenants.
- Establish and maintain a cooperative working relationship with the entire operation staff and perform as a team member.
- Participate and learn all current Hines and property emergency procedures.
- Develop understanding and usage of fire alarm and life safety systems at assigned property.
- Adhere to all Hines and property policies and procedures and perform all duties in a safe manner.
- Actively participate in required training activities and seminars.
As an Assistant Manager – Marketing Compliance with Hines, you will performs a key risk management role to help ensure that all advertising and marketing across Hines globally complies with applicable laws and regulations. This role will review marketing material for consistency with U.S. and International regulatory standards as they apply to private real estate funds and U.S. publicly registered non-traded REITs and approve materials. Responsibilities include, but are not limited to:
- Reviews and approves marketing materials used by members of Hines capital raising teams in the U.S., U.K., Europe, Middle East/North Africa and Asia.
- Acts as a subject matter expert for the capital raising teams in helping to ensure marketing materials comply with U.S., U.K., E.U. (primarily) legal and regulatory requirements related to securities and investment-related advertising.
- Provide guidance on business policies, standards, and procedures.
- Identify trends in monitoring and supervision of data, advise on emerging risks and provide guidance to business regarding marketing regulatory requirements.
- Work with outside counsel for Hines’ U.S. public non-traded REIT to implement changes to marketing material and disclosures required by the Securities and Exchange Commission, states regulators and/or the Financial Industry Regulatory Authority (FINRA).
- Administer AdMaster, the third-party cloud-based advertising review system used by Hines and use the software to assist the firm in achieving an efficient marketing material review process.
- Create summary reports to Compliance and Business Management that detail compliance metrics, findings and corrective actions.
- Participates in other projects as delegated by the Product Compliance Manager.
As a Management Assistant with Hines, you will be responsible for providing advanced administrative support to senior leadership to ensure the smooth operation of the area, under limited supervision. Responsibilities include, but are not limited to:
- Provides administrative support by coordinating, facilitating, and communicating regional information.
- Answers phones, forwards accurate and detailed messages, facilitates conference calls and, as appropriate, disseminates general information to callers.
- Composes various documents such as agreements, contracts, correspondence, interoffice memos, presentations, and reports.
- Coordinates special activities and functions such as Hines conferences, client conferences and special events, travel appearances, guest travel arrangements, meetings, interviews, and conference calls.
- Makes arrangements for special and routine meetings and lunches, including coordinating conference space and schedules with other departments.
- Makes comparisons between sets of data by identifying trends in data, drawing conclusions, and suggesting solutions.
- Assists with presentations and special projects.
- Establishes and maintains appropriate filing systems, both electronic and manual.
- Creates, updates, and maintains departmental databases when appropriate.