General Manager - Account Services (Hines@Facebook)

Location US-CA-Menlo Park
Job ID
Facilities Management


When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.


As the General Manager - Account Services at Hines, you will have lead Hines Managers and employees and ensure consistency and compliance with Hines best practices and policies, while also ensuring that they are able to contribute to the work-delivery goals of each Facebook Workplace client group. Responsibilities include but are not limited to:



  • Provide management support, motivation, employee engagement, and personal development opportunities to team reports
  • Ensure consistency in Performance Management across Workplace teams by creating a systematic feedback collection loop from FBAM’s, ensuring regular proactive communication and escalated concerns are addressed as necessary
  • Act as immediate escalation layer for FBAMs should any questions arise
  • Train Hines Managers to execute the process in accordance with best practices and agreed-upon client standards
  • Ensure consistency in Recruiting and Compensation on behalf of Workplace teams
  • Manage outside and Hines internal recruiting resourcing, and ensure Hines Managers are providing FBAMs with routine reporting
  • Develop and maintain standardized internal processes for interviewing and hiring, ensuring Hines Managers are appropriately trained and executing accordingly
  • Act as the senior Hines representative to all Hines employees and FBAMs, encouraging a strong connection to local, regional or national Hines teams/departments
  • Provide business intel through industry trade organizations or publication subscriptions where appropriate
  • Supervise vendor management across Workplace teams, training Hines Manager on client contract processes (including PO maintenance)
  • Educate Hines Manager within Workplace teams on cross-functional relationships
  • Arrange for routine and productive meetings with other Hines Managers, to provide increased visibility to how each team contributes to Facebook’s greater goals
  • Organize and arrange for QBR’s with client, utilizing Hines Managers and Hines internal subject matter experts, as well as any available industry resources


Minimum Requirements include:


  • Bachelor’s degree from an accredited institution

  • Ten or more years’ management experience, managing direct reports and building teams

  • Ability to work in a fast-paced, high-growth environment

  • Must be able to proactively think, plan, and execute resourcefully

  • Must be able to negotiate, organize, delegate, and multitask on various projects

  • Strong customer satisfaction focus, interpersonal skills, and ability to engage with interdepartmental teams

  • Advanced knowledge of Microsoft Outlook

  • Experience with collaboration software preferred

  • Excellent written and verbal communication skills

  • Experience working in a high tech fast paced environment


Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 205 cities in 24 countries. Hines has approximately $133.3 billion* of assets under management, including $71 billion for which Hines serves as an investment manager, including non-real estate assets, and $62.3 billion for which Hines provides third-party property-level services. The firm has 165 developments currently underway around the world. Historically, Hines has developed, redeveloped or acquired 1,393 properties, totaling over 459 million square feet. The firm’s current property and asset management portfolio includes 539 properties, representing over 232 million square feet. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to sustainability, Hines is one of the largest and most-respected real estate organizations in the world. Visit www.hines.com for more information. *AUM includes both the global Hines organization as well as RIA AUM.





We are an equal opportunity employer and support workforce diversity.


No calls or emails from third parties at this time please.



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