Community Experience Manager/ Events Coordinator

Location CA-AB-Calgary
Job ID
Location : Location


When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.


As a Community Experience Manager/Events Coordinator with Hines, you will strive to create value for all Residents and Commercial Tenants at the complex by developing and implementing enjoyable, creative and unique activities and events to promote the use of the amenities, which consists of a fitness centre, work lounge, outdoor patio and other social spaces. By creating and maintaining a calendar of activities and events that cater to a wide variety of interests, this will assist in building strong resident and tenant relations. This role aims to provide industry leading levels of customer service and first class facilities while recognizing and realizing cost efficiencies. Responsibilities include, but are not limited to:


  • Plan and promote ongoing activities and social events for Residents and Commercial Tenants.
  • Assist Residents and Commercial Tenants with the booking of private functions, ensure stakeholder needs are met, and manage the online booking system to ensure all scheduled functions take place without incident.
  • Prepare meeting rooms and other amenities for scheduled functions as required.
  • Provide amenities and fitness centre orientations and liaise with new Residents and Commercial Tenants.
  • Liaise with Commercial and Retail Tenants to promote their business at the property.
  • Create and deliver correspondence (a monthly newsletter/calendar and communication screens) to provide updates of activities. planned as required or permitted in a manner that connects retail and residential as well as cross-promotes Commercial Tenants.
  • Respond to all inquiries in a timely manner and provide excellent customer service to all stakeholders.
  • Manage the amenities web page by advising the marketing department of any changes required.
  • Adhere to and manage procedures for amenities usage.
  • Ensure proper functioning of amenities equipment and maintain supplies throughout the amenities areas.
  • Oversee contractors/staff regarding the maintenance of facility equipment.
  • Source out contractual program providers, trainers and/or instructors (yoga, fitness, etc.).
  • Conduct daily inspections of entire amenities facility.
  • Create work orders for maintenance staff where required.
  • Create monthly reports on facility usage and financial reports which include budget variance and summary reports.
  • Complete event and petty cash reconciliations as required, by event and on a monthly basis.
  • Purchase music and movies on an ongoing basis.
  • Responsible to ensure security staff receive training on after hour’s event management and assist with the training of security personnel as required for after hours follow up.
  • Attend regularly scheduled meetings with the Property Manager ensuring operational requirements of the amenities are being carried out in a timely manner.
  • Execute all work in a safe, professional manner in compliance with Occupational Health and Safety Legislation.
  • Ensure local, provincial, & federal laws and regulations are being observed at the community.
  • Ensure comprehension and compliance with all company policies.
  • Assist with move ins/move outs as required
  • Complete other duties as assigned by the Property Manager.


Minimum Requirements include:

  • High school diploma or equivalent required; Post-secondary education an asset.
  • One or more years of marketing and events experience.
  • Standard First Aid an asset.
  • Highly proficient computer skills and knowledge of Microsoft Office (MS Word, Excel, Front Page, Outlook, PowerPoint).
  • Experience in Adobe Creative Studio or other design programs an asset.


Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 240 cities in 27 countries. Hines oversees a portfolio of assets under management valued at approximately $160.9 billion¹, including $81.7 billion in assets under management for which Hines serves as investment manager, and $79.2 billion representing more than 172.9 million square feet of assets for which Hines provides third-party property level services. Historically, Hines has developed, redeveloped or acquired approximately 1,450 properties, totaling over 485 million square feet. The firm has more than 180 developments currently underway around the world. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to ESG, Hines is one of the largest and most-respected real estate organizations in the world. Visit www.hines.com for more information. ¹Includes both the global Hines organization as well as RIA AUM as of December 31, 2020.



We are an equal opportunity employer and support workforce diversity.


No calls or emails from third parties at this time please.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!