• Tenant Service Coordinator

    Location US-TX-Houston
    Job ID
    Property Management
  • Overview

    When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.


    As a Tenant Services Coordinator with Hines, you will coordinate the day-to-day delivery of property services to the tenants while emphasizing a positive response to tenant concerns. Responsibilities include but are not limited to:


    • Manages assigned service contracts and projects under Assistant Property Manager supervision

    • Assists Security Staff when needed

    • Monitors Dock log regarding deliveries and coordinates information flow between security, engineering, construction manager, and tenant

    • Assist Property Manager and Project Accountant on collection efforts for tenant receivables

    • Coordinates lobby exhibits, special events, special programs, holiday events, tenant breakfasts, gifts, and promotions

    • Conducts tenant focus groups

    • Coordinates Tenant move-in/outs, facilitates completion of any punch list items and distributes checklist to management team

    • Updates tenant warden lists

    • Assists in developing, producing and distributing building communications

    • Follows-up on daily tenant service requests (e.g. service calls and special service requests)

    • Assists in preparation of Quarterly Ownership Reports and Annual Plan

    • Manages and promotes conference center, when applicable

    • Supervises shoe shine/shoe repair activities

    • Complies with all written Hines GS and regional company policies

    • Responsible for all typing related to Tenant Services Coordinator’s job, including: Key transmittal letters; tenant mailing and notifications (e.g. common area building projects)

    • Acts as a team member with all employees of the management staff

    • Maintains and updates vendor and other files

    • Carries out other duties as assigned by Property Manager


    Minimum Requirements include:


    • Bachelor's degree from an accredited institution or currently enrolled with two years completed
    • Two or more years of management experience in customer service or relations
    • P&L responsibility and budgetary experience
    • Strong initiative and customer service orientation


    Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 219 cities in 23 countries. Hines has approximately $124.3 billion of assets under management, including $63.8 billion for which Hines provides fiduciary investment management services, and $60.5 billion for which Hines provides third-party property-level services. The firm has 148 developments currently underway around the world. Historically, Hines has developed, redeveloped or acquired 1,362 properties, totaling over 449 million square feet. The firm’s current property and asset management portfolio includes 514 properties, representing over 222 million square feet. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to sustainability, Hines is one of the largest and most-respected real estate organizations in the world. Visit www.hines.com for more information.


    We are an equal opportunity employer and support workforce diversity.


    No calls or emails from third parties at this time please.


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