As the Senior Development Manager with Hines, you will be leading the identification, curation, and generation of development projects in New Zealand. From undertaking value-add refurbishment projects on existing assets, to master planning full scale developments through construction and ultimate project delivery, with a key focus on achieving successful financial outcomes for Hines and its investors. Responsibilities include, but are not limited to:    Development Management - Manage the whole development cycle – land constraints, consent processes, legal documentation, leasing and negotiation, marketing, feasibilities, tendering, construction, budgets, and programme. - Identify, initiate, and manage a range of property development projects simultaneously. - Undertake master planning where required for larger projects. - Responsible for the feasibilities for project viability - Responsible for marketing and agency relationships - Negotiation with prospective tenants and legal documentation - Ensure compliance with all current and relevant legislation - Prepare capital expenditure applications in the prescribed format for projects requiring approval - Assist in the development of rolling forecasts, annual and longer-term business plans by providing financial data on a range of development projects - Prepare detailed project strategies, plans for development projects, and undertake detailed feasibility and financial analysis of prospective projects, together with statutory compliance (resource management and engineering standards), project tracking and evaluation. - Select and manage project teams, consultants and contractors ensuring projects are procured on time and within budget - Deliver high quality projects that maximise the return on investment - Conduct development projects in a manner that is consistent with the values of Hines - Formally report on all projects and prepare any other reports required by Hines or its investors and the Director of Hines New Zealand on the performance of projects - Develop and maintain a strong working relationship with all stakeholders – internal and external. - Responsible for managing all members of a project team, including Hines development, Hines Conceptual Construction Group, design and construction and support personnel, and third-party consultants/advisor and associated stakeholders - Ensure projects/developments are well managed, delivered on time, on budget and any issues that arise are addressed Acquisitions/Transactions - In conjunction with the Director of New Zealand: - Research potential land sites, development options, identify value-add opportunities within the real estate market - Develop relationships with land, owners, developers, civic and community groups and government agencies conducive to originating, supporting, or processing new opportunities - During due diligence assist with underwriting aspects including market research, authority fees, site constraints, development budget, development program, construction budget, construction program, operating budget, and financial assumptions - During due diligence assist with property inspections - Assist with transaction documentation as needed to acquire the site/Project, including purchase agreements, development agreements, title and survey, government agreements etc.   Capital / Funds Management - In conjunction with Director of New Zealand and analyst/funds team assist as needed with: - Management of capital / investor relationships - Funds management processes and teams - Reporting to Hines, investors, lenders, and other third parties as relevant regarding status of projects - Work with lenders to facilitate financing requirements for projects

As an Assistant Property Manager with Hines, you will assist in providing day-to-day operations management of the property while emphasizing positive response to concerns of tenants and meet the investment objectives of the owner. Responsibilities include, but are not limited to:    - Develop and maintain ethical, professional, and courteous relations with contractors and tenants. - Assist with the management and development of all property personnel. - Handle the administration and vendor management of all activities related to the physical operation of the property. - Manage fiscal activities of the property including, but not limited to: on-site accounting, operations analysis, budget preparation and management, business and financial planning. - Direct all emergency procedures including but not limited to: - Establish and execute emergency plans and practice drills - Monitor emergency equipment - Lead and/or assist with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent - Act as fire/life safety director while assisting emergency authorities and response teams - Comply with all company and regional policies. 

If you aspire to drive transformative social media engagement and elevate a world-class brand, consider joining Hines as a Social Media Manager. At the forefront of commercial real estate, Hines is dedicated to advancing brand awareness through compelling narratives and vibrant visual identities. Your role as a Social Media Manager will be pivotal in crafting engaging content experiences and authentic stories to boost global interest in our brand, contributing to our strategic growth objectives, and enhancing our talent recruitment and retention.   What can you expect? - Craft and Execute Content Strategy: Generate and manage engaging content reflecting Hines' brand ethos and business objectives across various social platforms including LinkedIn, Instagram, Facebook, Twitter, YouTube, and emerging channels. - Global Brand Integration: Act as the central point for coordinating social media activities across global and regional offices, maintaining consistency and excellence across all touchpoints. - Online Reputation Management: Monitor and engage with online communities, employing social listening and managing the firm's response to daily interactions, as well as in crisis scenarios. - Data Analysis and Reporting: Utilize a metrics-driven approach to analyze social media performance, providing strategic insights and identifying content successes to inform ongoing social media practices. - Employee Advocacy: Cultivate a culture where employees actively participate as brand ambassadors, leveraging your expertise to provide guidance, tools, and training for effective social engagement. - End-to-End Campaign Management: Oversee all aspects all the Social Media journey, from concept creation (written and visual) to distribution and performance analytics. What’s in it for you? - Pioneering Role: Play a central role in the modernization of Hines' brand and the amplification of a renewed brand purpose, narrative, and visual identity. - Collaborative Environment: Work alongside a diverse team of marketing professionals executing integrated global campaigns. - Career Development: Engage with internal stakeholders to support high-profile projects and contribute to the firm's market-leading reputation. - Rewarding Experience: Benefit from joining a privately-held, family-oriented leader in the industry offering competitive compensation and benefits, and opportunities for advancement.

As an Operations Engineer with Hines, you will operate and maintain all building equipment and systems. Responsibilities include, but are not limited to:   - Perform preventative maintenance work on mechanical, electrical, plumbing and HVAC related equipment - Troubleshoot operations failures and re-establish building services under minimal supervision - Supervise maintenance work as needed

As the General Manager at The Square, you will manage the daily operations of an assigned location(s) or multiple locations including managing team members and daily activities, driving sales and local marketing, achieving established budgeted financial and operational goals, and ensuring that the operation of the location(s) complies with The Square’s policies and procedures. You are responsible for maximizing occupancy, revenue, and income through enterprising sales and business development methods and exceptional customer service while maintaining a sense of community and running day-to-day operations of your assigned Square location(s). Responsibilities include, but are not limited to:    - Create a professional, hospitality forward environment for members and prospects of The Square via the execution of the Hines Experience Standards - Promotes exceptional customer service, member satisfaction and retention by responding to requests, questions, and complaints in a timely manner, and taking appropriate action to resolve and address requests and service issues - Meets targeted revenues by creating and executing local marketing and broker engagement, ensuring monthly and variable fees are collected and posted in a timely manner - Provides input into the development of budgets for the location(s) by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns - Controls expenditures by staying within the constraints of the approved budget - Work with accounting team to ensure monthly member invoices are finalized, payments are posted, aged receivables are managed, and preparing and reviewing monthly financial status reports - Work with accounting to process invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased - Oversees the sales and license agreement execution process by managing the sales tour process, processing license agreements and renewal agreements, follows proper notice requirements, and collects late fees and other charges as allowable and stated in the terms of the license agreement - Work with property management team to ensure that the physical aspects of The Square and amenities meet established standards for safety, cleanliness, and general appearance and appeal - At the direction of the Property Manager, assists in managing the building owner relationship by meeting with the ownership, the project/asset management team, leasing agents, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed - Work with Client Relationship Management tools to ensure data accuracy across The Square platforms and generate monthly reports

As an Assistant Property Manager with Hines, you will assist in providing day-to-day operations management of the property while emphasizing positive response to concerns of tenants and meet the investment objectives of the owner. Responsibilities include, but are not limited to:    - Develop and maintain ethical, professional, and courteous relations with contractors and tenants. - Assist with the management and development of all property personnel. - Handle the administration and vendor management of all activities related to the physical operation of the property. - Manage fiscal activities of the property including, but not limited to: on-site accounting, operations analysis, budget preparation and management, business and financial planning. - Direct all emergency procedures including but not limited to: - Establish and execute emergency plans and practice drills - Monitor emergency equipment - Lead and/or assist with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent - Act as fire/life safety director while assisting emergency authorities and response teams - Comply with all company and regional policies. 

As a Property Manager with Hines, you will provide day-to-day operations management of the property, on-site, while emphasizing positive response to concerns of tenants and achieving the investment objectives of the owner.  This is not a remote role. Responsibilities include, but are not limited to:    - Develop and maintain ethical, professional, and courteous relations with contractors and tenants. - Manage and develop all property personnel. - Train, mentor, and continually develop Assistant Property Managers. - Negotiate contracts and supervise all contractor services related to the physical operation of the property. - Manage all fiscal activities of the property and maintain full P&L responsibility. - Develop, implement, and maintain a marketing and leasing strategy for both current and prospective tenants and collaborate with asset managers or owners to meet performance objectives. - Serve as primary contact with owner and prepare special ownership reports as needed. - Display in depth knowledge of building mechanical systems and collaborate with Chief Engineer on stationary engineering initiatives. - Direct all emergency procedures including but not limited to: - Establish and execute emergency plans and practice drills - Monitor emergency equipment - Lead and/or assist with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent - Act as fire/life safety director while assisting emergency authorities and response teams - Ensure all government, industry, and company required programs are instituted and maintained within the property. - Provide support to development group including, but not limited to: owner relations, quality control during construction, program development and building start-up. - Represent Hines in selected business, community, and industry organizations and groups. - Comply with all company and regional policies.

We are expanding our Project & Construction Management team. We are looking for a professional who can take on the role of Associate. The resource will start working alongside one or more senior figure, but the aim is to take on leadership and liability in order to manage projects independently. The candidate will work on residential, office, datacenter and urban regeneration projects - for this reason flexibility and curiosity are strongly required. Humility and optimism complete the list of required soft skills. An adequate qualification for the real estate sector will be positively evaluated, but it is not a restriction - work experience and excellent knowledge of the English language will have much more weight. Responsibilities include, but are not limited to:   - Provide Project Cost estimates; - Meet with Asset Manager along with Property Management and architect, when applicable, to review specific requirement of said project, i.e. tenant information, budget, confirm any field condition issues, scope of work and project schedule. - In coordination with Asset Manager, meet with tenant to review scope of work, tenant changes and cost impact, project schedule and tenant trades, if applicable. - Review the construction documents for completeness (i.e. field verification, conforms with the lease, sufficient for bidding).  - Create bid packages to include copies of plans, cover letters, and specs.  Send out plans for bidding. - Review and negotiate bids for scope, price and contractor capability. - File for and obtain all needed construction permits or use permits. - Provide value engineering on all construction projects.   - Award contracts. - Create and maintain schedule in coordination with tenant, Asset Manager, field personnel, and contractors. - Clarify contractors’ questions. - Review plans, contract obligations, scope of work, and schedule with the field personnel throughout the project. - Work with necessary trades, Asset Managers, Property a Management and architects and tenants to resolve all field conditions concerns and changes. - Provide a final inspection of the suite with the tenant, field personnel and property management. - Notify tenant of substantial completion date and lease commencement. - Keep Asset Managers informed as to any project cost overruns, scheduling issues. - Responsible for on-time and on-budget completion of all assigned projects. - Prepare job estimates and budgets for tenant build-out, capital items, construction, and design costs. - Assess project design and engineering for impacts to building operations, company sustainability goals, and project cost / schedule. - Establish qualifications, solicit bids / quotations and negotiate contracts with all 3rd party vendors including, architects / engineers, contractors, and development managers. - Review bids / quotations and make recommendations for project savings. - Provide technical assistance and budget review to the Asset Management Team regarding capital projects. - Review and approve all project invoices per all policies and procedures related to his scope of work; work with Accounting on all billing and invoicing matters - Report project status to stakeholders as required - Negotiate, along with Senior project management, with public administration for special agreement, recovery plan, building permit etc. In addition to this the Associate Project Manager could be involved in: - Support the Director to define project strategies and coordinate the development teams, designers and GCs; - Manage relations with public authorities for building permits as well as the tenants together with colleagues from the Asset Management team; - Coordinate the clerk of works and the GCs on site, ensuring the correct carrying out of construction activities according to the defined time schedule. - Evaluate potential real estate acquisitions, including physical inspections, capital improvement budgets, and document review under a technical point of view; - Negotiate and engage the services of consultants / engineers / vendors, as needed, for the analysis of potential acquisitions under a technical point of view.

Como Técnico de Mantenimiento en Hines, tus principales responsabilidades serán, sin embargo, no son limitativas a:   - Realizar los trabajos de Mantenimiento Preventivo, Predictivo y Correctivo (Eléctrico, Plomería en General, Aire Acondicionado, Estéticos como pintura, tablaroca, resanes, albañilería). - Conocimientos en automatización - Atención y seguimiento a los de reportes de mantenimiento y llenado de bitácoras. - Conocimiento en medidas de seguridad laboral. - Realizar recorridos detectando riesgos y necesidades.

Como Técnico de Mantenimiento en Hines, tus principales responsabilidades serán, sin embargo, no son limitativas a:   · Realizar los trabajos de Mantenimiento Preventivo, Predictivo y Correctivo (Eléctrico, Plomería en General, Aire Acondicionado, Estéticos como pintura, tablaroca, resanes, albañilería). · Conocimientos en automatización · Atención y seguimiento a los de reportes de mantenimiento y llenado de bitácoras. · Conocimiento en medidas de seguridad laboral. · Realizar recorridos detectando riesgos y necesidades.

Como Ingeniero de Mantenimiento a Inmuebles en Hines, tus principales responsabilidades serán, sin embargo, no son limitadas a:   Responsabilidades: - Elaborar y supervisar la ejecución del Programa de Mantenimiento Preventivo, Predictivo y Correctivo (Sistemas electromecánicos como subestaciones, equipo hidroneumático, aire acondicionado, sistemas vs incendios, etc.). - Llevar a cabo recorridos para detectar fallas, áreas de mejora. - Contratación y coordinación de servicios de proveedores y contratistas. - Coordinación de procesos de compras. - Supervisión de personal técnico. - Ejecución y control de presupuestos, reportes de gastos de operación y variaciones de presupuesto. - Conocimiento de normatividad internacional y local aplicable. - Elaboración y seguimiento de reportes financieros y operativos.

As an Accountant with Hines, you will apply principles of accounting and finance to analyze financial information and assist with preparation of financial reports. Responsibilities include, but are not limited to:   - Partner with the Property Manager / Project Manager to ensure accuracy of journal entries and general ledger across one or multiple projects. - Oversee outsourced accounting team responsible for accounts payable, accounts receivable and bank reconciliations, including training, review of deliverables, and communication of feedback. - Coordinate and prepare lease administration as follows: Set up new leases in accounting system, prepare tenant billings, set up tenant recovery profile/pool. - Prepare operating and tax expense reconciliations (true-ups) as required per governing documents (leases, management agreement, etc.). - Record journal entries to the general ledger and ensure records are kept in compliance with GAAP or other basis of accounting. - Perform month-end close procedures including preparation and/or review of account reconciliations. - Maintain job cost ledger for development projects and ensure costs are properly coded - Assist in Property and Hines Annual Plan/Budget/Projection preparation process by preparing revenue projections and variance analysis for certain accounts, generating reports and preparing budget package. - Maintain reporting and budgeting calendars for Property Management team. - Prepare information for various audits (e.g. external, internal, tenant), as needed. - Prepare monthly/quarterly financial statements and supporting schedules working closely with Property/Project Manager to ensure accuracy. - Assist in the setup of new projects with guidance from Accounting Manager. This could include setting up the property in JDE (or similar software), opening bank accounts, preparing rent start letters and assisting with acquisition accounting schedules/entries (FAS 141/142 purchase accounting, straight-line rent, revenue models). - Carry out the proper procedures to ensure internal controls are being met.

As a Senior Accountant with Hines, you will ensure the accuracy and propriety of all financial data and reports. Responsibilities include, but are not limited to:  - Works closely with the applicable Hines personnel (e.g., Property Manager, Project Manager and Accountants) to ensure accuracy of financial reporting, construction draws (if applicable) and budgets. - Treasury functions including cash management and cash flow projections. - Prepare funding request to investors. - Prepare standard reference requests for new ACH/wire relationships. - Review AR aging and assess collectability; recommend write-offs/reserves as needed. - Manage accounts payable functions including but not limited to: issue checks, set up any wire/ACH payments, maintain vendor files and assist with any vendor inquiries. - Manage lease administration process ensuring the proper lease accounting treatment per GAAP or other basis of accounting.  May process lease administration for more complex leases. - Prepare operating and tax expense reconciliations (true-ups) as required per governing documents (leases, management agreement, etc.). - Review journal entries prepared by Staff Accountant/Accountant.  May record journal entries for more complex accounting areas. - Ensure records are being maintained timely, accurately and in compliance with GAAP or other basis of accounting. - Perform month-end close procedures including preparation and review of account reconciliations for more complex accounting areas. - General ledger review and analysis. - Assist in Property and Hines Annual Plan/Budget/Projection preparation process by preparing revenue projections and variance analysis for certain accounts, generating reports, and preparing budget package. - Prepare information for various audits (e.g., external, internal, tenant), as needed. - Prepare monthly/quarterly financial statements and supporting schedules working closely with Property/Project Manager to ensure accuracy. - Prepare quarterly debt compliance, if applicable, including compliance certificates and DSCR/Debt Yield calculations in accordance with loan documents. - Research accounting guidance and draft position memos documenting accounting treatment of new/unusual items. - May assist Asset Manager with maintaining Argus models or reconciliations between Argus model and Property Budget/Projections. - Assist in supervision and training/development of Staff Accountants & Accountants. - Assist in the setup of new projects with guidance from Accounting Manager.  This could include setting up the property in JDE (or similar software), opening bank accounts, preparing rent start letters, and assisting with acquisition accounting schedules/entries (FAS 141/142 purchase accounting, straight-line rent, revenue models). - Carry out the proper procedures to ensure internal controls are being met. - Prepare tax projections and tax preparation workpapers.

Join our dynamic team in a groundbreaking venture within the commercial real estate sector. We're are a globally recognized leader in innovation to redefine industry standards. The role will leverage industry research, together with a deep understanding of customer pain obtained through end-user interviews, to shape, define, and evolve the Venture’s product roadmap.   As the product owner, they will help define the minimum viable product (MVP) and assure it aligns with, and reinforces, the go-to-market strategy. The product manager will structure the work to drive the development through iterations and continued product releases. The role will generate user stories, create release plans, and execute to ensure speed and high-quality outcomes.   They should have competencies in strategic business thinking, agile product development, and communication across business functions.    The role is a contract position, with an opportunity to convert to a full-time in a startup funded by a Fortune 500.   - Contribute to the strategic vision and product development within our incubation team, guiding the product life-cycle from conception to launch. - Conduct and apply industry research, combined with insights from customer feedback, to iteratively refine and progress the product roadmap. - Define and validate the Minimum Viable Product (MVP), ensuring it supports our market entry strategy. - Coordinate resources and plan workflows to facilitate agile development cycles and product iterations. - Produce and prioritize user stories, manage release schedules, and oversee project execution to achieve timely and quality deliverables.

We are looking for a highly skilled senior developer with 7+ years of full-stack development, with an emphasis on the front end. Full stack developers are responsible for developing and designing web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.   Full-stack developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail. While you will be required to work across the tech stack, you will be primarily responsible for the client side of the application which is a React SPA currently. Responsibilities include but are not limited to:   - Developing front-end website architecture - Designing user interactions on web pages - Developing back-end website applications - Creating servers and databases for functionality - Ensuring cross-platform optimization for mobile phones - Ensuring responsiveness of applications - Working alongside graphic designers for web design features - Seeing through a project from conception to finished product - Designing and developing APIs - Meeting both technical and consumer needs - Staying abreast of developments in Cyber Security - Familiarity with the real estate or subleasing industry is a significant advantage

We are on the hunt for a dynamic Performance Marketing Manager with a flair for strategy and execution. This pivotal role is focused on building, managing, and launching marketing campaigns to drive sign-up for the Varuna product. A blend of creativity, analytical prowess, and a deep understanding of SEO & SEM is a must.   Our product is focused on elevating performance marketing in commercial real estate, so not only will you work on producing demand and users for our technology, you will also be a thought leader when it comes to the product and value we provide our users. This is a huge opportunity to help bring to life a product is aiming to disrupt the global real estate market. Responsibilities include but are not limited to:   - Client Campaigns: Design, implement, and manage client-specific marketing campaigns across LinkedIn, Google, Meta, and more to promote vacant spaces to potential tenants. - Drive the creation of engaging and tailored marketing content and collateral, ensuring alignment with clients’ objectives and brand guidelines. - Optimization: Implement and analyze A/B testing, customer segmentation, and customer profiling to fine-tune campaign performance across various channels to achieve and exceed KPIs. - Data Analysis: Delve into performance metrics to gain insights, understand ROI, and offer recommendations for future campaigns. - Direct Targeting: Utilize platforms like LinkedIn, Google, and others to target potential subtenants, maximizing visibility for client spaces. - SEO & SEM: Lead SEO strategies to enhance organic search rankings and oversee SEM initiatives to ensure optimal visibility and lead generation for client listings. - Collaboration: Work closely with cross-functional teams like sales and product to ensure campaign alignment with overall business objectives and customer needs. - Budget Management: Skillfully allocate and oversee the marketing budget to maximize cost efficiency. - Industry Trends: Stay updated on the latest digital marketing trends, tools, and best practices to maintain a competitive edge in real estate financing.

As an Associate Human Resource Business Partner for Canada with Hines, you will partner and support the leaders of Hines Canada acting as one of the primary points of entry to HR, liaising with Center of Expertise (COE) HR groups as needed. You will work with the business leaders to drive HR compliance and talent agenda in support of growing and scaling the business and will be a champion of Hines’ culture and values. You will partner with the Canada leadership team, helping to determine the most impactful HR-related initiatives to drive the business forward.   The successful candidate will be highly collaborative and not afraid to challenge the status quo. You will be agile and able to deal with ambiguity while translating complex business issues into clear and coherent people-solutions that drive impact. The successful candidate will be passionate about helping people be their best at work and will have some experience with implementing best practice HR policies and processes across the employee lifecycle. You will also demonstrate the ability to not only react to HR-related needs, but to predict future talent needs and risks, bringing proactive recommendations to business leaders and HR managers. He/she will be a terrific coach to others, a positive role model of the Hines culture to employees and have high integrity when dealing with sensitive situations. Responsibilities include, but are not limited to:    - Manage the creation and updating of job descriptions when they arise - Work with Compensation team to evaluate total compensation and improve consistency across Canada - Work with teams to enhance their effectiveness and engagement, facilitating team-level interventions when needed - Ensure managers successfully onboard new employees; perform check ins during probationary period - Liaise with TA, HRIS/Payroll, and L&D to ensure technical and training elements of onboarding are complete. - Work with managers to conduct performance management reviews, given guidelines from Talent COE team - Identify talent issues before they impact the business - Work with leaders to identify ways to attract the best quality talent for open roles - Help the business manage and mitigate risks; Ensure managers and employees understand the intent of policies and adhere to them - Manage conflict resolution between employees, managers - Analyze pulse, engagement, and exit interview feedback to predict and mitigate future issues - Project manage HR Compliance including but not limited to mandatory posters, electronic notifications, handouts, etc. - Ensure Health and Safety Standards are being met and Hines is compliant

As a Senior Property Manager with Hines, you will provide day-to-day operations management for the world headquarters of a major financial institution in Midtown Manhattan.  You will play a critical role in ensure the efficient management of the space, while emphasizing positive response to concerns of the clients. Responsibilities will include, but are not limited to:   - Execute property management strategies to meet clients’ evolving objectives - Develop and maintain ethical, professional, and courteous relations with contractors and tenants - Foster positive client relationships by addressing inquiries, concerns and issues - Manage and develop all property personnel - train, mentor, and continually develop staff - Negotiate contracts and supervise all contractor services related to the physical operation of the property - Manage all fiscal activities of the property and maintain full P&L responsibility - Display in depth knowledge of building mechanical systems and collaborate with engineering team on strategic operational initiatives - Ensure all government, industry, and company required programs are instituted and maintained within the property - Ensure property is compliant with all applicable laws, regulations and building codes - Stay updated on industry trends and best practices - Represent Hines in selected business, community, and industry organizations and groups

As a Senior Facilities Manager with Hines, you will take full responsibility and commensurate authority for the management of all vendors, processes, budget, and assigned personnel on behalf of a fast-paced and growing corporate office client. You will act to support the client company’s ability to provide its employees with a daily work environment consistent with their culture and high standards, and have the opportunity to take ownership of the assigned site(s) and implement client’s standard operating procedures. Responsibilities will include, but are not limited to:   - Implement a long-term & short-term facility management strategy that aligns with the Firms’ evolving goals and objectives - Manages facilities services through a team of facility professionals including FMs, AFMs, Coordinators and several key outsourced vendors - Ensures outstanding levels of service to the client and prompt issue resolution - Manages performance of vendors ensuring services are delivered in accordance with the contract and to agreed standards and tracking to completion - Liaison with lines of businesses contacts and operating team for efficient flow of communication - Develop and manage the facilities budget, including but not limited to operating & capital expenses

As a Director of Property Management with Hines, you will provide day-to-day operations management and oversight for the world headquarters of a major financial institution in Midtown Manhattan. Responsibilities will include, but are not limited to:   - Lead, mentor and motivate the property management team to deliver exceptional service and achieve performance targets - Identify and implement IFM Best Practices through the creation of guidelines, playbooks, and training documents - Manage and ensure service on-site delivery execution teams and outsourced support services (such as the call center) exceed all key performance measurements and client requirements - Attain sufficient familiarity with client organization and develop good working relationships - Champion a client-centric approach to delivering first class customer service - Contribute to contract negotiations and supervise all contractor services related to the physical operation of the property - Have a comprehensive technical and functional understanding of all facilities management, finance, procurement, and reporting systems & processes - Display in depth knowledge of mechanical systems and collaborate with Engineering Managers - Collaborate with cross functional leadership team in other disciplines (Property Management, Facilities Management, Operations, and Engineering) - Champion a client-centric approach to delivering first class customer service - Identify process improvement opportunities and implement new operating strategies - Lead special projects including the support of new client initiatives and provide facilities management guidance. - Represent Hines in selected business, community and industry organizations and groups