• Tenant Services Coordinator

    Location CA-AB-Calgary
    Job ID
    Property Management
  • Overview

    When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.


    As a Tenant Services Coordinator with Hines, you will provide day-to-day operations management of the property and maintain professional and courteous relationships with tenants and contractors. Responsibilities include but are not limited to:


    • Manages assigned service contracts and projects under Assistant Property Manager supervision

    • Assist Property Manager and Project Accountant on lease administration, billings and collection efforts for tenant receivables

    • Coordinates lobby exhibits, special events, special programs, holiday events, tenant breakfasts, gifts, and promotions

    • Organizes tenant focus groups and presentations

    • Coordinates Tenant move-in/outs, facilitates completion of any punch list items and distributes checklist to management team

    • Updates emergency management systems (fire warden training, Send Word Now, disaster recovery)

    • Assists in developing, producing and distributing building communications

    • Follows-up on daily tenant service requests (e.g. service calls and special service requests)

    • Assists in preparation of Quarterly Ownership Reports and Annual Plans

    • Manages and updates all processes and forms for the conference center

    • Responsible for all typing related to Tenant Services Coordinator’s job, including:  Key transmittal letters; tenant mailing and notifications (e.g. common area building projects)

    • Provides administrative support to property management, operations and security

    • Maintains and updates all file management systems

    • Responsible for storage room management and inventory control

    • Complies with all written Hines GS and regional company policies

    • Carries out other duties as assigned by Property Manager




    Minimum Requirements include:


    • Bachelor's degree in business administration or related field from an accredited institution
    • Two or more years professional work experience, with supervisory experience strongly preferred
    • P&L responsibility and budgetary experience
    • Strong initiative and customer service orientation


    Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 219 cities in 23 countries. Hines has approximately $124.3 billion of assets under management, including $63.8 billion for which Hines provides fiduciary investment management services, and $60.5 billion for which Hines provides third-party property-level services. The firm has 148 developments currently underway around the world. Historically, Hines has developed, redeveloped or acquired 1,362 properties, totaling over 449 million square feet. The firm’s current property and asset management portfolio includes 514 properties, representing over 222 million square feet. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to sustainability, Hines is one of the largest and most-respected real estate organizations in the world. Visit www.hines.com for more information.


    We are an equal opportunity employer and support workforce diversity.


    No calls or emails from third parties at this time please.


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