Location US-OH-Toledo
Job ID
Location : Location


When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.


As a Concierge/Receptionist with Hines, you will present a professional greeting/interaction as the first point of contact to visitors in person or by phone at the lobby. Responsibilities include, but are not limited to:


  • Create a unique, personal and memorable experience

  • Provides information and resources by identifying and clarifying guest and employee needs, answers questions; gives directions and instructions

  • Anticipates services required by ascertaining mood and style of guests; identifying options before being asked

  • Greet all visitors and directly assist people when appropriate and refer to others when necessary

  • Answer and direct phone calls when needed

  • Ensure guest review of safety video and answer any safety questions

  • Work in coordination with Security Officers and reviewing security policies

  • Comply with all company and regional policies

  • Draft routine business letters and documents using proper format, punctuation, grammar, diction and style

  • Sign for and contact appropriate person(s) of arriving courier and/or small deliveries

  • Maintain adequate office supply inventory

  • Make copies and uploading as requested

  • Ensure receptionist area is kept in clean and professional order

  • Maintain ethical, professional and courteous relations with all visitors and contractors

  • Continuously develop knowledge of and build relationships with vendors and contractors

  • Provide general administrative or clerical support as needed

  • Willingness to learn new skills and expand duties

  • Attendance/punctuality – arrive at work on time ready to perform responsibilities

  • Demonstrate effective time management skills by planning work and handling multiple priorities

  • Accomplish daily responsibilities and long-term projects as expected by Supervisor

  • Fully complete job responsibilities and documentation to the standard communicated by Supervisor and check own work to ensure the intended result is accomplished

  • Participates in educational opportunities; maintaining personal networks

  • Exhibit a professional appearance

  • Communicate effectively both verbally and written to inform, ask questions, and solicit feedback to effectively carry out responsibilities

  • Maintain communications with Relief Receptionist

  • Maintain communication binder containing processes, systems, and general information for the Lobby Receptionist role

  • Consider how actions and behaviors will impact others in the workplace

  • Interact with others constructively to achieve the group's goals, objectives and standards

  • Interact with customers (tenants, owners, visitors, other employees, and contractors) to create a level of service and professionalism that exceeds the customer's expectations

  • Follow up to ensure customer satisfaction

  • Remain flexible to meet changing needs

  • Apply principles of rational systems to solve practical problems and deal with a variety of variables in situations where only limited standardization exists

  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

  • Poses and practice exemplary oral communication and customer/guest care skills

  • Interpret instructions furnished in written, oral diagrammatic, or schedule form


Minimum Requirements include:


  • High school diploma or equivalent from an accredited institution
  • Two or more years receptionist experience
  • Intermediate knowledge of Microsoft Office
  • Demonstrate strong initiative and customer service orientation
  • Excellent written and verbal communication
  • Ability to work in a team environment
  • Ability to maintain strict confidentiality 


Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 240 cities in 27 countries. Hines oversees a portfolio of assets under management valued at approximately $160.9 billion¹, including $81.7 billion in assets under management for which Hines serves as investment manager, and $79.2 billion representing more than 172.9 million square feet of assets for which Hines provides third-party property level services. Historically, Hines has developed, redeveloped or acquired approximately 1,450 properties, totaling over 485 million square feet. The firm has more than 180 developments currently underway around the world. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to ESG, Hines is one of the largest and most-respected real estate organizations in the world. Visit www.hines.com for more information. ¹Includes both the global Hines organization as well as RIA AUM as of December 31, 2020.



We are an equal opportunity employer and support workforce diversity.


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