Role Profile Based in our Milan Student Accomodation, the Receptionist is a key role for the success of our residences. You’ll be part of the exciting opening of a market leading aparto Student Housing. Just as important: you are responsible for every aspect of the aparto guest stay during your shift.   You operate mainly in the reception area where you are open and available with a friendly smile to meet all the needs of students and the questions of new potential guests. This goes way beyond old school reception duties: you and your team members are the aparto’s super-skilled hosts and responsible for the entire aparto guest experience.

As a Grounds Technician - Multifamily with Hines, you will be responsible for ensuring the property is well maintained and standards are met regarding the grounds and amenities. You will also provide support to the service team members as needed.   - Examines the property to remove litter, debris and other items ensuring the area is always clean and orderly - Inform appropriate contacts and supervisors of any potential hazards and other harmful situations to residents, team members and guests - Remove trash debris from apartments prior to the occupancy as well as clean and maintain the areas as needed -

As a Tenant Revenue Coordinator with Hines, you will manage our accounts receivables efficiently, ensuring timely tenant collections, and maintaining healthy cash flow for the property. In addition, this role is essential to optimizing our revenue streams (i.e., private event & sponsorship revenue) and supporting accurate financial reporting, and supporting the overall incremental revenue growth targets of the property/Hines. The goal of this position is to improve our financial operations, reduce outstanding aged receivables, and support the property’s financial stability. Further, we aim to enhance our payables management processes and improve our financial accuracy. Responsibilities include, but are not limited to: 

Role Profile   As an Assistant General Manager at aparto, you play a pivotal role in ensuring the success of our student communities. You'll work closely with the General Manager to oversee daily operations, ensuring smooth running of the property. You will lead a diverse team consisting of Sales and Service Assistant, Maintenance and Housekeeping. The role carries a high level of personal responsibility, including ensuring the property is health and safety compliant, overseeing budgets, managing positive relationships with stakeholders such as parents and universities, promoting aparto as the preferred student housing choice.   - As an Assistant...

This position is responsible for the day-to-day operation and maintenance of the building. Directs staff and contractors in the performance of maintenance and repairs. Delivers a triple A level of facilities services, in keeping with Hines quality standards, ensuring tenant and public safety. Work shall include but is not necessarily bound by the following:   - Monitors physical operation of building systems/equipment (including related software); ensures systems operating within specified tolerances; maintains/updates daily reporting logs; repairs equipment, directs repair of, or obtains quotes from contractors to perform repairs; Ensures building runs with energy control and tracking to ensure...

As a Building Operator with Hines, you will be responsible for operating and maintaining all building equipment and systems in a manner ensuring all Hines quality standards are upheld. Ensure that the tenants have a safe and comfortable work environment associated with a AAA building. Responsibilities include, but are not limited to:   - Respond to tenant service requests (such as heating/cooling calls) and emergencies, in a professional manner - Perform daily rounds and log readings - Review and complete daily entries into engineer's log - Complete preventive/demand maintenance tasks on HVAC, plumbing mechanical and life safety systems input data histories into CMMS - Start-up/shutdown and operation...

As a Applications Support Specialist with Hines, you will be responsible for providing support for both domestic and international users of the Hines financial systems, troubleshooting issues, installing and configuring applications, and provide users training and guidance.   This position is a member of the Application Support Team reporting directly to the Director, Integrated Technology Solutions and Support.   - Provide end-user support for both domestic and international users of the Hines financial systems, assisting with application-related challenge - Communicate application problems and issues to key stakeholders, including management, development...

As the Senior or Lead Application Support Specialist with Hines, you will be responsible for providing support for both domestic and international users of the Hines financial systems. The candidate will act as the first phase support. Awareness of the Hines business verticals and interacting with networking and infrastructure teams to support the users holistically will be key components to success.   This position is a member of Application Support Team reporting directly to the Director, Integrated Technology Solutions and Support. Responsibilities include, but are not limited to:    - Provide end-user support for both domestic and international users of the...

As a Service Technician at Hines, you will be responsible for overseeing technical and mechanical work of the Community to meet the standards of Hines. Responsibilities include, but are not limited:    - Complete assigned work orders generated from requests in a timely manner - Oversee the property grounds and other amenities by performing general cleaning such as trash and debris disposal, pressure wash breezeways and pool areas, and painting curbs and signage as needed - Be proactive in diagnosing the issues with the property and provide solutions that are in accordance with established Hines policies, standards, and code...

As a Leasing Professional - Multifamily with Hines, you will be responsible for partnering with the team pertaining to the property’s marketing, advertising, and sales activities. You will also provide resident satisfaction throughout the term of the lease and secure resident lease renewals. Responsibilities include, but are not limited to:   - Conduct property tours to future residents and visitors - Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing - Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in - Develop marketing plans with the goal to sustain occupancy as well as...

At Hines, as the Concierge and Experience Coordinator, you're the pulse of the building's hospitality. Here's a glimpse of what your role entails:   - Manage and enhance the building experience by fostering client relationships, coordinating conference rooms, and planning events. Offer a personalized touch with a focus on care and convenience for both current and prospective clients. - Identify and deliver client events, opportunities, and services, extending value beyond office walls. Provide solutions for corporate catering, events, dining reservations, gift arrangements, ticketing, dry cleaning, and more. - Handle occasional catering requests, from setup to coordination with catering companies, ensuring...

As a Lead or Senior Engineer with Hines, you will operate and maintain all building systems, troubleshoot operations failures and re-establish building services; act as building systems expert in recognizing deficiencies in current systems, and understand and explain the impact of implementing changes to current systems or installation of new systems. You will also lead a crew in day-to-day operations and maintenance responsibilities, including scheduling personnel and tracking/reporting budgeted and unbudgeted expenses. Responsibilities include, but are not limited to:   - Perform general maintenance and repairs on all mechanical, electrical, plumbing and HVAC systems including, but not limited to pumps, chillers, boilers,...

As a Senior Manager - Employee Relations with Hines, you will be responsible for partnering with the entire Employee Relations (ER) Department, overseeing and executing the day-to-day administration of performance management activities, related HR policies, providing coaching and guidance to managers, measuring employee satisfaction, and partnering with leadership and HR to develop and implement related programs. Additionally, the Senior Manager – Employee Relations will participate in negotiating union labor agreements and associated disputes. Responsibilities include, but are not limited to:     - Build relationships with all employees to foster a more open and communicative environment and provide support...

The Mid West Lead, IT Support Analyst is responsible for providing high-level and efficient end-user support in the use of technology and applications within the Hines domain. They will provide white-glove support to the executive staff in the Hines Chicago office including hands on training and assistance with all implemented technologies.  The Lead IT Support Analyst person will resolve issues where possible and will coordinate the resolution of more complex problems with other groups in the IT department. Includes hands-on (remote access) and phone/chat support. This position is full time and onsite in Chicago. Four days a week in the office and one day work from home.   Helpdesk...

As a Part-Time Concierge for Multifamily with Hines, you will be responsible for organizing, coordinating, and implementing various resident services and programs. You will act as the point of contact for residents. Responsibilities include, but are not limited to:   - Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait - Support residents with use of luggage carts - Monitor guest traffic and parking garage for team members and vendors - Monitor security cameras and fire alarm panel - Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs - Ensure packages are delivered and document as well...

As an Administrative Assistant - Property Management with Hines, you will provide administrative support to a team or department. Responsibilities include, but are not limited to:   - Respond to tenant questions and requests via phone, email, and ticketing system - Maintain calendars and coordinate meetings and special events for multiple teams - Code invoices - Assist with projects as assigned by Property Manager, Engineering Manager, and Property Accountant - Provide great customer service in a dynamic, fast paced environment - Answer phones, forward accurate and detailed messages, facilitate conference calls and, as appropriate, disseminate general information to callers. - As...

As an Assistant Property Manager at Hines, you play a key role in facilitating the smooth day-to-day operations of the property, while providing the highest quality hospitality experience. The successful candidate will be organized, have an eye for detail and a passion for delivering exceptional customer service. At Hines, delivering an exceptional experience means combining a hospitality culture with real estate knowledge to create spaces where people feel valued, connected, and inspired. Responsibilities include, but are not limited to:    Hospitality / Leadership: - In accordance with the firm’s leadership principles — train, mentor, and continuously develop all...

 As a Housekeeper with Hines, you will be responsible for ensuring that all interior and some external areas of the apartment community are clean and organized. Responsibilities include, but are not limited to:   - Clean and maintain all common areas of the property - Abide by a schedule and Hines standards to clean for all move-ins and move-outs - Identify and utilize chemicals and cleaning supplies as needed - Communicate with the Service Supervisor regarding overall unsafe or hazardous environments on the property - Maintain a high standard of safety while performing tasks

As a Service Technician – Multifamily with Hines, you will be responsible for overseeing technical and mechanical work of the property to meet the standards of Hines. Responsibilities include, but are not limited to:   - Complete assigned work orders generated from requests for service in a timely manner - Oversee the property grounds and other amenities by performing general cleaning such as trash and debris disposal, pressure wash breezeways and pool areas, and painting curbs and signage as needed - Be proactive in diagnosing the issues with the property and provide solutions that are in accordance with established Hines policies, standards, and code requirements. - Identifies areas for improvement...

The role will be based in our head office in Covent Garden and is that of an Associate Director. The role will consist of the management of predominately Central London multi-let offices and the successful candidate should have the experience and skills to run the instructions independently taking full ownership of all aspects of day-to-day property management, delivery of property management services and client care. The team is led by a Director who will maintain oversight and support, as required. Graduates and a Property Administrator support the wider team.   - Ensure that all properties within the portfolio are managed effectively and efficiently and to ensure that value is maximised,...