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Role Profile
The Assistant General Manager is the operational lead of the residence and acts as the day-to-day deputy to the General Manager. The role is responsible for ensuring the smooth and efficient delivery of all operational activities while maintaining high standards of service, resident satisfaction, and compliance.
Working closely with the General Manager, the Assistant General Manager oversees the day-to-day operation of the residence, manages operational service delivery through internal teams and external contractors, supports the supervision of the reception team, and ensures that operational, administrative, and financial processes are executed...
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As a Construction Manager with Hines, you will act as the Owner’s representative, managing all activities associated with infrastructure improvement projects across Manhattan and East region, while adhering to the project schedule, budget, and ownership requirements. This role requires expertise in engineering systems, a thorough grasp of project management processes, and proficiency in essential skill sets such as leadership, organization, time management, communication, and client service. Responsibilities include, but are not limited to:
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Demonstrate expert understanding of Construction Drawings and Documentation.
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Collaborate with clients and...
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As a Facilites Management Administrative Assistant at Hines, you play a critical role in facilities operations by ensuring spaces are well maintained and meet the needs of occupants. Responsibilities include, but are not limited to:
- Phone Calls – Answering and transferring all income phone call to the correct employee and department.
- General Communication to employees – Draft and send emailed communication for employees; accordingly, to iOffice and Property Management into IMPAK Business Solution.
- Visitor Module (iOffice Module) – Receive and check in all incoming visitors.
- Day Porter Daily Activities – Coffee Services Start Up Kitchens Daily; Daily inspection...
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As a MEP Project Manager with Hines, responsibilities include, but are not limited to:
- Oversee the planning, design, and implementation of mechanical, electrical, and plumbing (MEP) systems on construction projects to ensure they meet all requirements specifications, codes and standards. Collaborate with architects, engineers and construction teams to integrate MEP systems into the overall project design, ensuring compatibility and efficiency.
- Manage project budgets, including estimating costs associated with materials, labor, and MEP equipment, and controlling costs within financial limits.
- Plan and supervise MEP system installations, ensuring work is completed on time, on budget and in accordance with...
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As an Assistant Facilities Manager with Hines, you will act in a supporting role for a client's operations, take ownership of certain elements of the facilities operations scope of work, run projects, and provide response and coordination of resolution for specific requests. Responsibilities include, but are not limited:
Daily Responsibilities:
- Management of client Facilities Service Center. Handles day-to-day operations and acts as the first point of contact for client service calls, requests and Facility related issues.
- Manage the relationships with key internal and external vendor partners (Engineers, Vendors, Contractors...
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The HR Coordinator role is based in the Helix head office in Covent Garden, London. The position provides day-to-day HR coordination and administrative support across the employee lifecycle, ensuring accurate, compliant and efficient HR operations. This is a dedicated HR Role, focused on HR administration, systems, recruitment support and employee data management. The role also includes HR Coordination for aparto employees in UK and Ireland. aparto is a purpose built student accommodation operator. Responsibilities include, but are not limited to:
HR Administration & Employee Lifecycle
- Act as the first point of contact for general HR queries
- Compile, maintain and update accurate...
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Role Profile
Based in Bologna to oversee the opening of our fifth aparto Student Housing residence, aparto Bologna San Vitale, the General Manager plays a pivotal role in ensuring the successful launch and long-term performance of the property.
You will lead the Operations Team (Front Desk, Housekeeping and Maintenance), ensuring the building is consistently maintained to an exceptional standard. You will collaborate closely with the Facilities Team to ensure full compliance with Health & Safety and Fire Safety requirements, following all daily, weekly, and monthly procedures.
As General Manager,...
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As an Assistant Facilities Manager (AFM) at Hines, you play a critical role in facilities operations by ensuring spaces are well maintained and meet the needs of occupants. The AFM is responsible for implementing and executing programs associated with daily operations, site inspections, and oversight of our managed vendors. Their goal is to maintain a safe and healthy environment while providing boutique level hospitality. Responsibilities include, but are not limited to:
Operations management
- Oversees and/or coordinates maintenance and repair work.
- Ensures proper response to work requests.
- Performs facilities inspections.
- Manage the physical space...
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The role will be based in our head office in Covent Garden and is that of a Senior Surveyor.
The role will consist of the management of predominately Central London multi-let offices and the successful candidate should have prior experience of managing similar assets and the skills to take full ownership of all aspects of day-to-day property management, delivery of property management services and client care. The role will report into an Associate Director. The team is led by a Director who will maintain oversight and support, as required. Graduates and a Property Administrator support the wider team.
The individual will be expected...
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Role Profile
As General Manager you will lead your team to create positive, memorable experiences for our residents while ensuring that properties meet operational, financial, and business performance goals. You will champion and execute company strategies related to property management operations, driving improvement and operational excellence.
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Develop the annual Business Plan in collaboration with Operations and Sales management. Monitor the plan through weekly forecasts.
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Manage contract negotiations with suppliers and partners.
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Actively participate in the commercialization of...
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Together with the General Manager, the Receptionist will be responsible for carrying out all daily front desk operations to ensure a safe, welcoming, and efficient environment for our guests. This role requires coordination, administrative skills, and a customer-oriented approach.
The Receptionist executes the implemented processes so that all guests receive the best possible service. They operate from the reception area, remaining available and with a friendly smile to meet the needs of guests.
aparto offers a warm, welcoming, and exciting place to live. The Receptionist should enjoy hosting and delivering a great guest experience.
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You will be joining at a hugely exciting time for Helix with the opportunities that the acquisition by Hines brings including the growth of the portfolio and an increased focus on ESG and technology.
You will fully responsible for overseeing and managing the service charge team, in addition to managing your own portfolio of properties.
- Accurately code, seek authorisation and process supplier invoices, credit notes and other transactions
- Complete supplier reconciliations
- Prepare supplier payment runs, these can be manual cheques, BACS or other means.
- Present payment runs to senior staff for authorisation
- Process payment...
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Role Profile
As an Assistant General Manager at aparto, you play a pivotal role in ensuring the success of our student communities. You'll work closely with the General Manager to oversee daily operations, ensuring smooth running of the property. You will lead a diverse team and lead the selling of accommodation at our site, including face-to-face sales, on site marketing, telephone and email correspondence, mixed with excellent customer service and front of house administration. The role carries a high level of personal responsibility, including ensuring the property is health and safety compliant, overseeing budgets, managing positive relationships with stakeholders such as parents and universities, promoting aparto as...
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Role Profile
Based in our first Milan accommodations, the Receptionist is a key role for the success of our residences. You’ll be part brand new aparto Student Housing team. Just as important: you are responsible for every aspect of the aparto guest stay during your shift.
You operate mainly in the reception area where you are open and available with a friendly smile to meet all the needs of students and the questions of new potential guests. This goes way beyond old school reception duties: you and your team members are the aparto’s super-skilled hosts and responsible for the entire aparto guest experience.
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Role Profile
As a Sales & Service Assistant, you will be responsible for leading the sales efforts for our Caton Court accommodation. This includes conducting face-to-face sales, implementing on-site marketing strategies, and handling telephone and email inquiries, all while maintaining a high standard of customer service and managing front-of-house administrative tasks. We are looking for a proactive and confident individual who is comfortable approaching potential customers and driven to achieve leasing targets.
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Performing general reception and administration duties, including being the initial point of contact for current residents and contractors...
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The role will be based in our head office in Covent Garden and is that of a Graduate Surveyor. The role is suitable for a recent graduate and Helix will support the individual through their APC.
The role itself will be to assist the team in all aspects of day-to-day property management and the individual will be expected to:
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Carry out various property management tasks as directed.
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Assist in implementing company policies and procedures and ensure that these are consistently applied to required standards. Also, to be conscious of these policies and procedures to protect the interests of Helix and...
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IHRE AUFGABEN:
- Verantwortung der operativen und strategischen technischen Objektbetreuung
- Koordination und Steuerung größerer Mieterausbauten, Umbauten sowie Renovierungs-und Instandsetzungsmaßnahmen
- Mitwirkung bei der Budgeterstellung und -planung von Instandhaltungsmaßnahmen
- Ausschreibung, Verhandlung und Erstellung von immobilienbezogenen Verträgen (z.B. Dienstleistungs-, Bau-und Mietverträge)
- Steuerung von Property bzw. Facility Managern und weiteren externen Dienstleistern (bspw. Architekten)
- Optimierung des Gebäudebetriebs (insbesondere unter anlagenspezifischen & nachhaltigen Gesichtspunkten)
- Kontrolle von operativen Projektprozessen im...
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IHRE AUFGABEN:
- Verantwortung der operativen und strategischen technischen Objektbetreuung
- Koordination und Steuerung größerer Mieterausbauten, Umbauten sowie Renovierungs- und Instandsetzungsmaßnahmen
- Mitwirkung bei der Budgeterstellung und -planung von Instandhaltungsmaßnahmen
- Ausschreibung, Verhandlung und Erstellung von immobilienbezogenen Verträgen (z.B. Dienstleistungs-, Bau- und Mietverträge)
- Steuerung von Property bzw. Facility Managern und weiteren externen Dienstleistern (bspw. Architekten)
- Optimierung des Gebäudebetriebs (insbesondere unter anlagenspezifischen & nachhaltigen Gesichtspunkten)
- Kontrolle von operativen Projektprozessen im...