As a Resident Services/Events Coordinator with Hines, you will play an integral role in demonstrating a 5-star resident and guest service experience in every interaction. You will exemplify extraordinary customer service skills as you provide prompt responses and showcase your vast knowledge of local entertainment and restaurant venues. Your possessing of in-depth familiarity of the local businesses will be vital to your success. Reporting to the Property Manager, the Resident Services Coordinator is insightful, helpful, and understands the value of good service. Responsibilities include, but are not limited to:   - Handles and resolves customer complaints. If unable to resolve independently, acts as a liaison with...

As a Service Technician – Residential with Hines, you will be responsible for overseeing technical and mechanical work of the property to meet the standards of Hines. Responsibilities include, but are not limited:    - Complete assigned work orders generated from requests for service in a timely manner - Oversee the property grounds and other amenities by performing general cleaning such as trash and debris disposal, pressure wash breezeways and pool areas, and painting curbs and signage as needed - Be proactive in diagnosing the issues with the property and provide solutions that are in accordance with established Hines policies, standards, and code requirements. - Identifies areas for...

What we’re seeking:   At Hines, we recognise the world of real estate and the way people interact with and occupy buildings is transforming. We are a successful, collaborative, and growing team looking to remould the operational management of buildings with a fresh, dynamic, and human centric approach.   We have an ambitious growth strategy across Europe, with the expertise and experience to fill the gap in the market for a truly integrated, technology-driven and ESG-embedded operational management service.   As a result of our ongoing success, a fantastic opportunity...

You will be carrying out maintenance and repair work on technical equipment and systems. You will oversee regular inspections and checks of technical equipment to ensure functionality. You will be eliminating faults and malfunctions in your specialised area (e.g. electrical, heating, ventilation, air conditioning or plumbing).   This role support with the installation and commissioning of new technical systems in your area of expertise and documentation of the work carried out and maintenance of the maintenance logs. It is essential that you collaboration with the facility management team to optimise operational processes and ensure compliance with safety and quality standards. You will also support in the...

Role Profile Based in our new Milan Student Accomodation, the Receptionist is a key role for the success of our residences. You’ll be part of the exciting opening of a brand new aparto Student Housing. Just as important: you are responsible for every aspect of the aparto guest stay during your shift.   You operate mainly in the reception area where you are open and available with a friendly smile to meet all the needs of students and the questions of new potential guests. This goes way beyond old school reception duties: you and your team members are the aparto’s super-skilled hosts and responsible for the entire aparto guest experience.

Role Profile   Based in the third Milan aparto Student Housing property (aparto Milan Durando), the General Manager is a critical role for the success of our residences. You’ll manage the operations team (front desk and housekeeping) to ensure the building is kept in superb condition. You will work with the facilities team to ensure health and Safety and Fire compliant tasks are met on daily and monthly schedules.  You will assist in organising the Preventative maintenance schedule is adhered to and report any defects to the Facility Manager.  As General Manager you would be leading meetings reporting on finance, sales, commercial, operations and quality.  It would be...

What we’re seeking:   At Hines, we recognise the world of real estate and the way people interact with and occupy buildings is transforming.  We are a successful, collaborative, and growing team looking to remould the operational management of buildings with a fresh, dynamic, and human centric approach.   We have an ambitious growth strategy across Europe, with the expertise and experience to fill the gap in the market for a truly integrated, technology-driven and ESG-embedded operational management service.   As a result of our ongoing success, a fantastic...