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We are seeking an experienced IT Analyst to provide Tier 2 and Tier 3 technical support for the New York office while contributing to the End User Technology & Experience team. This role is responsible for delivering high-quality, hands-on support and ensuring a seamless end-user experience across desktop, collaboration, AV, and telephony technologies. The position partners closely with IT leadership, Facilities, and cross-functional teams to support office technology operations, office moves, and continuous improvement of end-user services.
- Provide advanced Tier 2 and Tier 3 technical support for hardware, software, and enterprise applications
- Troubleshoot and resolve complex issues related to Windows,...
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The Director, Global End-User Technology & Experience is responsible for the global strategy, delivery, and continuous improvement of end-user computing, collaboration technologies, and corporate office technology standards across the firm. This role oversees desktop engineering, device management, audio-visual systems, telephony platforms, and technology enablement for new office openings and office relocations. The Director will lead a small, highly specialized global team and work closely with IT Support, IT Asset Management, Facilities, InfoSec, and cross functional IT teams to ensure a consistent, secure, and high-quality end-user experience across all corporate locations. Responsibilities include but are not limited to:
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As an Infrastructure Program Manager with Hines, you will lead and support the execution of infrastructure buildouts, office deployments, and relocations across our global portfolio. This role is a hybrid of program delivery, technical oversight, and on-site execution. The ideal candidate brings a strong, well-rounded understanding of enterprise infrastructure and can effectively coordinate and oversee implementations across networking, servers, end-user devices, and power systems. Responsibilities include, but are not limited to:
- Infrastructure Program Delivery
- Lead and coordinate infrastructure workstreams for office buildouts, moves, and renovations
- Oversee implementation across:
- Network...
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As a Identity & Access Management (IAM) Engineer – Enterprise Technology Infrastructure with Hines, you will support, modernize, and continuously improve our enterprise identity and access infrastructure of the firm. This role will focus on Entra ID (Azure AD) and Active Directory, with additional responsibility supporting enterprise messaging platforms including Microsoft 365 (Exchange Online and Hybrid) and secure email gateways.The ideal candidate brings a strong AI-first mindset, proactively leveraging AI tools and automation to enhance operational efficiency, strengthen security posture, and elevate the end-user experience. This role is not just about maintaining identity systems—it’s about rethinking how identity and access are managed...
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As an Azure Infrastructure Engineer with Hines, you will design, implement, and optimize our cloud infrastructure within Microsoft Azure. This role focuses on compute, storage, and Azure networking, ensuring scalable, secure, and high-performing cloud environments that support enterprise applications and services.The ideal candidate brings a strong AI-first mindset, proactively leveraging AI tools and automation to improve operational efficiency, strengthen security posture, and accelerate infrastructure delivery. This role is not just about maintaining cloud environments—it’s about continuously improving how infrastructure is designed, deployed, and managed through intelligent tooling and automation. Responsibilities include, but are not limited...
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As a Messaging Engineer - Enterprise Technology Infrastructure with Hines, you will support, modernize, and continuously improve our enterprise email and identity infrastructure of the firm. This role will focus on Microsoft 365 (Exchange Online and Hybrid), secure email gateways such as Cisco IronPort, and identity platforms including Entra ID (Azure AD) and on-premises Active Directory. The ideal candidate brings a strong AI-first mindset, proactively leveraging AI tools and automation to enhance operational efficiency, strengthen security posture, and elevate the end-user experience. This role is not just about maintaining systems—it’s about rethinking how work gets done through intelligent tooling, automation, and continuous optimization....
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*Hybrid position requiring at least three days per week in-office and regular travel to properties to meet business needs*
Leveraging an AI-first approach, the Lead Analyst, Real Estate Infrastructure Operations executes the deployment, configuration, monitoring, and support of technology infrastructure solutions across our property portfolio, including new developments, acquisitions, and management services assignments. This role serves as a hands-on technical resource responsible for translating established infrastructure standards and project-managed delivery plans into reliable operational outcomes. The position balances structured execution of tactical workloads, including system configuration, monitoring, alert analysis,...
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*Hybrid position requiring at least three days per week in-office*
Leveraging an AI-first approach, the Senior Manager - Real Estate Technology Infrastructure will be a bridge between our global company vision and the physical technology deployed across our international portfolio. You will ensure that our buildings are "smart by design" by managing the vendor ecosystem, establishing technical standards, and contributing the delivery of complex strategic projects. Your focus will be on the Operational Technology (OT) stack, building the processes and partnerships to ensure our buildings are secure, integrated, and future-ready.
In this individual contributor position,...
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*Hybrid position requiring at least three days per week in-office*
Leveraging an AI-first approach, the Senior Manager, Real Estate Infrastructure Operations supports the design, delivery, and ongoing operation of technology infrastructure solutions across our property portfolio, including new developments, acquisitions, and management services assignments. This role serves as a technical authority for architecture decisions and functions as a central coordination point between multiple internal teams and external vendors. The position balances executing established standards and procedures to deliver structured project support, and operational escalation ownership, to ensure infrastructure platforms are secure, resilient, and...
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The Sr. Manager of Enterprise Applications serves as the lead administrator and application owner for key business applications used across the Enterprise, ensuring optimal performance, and strategic alignment with business goals. Reporting directly to the Director of Enterprise Applications, the Sr. Manager will play a pivotal role in managing vendor relationships, supporting users’ goals, and driving application-related projects from concept to completion. Responsibilities include but are not limited to:
- Serve as the primary product owner for Enterprise business applications.
- Work alongside the Director of Enterprise Applications to define long-term strategy and roadmap for enterprise...
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As the Commercial Applications Director at Hines, you will be primarily focused on leading and supporting Technology initiatives, either supported and developed internally or externally. This role will assist with requirements analysis, process documentation and user acceptance testing while working with internal Hines IT or external vendor technology teams and firm-wide business users. Responsibilities include, but are not limited to:
- Understand critical business functions and work with business personnel to understand pain points
- Lead and support discovery meetings with cross-functional stakeholders to share ideas and findings
- Document results of discovery and requirements analysis
- Create opportunities for economies of...